Artificial Intelligence
How AI is breathing new life into te reo Māori with chatbot
Author: Jason Lovell, Reobot creator “Kia ora!” – Whether you’re Māori or not using this greeting says so much about New Zealand and how proud we are of our unique culture. Although, it hasn’t always been this way. It’s only in recent years that we’ve really started to take steps to make sure it remains […]
AI fast-forwards sporting highlights
Author: Isuru Fernando, Country Design & Technology Officer, IBM New Zealand Aussies and Kiwis love their sport. They love playing it and watching it – whether it’s on a Saturday morning watching the kids playing footie or at home cheering their team to victory on the TV. For sport lovers at home, broadcasters are creating […]
Three ways AI will transform your customer experience strategy
Author: Jarrad Swain, Marketing Manager, IBM Watson, IBM Australia and New Zealand The role of the CMO is evolving into ‘Chief Experience Officer’. Chief Marketing Officers lead the charge for understanding the needs of the customer and delivering differentiated brand experiences for clients. At the recent AI Inspiration Series held in Auckland, Melbourne and Sydney, […]
Shifting into high gear with intelligent automation
Author: Data & Artificial Intelligence Leader, IBM Global Markets Organisations in retail and consumer products are entering a new phase of technological innovation with the help of automation. From automatically rerouting shipments, to bypassing bad weather, to personalising in-store services based on analysis of a customer’s facial expressions, AI-powered intelligent automation is rapidly transforming both […]
Using AI to address the cybersecurity skill shortage
Author – John Martin, IBM New Zealand security practice leader Humans are the weak link when it comes to cybersecurity – over 90% of security incidents are attributable to human error. This is when people do things like click on a bad link, open an attachment which is laden with malware or fail to change […]
With AI-powered translation, industries look to speak every customer’s language
Author: Jordan Teicher, Content Producer, IBM Industries and and Joseph Rakowski When Aussie, Danny May’s passport was stolen during a business trip to China, he had to think quickly to try to recover it. So he downloaded a translation app on his phone, searched for some Chinese phrases that might help explain his situation, […]
Guided by a sense of purpose
Author: David La Rose, Managing Director at IBM Australia and New Zealand I felt particularly proud to be an IBMer when I sat down to watch the ABC’s Catalyst Program talking about the advances we are making in robotics and the impact it’s having on the lives of so many Aussies. On the show, Dr […]
Smart lakes in the fight against Red Tide
Author: Isuru Fernando, Country Analytics & Artificial Intelligence Leader, IBM New Zealand Around the world, Red Tide is negatively impacting our environment, including in Australia and New Zealand. This year on the Florida coast at least a hundred manatees, a dozen dolphins, thousands of fish and 300 turtles were all suspected to have died due […]
Using AI to find a needle in a haystack – in seconds
Author: Bratin Sarkar, APAC Communication Sector Marketing Leader Awarded IDC Digital Disruptor of the Year (2017), Australia-based global start-up media company Oovvuu is winning business with more than 90 world-leading broadcasters and publishers (including the BBC, Bloomberg, Al Jazeera, Press Association, Deutsche Welle, TechCrunch and Reuters). Sourcing video content from its partners, Oovvuu uses artificial […]
The Marriage between AI and Automation
Author: David Thurkle | Offering Lead, Cognitive Process Automation Integrating intelligent automation across an enterprise can transform the customer experience, increase productivity, reduce costs and reshape the world – but what else can automation do when enhanced by AI? It can enable visibility and insight across hundreds of processes, allowing employees to spend more time […]
Q: What do consumers want? A: Seamless digital interactions
Author: Brent Davids | IBM ANZ Business Development Executive & Customer Cognitive Care Leader “Nothing is more frustrating than hearing that robotic voice on the other end of the phone line telling me I have progressed further in a queue that I didn’t even want to be in the first place.” Today’s customers demand quick, […]
Could your next employee be an AI-powered digital human?
Written by: Jordan Teicher, Content Producer, IBM Industries This story is part of Big Thinkers, a series of profiles on business leaders transforming industries with bold ideas. “Humans can communicate in lots of ways,” said Greg Cross. “But when we actually want to have important conversations we always do those face to face.” Cross, the […]