Each Passport Advantage Site, including the Originating and all Additional Sites, with current Software Subscription and Support (Software Maintenance) coverage should assign a Site Technical Contact (STC).

Responsible for overall support compliance, the Site Technical Contact may be referred to as an Administrator within the IBM Support environment. As such, he or she:

  • manages user access to support 
  • adds and deletes users as needed
  • updates user information
  • approves or denies user requests for access 
  • grants and updates user access levels

User access levels in support

  1. No Access: The user will not be able to open, edit, receive updates for, or even see the cases for that account.
  2. Basic Access: Users have access to only the cases that they own. They will not be able to view cases owned by their team or be added to cases as an Interested party.
  3. Full Access: Users have access to cases associated with one or more specified account. The user will be able to open new cases, view open cases, be added as an interested party, post updates and receive updates for cases on that account.
  4. Administrator: Administrators have Full Access privileges PLUS they can approve or deny requests, make changes to access levels and view and edit users on a given account.

Learn more about Administering User Access.

Additional resources