Citizens expect more from governments – are you ready?

Governments need to digitally transform to deliver services citizens want and need. The public expects the agility and efficiency found in the private sector, and governments must embrace new technology, processes, ideas and workforce skills to thrive.

75 percent

of government entities are distrusted by citizens, consistently performing below other industries.

Solution areas


Better serve the public with personalized government experiences that build insights from prior interactions and relevant data.


Arm civil servants with real-time insights to better anticipate threats, make faster and better decisions, and coordinate responses.


Reinvent government operations and culture relating to the citizen experience, economic vitality, and a future-proof workforce.

Hear from your peers

UK borough reduces customer service costs and resolution times by 20%

Using tailored solutions for local government from IBM, the Royal Borough of Greenwich improved customer service processes and operational efficiency.

Seat Pleasant, MD becomes a smart city

Learn how a digital transformation helped the city government gain insights to reduce crime, handle citizen requests faster and deliver 24/7 services.

Transforming international shipping at Port of Rotterdam

Size meets efficiency when the largest European port becomes the smartest, reducing costs and creating a seamless journey from approach to berth with IoT.

IBM Technology

The nature of trust is evolving, and governments can transform citizen services with powerful technology.

Artificial intelligence

Use unstructured data to detect patterns, recommend solutions, and improve decision making.

Internet of Things

Tap in to real-time data sources for insights that can help improve citizens’ lives.

Cyber Security

Create layers of defense against evolving threats with a security-infused system.


Support secure data management, appropriate access, and data privacy with IBM Cloud™.

Trends and News

Accessibility on the go

Learn how smart technology powered by IoT helps provide independence to those with limited mobility.

Can traffic lights be intelligent?

Discover how AI can capture and analyze video data to make traffic lights smarter on a street level.

A Strange Exchange: brain science and public safety

One person studies how brains work. The other is a public safety expert. Their conversation? How to change the world.

Ready to learn more?

Engage an expert to learn more about solutions for government entities.