IBM Software Subscription and Support (S&S) is a comprehensive update and technical support solution included with the purchase of each IBM software program licensed under the IBM International Passport Advantage Agreement (IPLA).
As long as your S&S is in effect, you get:
Download access to the latest versions and releases of your entitled software.
Each release is more powerful, robust and secure than the previous— building on existing functionality to help you:
- improve performance, productivity, and usability
- gain better insights and outcomes with integrated AI capabilities
- protect your software and system from ever evolving cyber threats with built in security
- reach your business, cloud, modernization, and transformation objectives faster
- lower costs and realize a higher return on your software investments
Technical Support for your distributed software*
- AI-enhanced search and chat options
- Answers to your installation, deployment, usage and code-related support questions
- Connections to user groups and TechXchange communities
- Entitled access to Fix Central
- Product-specific documentation and troubleshooting.
- Rapid problem resolution any time of the day and day of the week, simply open a case from the web, chat, or by phone
*Note: Always check the IBM Product Lifecycle Site to ensure you are running a supported version of your Software. Products that have reached their published End of Support Date may not be eligible for entitled Support. Explore your options.
- Upgrade to a supported version or release.
- Consider IBM Extended Support if you need more time to download a newer VRM.
- Consider Sustained Support for products that have been withdrawn from market and for which there are no new VRMs available for download.
In fact, renewing your IBM Software Subscription and Support is one of the most cost-effective ways to ensure that the software you buy today delivers value for years to come.