Smart facilities management uncovers a $30,000 billing error
The University of Maryland’s facilities team handles more than 65,000 work orders a year to keep 250 buildings running smoothly. Aiming to better track and control costs, the school adopted IBM TRIRIGA Facility Operations & Maintenance with Watson Analytics.
At first, many of the team’s operations people found the idea of cognitive technology a little intimidating. But when Watson’s analysis uncovered a data error that led to recovery of $30,000 in a billing mistake, it opened their eyes to what smart analytics can do.