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Preparing governments for future shocks
Transforming government readiness and resilience for an increasingly uncertain world
Deliver public services with efficiency, speed and impact
In the last few years, governments have provided vital solutions and services to citizens during trying times. Looking ahead, government leaders will have to use the knowledge they have gained throughout the years to meet the increasing demand for public services. They should also be prepared for future shocks. Increased economic volatility, extreme climate changes and supply chain disruptions are just some of the complex challenges that make future shocks more likely and impactful. To increase trust and confidence, government agencies can embody the true sense of digital governments that put citizens first by modernizing the IT infrastructure and workflows that make the delivery of safe, secure and reliable public services feasible.
See how your institution can improve both customer service for citizens and ROI with IBM watsonx assistant.
Benefits
higher housing placement rate for Sonoma County’s homeless population compared to the national placement rate²
reduction in calls each month to New Jersey Department of Community Affairs call center leveraging self-service virtual agent solutions³
USD saved by a US Defense organization using AI-enabled predictive maintenance for select aircraft⁴
Capabilities
An employment benefits portal carries the same expectation as a streaming media platform. Our award-winning design capabilities deliver the ease of use, utility and speed that citizens demand.
AI can enable superior citizen experiences. Leveraging automation to reimagine processes reduces manual, paper-based activities, leading to more satisfied and productive teams in local governments and even in public sector organizations, thereby improving sustainability.
Innovating and deploying the public services demanded by today’s citizens require an agile, secure foundation. We have helped the world’s largest institutions, including those offering government consulting services, strategy consulting services, advisory services, financial services and any type of business process services transition to hybrid cloud by focusing on value and outcomes first.
Cybersecurity is crucial, but complete preparedness relies on digitizing processes. IBM Consulting helps stakeholders, non-profit organizations, defense organizations, government organizations and even the private sector reimagine processes, leveraging technology to respond faster or even mitigate threats before they start.
The average cost of a single data breach to a public institution in 2022 was over USD 2 million.¹ Proactive strategies like zero trust and more efficient governance, change management, risk and compliance processes are helping secure critical data and trust in government.
Co-create with IBM Garage™
Case studies
Improving data integration enabled Sonoma County to weave a stronger social safety net, increasing housing placement and decreasing homelessness.
IBM Consulting and the State of Rhode Island collaborated to build a cloud-based data lake and automated processes that quickly improved policy and operational decisions.
By connecting with and analyzing data stored in distributed applications more efficiently, the Department of Work and Pensions improved claim responsiveness from weeks to days.
Insights
Governments are looking to apply digital services, generative AI and other emerging technologies to improve tax processes.
Experts estimate the quantum computer could crack today’s standard 2048-bit encryption later this decade.⁵ This means that public institutions and defense organizations need to develop a strategy and roadmap for implementation now.
Lily Zeleke, Acting Deputy CIO, U.S. Department of Defense talks about delivering digital progress quickly and efficiently while meeting high standards.
Footnotes
¹ IBM Cost of Data Breach 2022, © Copyright IBM Corporation 2022
² IBM Sonoma County case study, © Copyright IBM Corporation 2022
³ IBM State of New Jersey Dept. of Community Affairs (DCA) case study, © Copyright IBM Corporation 2022
⁴ Bell Flight puts AI-based predictive maintenance into tomorrow’s aircraft fleets, © IBM Corporation 2020
⁵ Report on Post-Quantum Cryptography, National Institute of Standards and Technology, US Department of Commerce, 2016 (link resides outside ibm.com)
