Industry

Modernization and cloud innovation lead to cultural shift at Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts is one of the largest health insurance providers in the state of Massachusetts. In the Enterprise Technology Organization, ​​​​​​​we run mission-critical applications 24 hours a day, 365 days a year and process extremely large transaction volumes related to healthcare claims and enrollment. To put this in perspective, we processed […]

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Cloud innovation enhances fan experience

Hate standing in queues? Me too. In fact, I’ll avoid them even if there’s no alternative. This is how Nicco was born. I was at a sports bar, and the queue for drinks was so long that I refused to get in line. Over three hours, I had one drink and one snack and walked […]

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Expedite innovation by design with IBM Garage

Disruption across all industries has made rapid innovation an existential imperative. IBM Garage is a consultancy within IBM that co-creates with clients across industries to enable them on a new way of working and delivering innovative solutions rapidly. By integrating design throughout the solution lifecycle, IBM Garage drives a laser focus on defining and delivering […]

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Startup helps food companies reduce risk and maintenance costs with IBM Cloud solution

EcoPlant is helping food and beverage companies significantly improve energy use, optimize maintenance and save money. Our software as a service (SaaS) solution continually monitors and optimizes compressed air systems in near real time to help food and beverage makers, as well as companies in other industries, maintain and manage air compression systems. Air compression […]

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Talium, Irene Energy remove barriers to accessing electricity in Africa

Approximately 600 million people do not have electricity in Africa according to reports on World Bank data. Even though progress has been made to get more people in Africa on the grid, the absolute number of people without power remains the same due to population growth. In rural areas, cell phones are vital for people […]

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How AIOps helps Nextel Brazil predict and prevent network outages

Mobile smartphones are playing a significant role in the lives and productivity of people around the world. Consider these statistics about smartphone usage from TechJury. Internet users worldwide who visit the Web on a mobile device: 67% Percent of emails read on mobile devices: 49.1% Smartphone users are addicted to their phones: 66% Clearly, many […]

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Good tech in practice: How cloud is making the world a better place

Working in tech, it’s always a source of pride for me when the technology that I work with is used for good and there’s an impact that goes beyond profit. Recently, I started working on a customer story where the client is using cloud technology and AI to drive social change. This experience got me […]

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National Express signs 8-year cloud deal with Vodafone Business and IBM

National Express has signed an eight-year deal with Vodafone Business and IBM to help the UK-based coach company with its hybrid cloud plans, reports Computer Weekly. Under the agreement, infrastructure for the transportation provider will move to IBM Cloud as part of a larger hybrid cloud strategy. The deal will enable National Express to more […]

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Asteria builds liquidity management solution for SMBs on IBM Cloud

Small businesses operating with lean teams face many challenges, including being distracted by paperwork and planning. These tasks are necessary, but shift focus away from the actual work of the business. Company owners might worry about questions such as What products will sell next month? When will I receive my payments? Do I have enough […]

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Chatmantics improves customer experiences by replacing call center IVR with AI on IBM Cloud

We’ve all called a company’s customer service number only to be greeted by an interactive voice response (IVR) system. The IVR will say to press one for this and two for that and so on. You must wait for the correct number to enter your account information “so that we may better serve you” but […]

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How an AI application is helping improve quality control in the egg farming industry

People typically open a carton of eggs before buying it to be sure none of the eggs are cracked. No one wants to deal with the mess of cracked eggs. For egg farmers, one “bad egg” in a carton means the retail store must be credited for the entire carton. That could potentially waste as […]

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Singapore Exchange improves development process with IBM Cloud Private

Digital experience expectations in the financial services are now higher than ever before. Many organizations are improving the digital experience not only for their customers, but also for their employees and business partners. The key to exceptional digital experience is by driving innovation. Singapore Exchange (SGX) has very robust trading and clearing engines that are […]

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