IBM Software Subscription and Support (S&S) is a comprehensive product upgrade and technical support solution included with the purchase of each IBM software program licensed under the IBM International Passport Advantage Agreement (IPLA).

As long as your S&S is in effect, you get:

  1. Download access to:
    • The latest versions and releases of your entitled software from Passport Advantage Online (PAO). Each release is more powerful, robust and secure than the previous— building on existing functionality while introducing  and integrate new AI, security and cloud-ready capabilities
    • Fixes (including defect corrections, restrictions and bypasses from Fix Central
  2. IBM support for:
    • Routine installation, deployment, migration, usage and code-related technical support questions.
    • 24x7 assistance for Severity 1 issues 7 days a week, 52 weeks a year. Simply, open a case from the web , chat, or phone. Go to IBM Support and explore the IBM Support Guide to learn more.