Transformation is being transformed — from one-off initiatives to an urgent, purpose-driven imperative. Modern businesses must move faster, but also with more empathy and openness.

Power Virtual Server 2024 edition–Iterative improvements reduce total cost of ownership

4 min read - IBM® has big plans for the Power Virtual Server offering, which is IBM’s virtual machine as-a-service offering based on IBM Power® Systems for AIX®, IBM i and Linux workloads. Over the last year, there’s been a concerted effort to make the offering even more compelling to clients looking to move their Power Systems workload to the cloud. Unlike an on-premises server purchase, a cloud service improves iteratively as new features are delivered behind the scenes and the savings quickly add…

The customer experience evolution: Today’s data-driven, real-time discipline

4 min read - An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Advancements in technology mean customers can order virtually any product and receive it in less than a week. For software solutions, they can get access immediately and often in a seamless experience. Across arguably every industry, business leaders view a great customer experience strategy as a key…

7 customer experience trends in 2024

6 min read - Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. Forrester reports that customer experience is a high priority for about 75% of global business and technology professionals and their organizations. However, finding ways to increase customer engagement and brand loyalty can be a challenge. Here are seven customer experience trends that can…

The most important AI trends in 2024

12 min read - 2022 was the year that generative artificial intelligence (AI) exploded into the public consciousness, and 2023 was the year it began to take root in the business world. 2024 thus stands to be a pivotal year for the future of AI, as researchers and enterprises seek to establish how this evolutionary leap in technology can be most practically integrated into our everyday lives. The evolution of generative AI has mirrored that of computers, albeit on a dramatically accelerated timeline. Massive,…

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