IBM Watson Assistant

Performance for Assets uses cloud to increase wind farm output

Demand for wind energy is soaring. The European Union (EU) has set a target to increase the share of energy consumed from renewable sources to 20 percent by 2020. Wind energy is now the second leading form of power generation capacity in the region. To capitalize on this opportunity, wind turbine operators must maintain a […]

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Providing around-the-clock call center support using a cognitive virtual assistant

According to Investopedia, financial technology has grown explosively since the mobile internet and smartphone revolution. Originally referring to computer technology applied to the back office of banks or trading firms, “fintech” now describes a variety of financial activities, from depositing a check with a smartphone to managing investments, generally without the assistance of a person. […]

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SPF Private Clients uses AI virtual assistant to support first-time home buyers

In 2013, the UK government launched the Help to Buy initiative to support people struggling to own property. It brought in an influx of mortgage applications to brokers such as SPF Private Clients. In response, we at SPF teamed with EscalateAI to create a portal and AI-powered virtual assistant based on IBM Cloud and Watson […]

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German rail operator use AI to fast-track responses to customer queries

A typical visit to the train station can come with some uncertainty. Is your ticket valid for the next train to Berlin? Or do peak time restrictions apply? Are there catering facilities on board, or will you need to buy something to eat beforehand? To take the stress out of traveling, DB Dialog and DB […]

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AI concierge built on IBM Watson transforms a bank’s service desk

“Long-term sustainable growth in the banking industry seems only possible with a radical departure from a sales- and product-obsessed mindset to one of genuine customer centricity.” So says Deloitte in its 2018 Banking Industry Outlook. For the past several years, Credito Valtellinese, a medium-sized bank in Italy, has undergone a transformation program to provide high-quality […]

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Helvetia Seguros launches Watson-powered virtual assistant to support sales staff

Everyone knows that sinking feeling: to get to the information you want on a website, you’re presented with a long form with dozens of questions. It’s a real turn-off for customers. In general, around 51 percent of customers will not fill out a long form once they see it. But this is still how many […]

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Watson AI powers mindcoa.ch online psychological self-help solution

A European Neuropsychopharmacology study determined that 95 percent of the people who need mental help won’t receive it, and the 5 percent that do get it receive help five to 10 years too late. The statistics are similar for the United States. Something needs to change. In some European countries, it takes half a year […]

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Mondadori Store recommends the perfect book with Mauden and IBM Watson

We all know the feeling: you head to the bookstore to search for a special gift for a loved one or the perfect next read for yourself. But lost in rows of shelves brimming with hundreds of titles, you just don’t know where to begin. Based on a cover, the blurb, and maybe the first […]

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TheLogicValue personalizes investment advice with IBM Watson and IBM Cloud

To maximize returns, investors and financial advisors carefully research and analyze company share prices, industry trends and commodity values. If they get the recipe right, the potential gains are massive. TheLogicValue built a sophisticated solution that analyzes companies, funds and bonds to generate risk assessments, reports and investment advice. Powered by data from Thomson Reuters, […]

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The ever-growing cloud opportunity

Modernizing existing systems and apps is no small task and transitioning to cloud can be fraught with risk. As a result, most companies are taking a gradual approach to transforming their organizations on the cloud while continuing to control their IT infrastructure on-premises for their most critical or sensitive business processes. Analysts estimate worldwide spending […]

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Japan Airlines personalizes customer experience with IBM Watson on the IBM Cloud

For consumers, it’s refreshing when a large company treats them as human beings with real personalities instead of letting them feel lost in the crowd. For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers can […]

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INTER boosts dental insurance sales by 33 percent with IBM Watson

Recent years have seen a surge in the popularity of chatbots. About 15 percent of American adults say they have used a chatbot to interact with a company in the last year. That development shouldn’t come as a great surprise. Implemented well, chatbots, also known as virtual assistants, offer consumers a valuable source of information. […]

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