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Featured experts
Maria Olivera
Leader, IBM Citrix Delivery Center of Competency
Ilyas Iyoob
Distinguished Engineer, Multicloud Services
Margaret Mills
IBM ITS&R Associate Partner, Technology Consulting and Implementation Services (TCIS)
Find your expert
Cloud
Zeb Ahmed | Topic areas: Cloud Migration, Modernization
Leader for IBM Migration and Modernization Services
Zeb applies pre and post solutions engineering, architecture and product management skills, industry knowledge and business expertise, to design best in class Cloud migration and modernization solution recommendations for clients.
Benjamin Brillat | Topic areas: Enterprise Network Architecture, Network Consulting, 5G, Edge Computing
STSM, Chief Architect-Network Services
Benjamin develops technical solutions and reference architectures to provide wireless network services to corporate campuses, hospitals, mines, factories, stadiums, retailers, and more. He educates and enables in-country IBM delivery teams globally, with assets and training to successfully deliver these projects.
Michael Buente | Topic areas: Enterprise-class Open source software support, Oracle software support
Business Development Executive, Open source software
Mike Buente helps clients get enterprise-level support for 160+ community versions of Open source software which includes unlimited support from a community of industry experts on a range of topics including usage, Open source software package optimization and project best fit. He also provides clients with expertise on IBM's support of Oracle software products.
Madhuri Chawla | Topic areas: Enterprise Applications
Director Enterprise Applications, Cloud Services
Madhuri Chawla manages a team responsible for the architecture and solution development of Enterprise Applications cloud solutions. Madhuri was instrumental in SAP’s strategic expansion of its cloud services delivery with IBM, which led to the IBM and SAP strategic alliance in the HANA Enterprise Cloud space.
Jack Cherkas | Topic areas: SDN for Data Centre, Network Consulting, Network Design
Enterprise Architect, WW Client Technology Engagement
As an Enterprise Architect, Jack focuses on the development, implementation and configuration of Hybrid Multi-Cloud environments; utilizing Software Defined Network (SDN), Software Defined Storage and Cyber Security technologies. He develops technical solutions to solve clients' business challenges.
Henry Cipriano | Topic areas: Digital workplace strategy
Global Alliance Executive
Henry Ciprano leads the deployment, migration and maintenance of virtual desktop infrastructures, and other virtual enablement tools like VMware ESXi, Citrix XenDeskop, Systrack, and Desktop Director.
Steve Currie | Topic areas: Network consulting, SDN, Edge compute, 5G
Distinguished Engineer, Network Innovation and Automation
Steve Currie leads the development of global network offerings, including software defined networking (SDN) technologies. He assists clients with the adoption of IT services and solutions to address their business challenges.
Himanshu Desai | Topic areas: Managed Cloud, Platform integration
VP, Managed Cloud Services
Himanshu Desai drives the strategic alignment, development and integration of IBM Services Platform with Watson, with IBM’s Multicloud Management Platform. He was instrumental in IBM’s acquisition of a Multi-Cloud Management Platform company and has held various technical and business leadership roles in some of the world's largest global IT companies.
Allen Downs | Topic areas: Resiliency solutions for facilities, Critical data and applications
Vice President, Business Resiliency Services
Allen Downs specializes in helping clients to address their enterprise wide business resiliency needs. He specializes in building solutions that support their strategy and vision. Allen has worked globally with clients in the manufacturing, banking, finance, and distribution industries.
Cesar Duran | Topic areas: Unified Communications as a Service; Contact Center as a Service
Sr Client Technical Solution designer
Cesar specializes in Cloud Hosting Solutions, UC Contact Center, IP Telephony Solutions Design, and the solution and design of Remote Managed Services (IaaS, SaaS, PaaS, Hybrid). He has helped global enterprises with CC/UCaaS solutions for complex E2E Application integrations.
Robert Erickson | Topic areas: Cloud Managed Services, Managed SAP
Director, Managed Multicloud Services
Robert Erickson oversees IBM's Managed Multicloud Services Platform offering portfolio strategy and technical roadmap. He directs offering development and delivery, serviceability and customer requirement validation, across the offerings organization.
Nithin Ghosh | Topic areas: Workplace virtualization
Offering Architect, Digital Workplace Services
Nithin Ghosh designs and delivers End User Transformation programs for large enterprises that capitalize on cloud computing, virtualization, automation and cognitive platforms. He utilizes consultative methods when evaluating and presenting potential benefits of technical options, pricing, support and feasibility.
Emilio Griman | Topic areas: Business continuity solutions
Director, Resiliency Center of Compentency
Emilio Griman's specialty is driving alignment of technology investment to business strategy. He leads a global team who are skilled in working with clients to identify and provide technical scoping of business continuity solutions.
Andy Hacket | Topic areas: SAP, Managed applications
Cloud Engineer, Services for Managed Applications
Andy Hacket leads multi-discipline SME teams to develop custom solutions for clients migrating to cloud. His technical and engineering expertise encompass cloud applications, computing and hosting, system integration and ERP solutions.
Ken Haynes | Topic areas: Hybrid Multicloud Services, Services for Technical Support , Design and Business Strategy
Portfolio and Solution Architect Executive- Americas
Ken Haynes is responsible for leading the multibillion dollar IBM Support portfolio and solutions business. He is an advocate for cognitive solutions and technologies that aim to create innovative breakthroughs in supporting the hybrid multicloud environment.
Conal Hickey | Topic areas: SDN for Data Centre, SD-WAN, Network Consulting, Network Design
VP-Infrastructure Services
Conal Hickey leads a team that delivers client solutions, comprised of process and IT, to address changing market and business requirements.
John Hollingsworth | Topic areas: Network security
Distinguished Engineer, Network Architect
John Hollingsworth is a network design specialist concentrating on the design of infrastructures including: servers, storage, workstations, middleware, non-application software, networks, and the physical facilities that support the applications and business processes required by clients.
Elli Hurst | Topic areas: Robotic process automation, Cognitive solutions
Leader, Global Automation
Elli Hurst collaborates with IBM clients, across multiple industries, on process improvement, optimization and business streamlining. She guides the implementation of robotic process automation with cognitive solutions.
Ilyas Iyoob | Topic areas: Multicloud, Virtual machines
Distinguished Engineer, Multicloud Services
Dr. Ilyas Iyoob guides C-level clients through strategic decisions with his expertise in Artificial Intelligence, IT capacity planning, and Hybrid Cloud optimization. Dr. Iyoob is a certified Distinguished Data Scientist, ITaaS multi-patent holder and professor at the University of Texas at Austin.
Larry Joiner | Topic areas: Device management
Sales Leader, Digital Workplace Services
Larry Joiner plans digital workplace transformations and creates device management strategy for end user applications and network infrastructure. His expertise spans IBM Labor Based Services, Linux, Infrastructure Solutions, Point of Sale solutions, and Hotel-in-a-Box.
Shobit Joshi | Topic areas: Network transformation
Offering Manager, Network Consulting and Continuous Availability
Shobit Joshi leads a cross functional team that develops, launches and manages IBM Network service offerings. His expertise spans strategy and transformation, enterprise architecture and service delivery and governance.
Vishal Joshi | Topic areas: Workplace virtualization
Offering Manager, Digital Workplace Services
Vishal Joshi leads the design build and delivery of Workplace Support Capabilities using AI, Machine Learning, Analytics, Robotics and Automation leveraging Watson Cognitive Chat to deliver personalized, Omnichannel Self Service Experience for end users.
Shankar Kalyana | Topic areas: Hybrid, Multicloud strategies
IBM Fellow, VP, Hybrid Multicloud Services
Shankar Kalyana has architected, designed, developed and implemented custom and packaged software solutions across hybrid and multicloud environments and platforms. His expertise includes hybrid and multicloud as-a-service strategies that drive digital and cognitive operational excellence.
Scott Kennedy | Topic areas: AI-enabled insights
Leader, Site and Facilities Center of Competency
Scott Kennedy leads IBM's Site and Facility Services sales worldwide. With expertise gained in building more that 30 million square feet of raised floor data centers for organizations world wide, Scott is experienced in data center design, construction, relocation and optimization services.
Rick Key | Topic areas: Network services details
Global Offering Manager, Network Services
Frederick Key leads a cross functional team that develops, launches and manages new and ongoing improvements of IBM Network service offerings.
Gerry Kluck | Topic areas: SaaS business transformation, Hybrid cloud computing
Sales Leader, Hybrid Cloud Services
Gerry Kluck supports client transformation with expertise in Mainframe Cloud Cloud Solutions, Enterprise Hybrid IT, Data Analytics and IT Strategy & Design. He leads a world-wide team in developing specific solutions that address client's business needs.
Steve Knight | Topic areas: Unified Communications as a Service; Contact Center as a Service
Hybrid Cloud Network Architect
Steve Knight designs, builds and manages UCaaS and CCaaS proof of concept offerings. At the RTP Network Innovation Center, he implements SD-WAN demos and testing deployments.
Matt Lobbes | Topic areas: Managed Applications
Senior Technical Lead, IBM Services for Managed Applications
Matt defines high level enterprise-wide IT Architecture focusing on the mapping of I/T capabilities to business needs. Matt's expertise spans Cloud Computing, IT Architecture, Service Management, IT Operations, Security, Networking, and Program Management. Matt is a Certified IT Architect and Senior Technical Lead.
Hector Luna | Topic areas: Open source software
Software solution sales
Hector helps clients optimize their IT environments by identifying smart, technology-forward solutions tailored to their specific needs. He is deeply knowledgeable about digital transformation and how IBM support can offer to enable clients to build future-forward data centers.
Denyse Mackey | Topic areas: Simplifying IT Support & IBM Branded MA Expertise
Vice President, Technology Support Services - IBM Logo Sales & Offerings
Denyse Mackey leads the Americas sales & offering strategy & execution team that help clients simplify and reinvent IT support management. She understands and assesses business challenges, align IT requirements and develops winning solutions for IBM clients.
James Martin | Topic areas: SAP Managed Services, Hosting
Cloud Solution Leader
James Martin develops and delivers technical service solutions to cross-industry clients in support of their business requirements. Focused on SAP managed services, James brings expertise across the breadth of the portfolio.
Darren McGrath | Topic areas: Enterprise mobility management
Consulting Lead, Digital Workplace Services
Darren McGrath manages enterprise consulting projects focused on technology optimization, digital workplace transformations, business analytics, and business applications development.
Margaret Mills | Topic areas: Resiliency, Disaster Recovery, Business Continuity
IBM ITS&R Associate Partner, Technology Consulting and Implementation Services (TCIS)
Margaret’s experience includes high availability business continuity project management, business analysis, IT strategy, architecture, and executable plan development for Fortune 500 mainframe and open systems high availability and business recovery solutions. She has helped clients evaluate and migrate from vendor-supported recovery center plans to internal multi-data center solutions.
Manish Modh | Topic areas: Multicloud management platform
Distinguished Engineer, CTO, IBM Managed Multicloud Services Platform
Manish Modh defines the technical strategy for IBM Services Multicloud Management Platform, which enables Consumption, DevOps Intelligence, AIOps, and Governance for multicloud management. His experience spans many cloud-based services and providers. He holds more than 22 software patents.
Chris Molloy | Topic areas: Infrastructure design
Distinguished Engineer, Delivery & Integrated Operations
Chris Molloy designs world-class IT infrastructure management systems for some of IBM's largest clients. A member of the worldwide Enterprise IT Transformation Advisors team, he provides technical leadership for key outsourcing partnerships.
Cyrus Niltchian | Topic areas: Cyber incident recovery
Offering Manager, Resiliency Orchestration
Cyrus Niltchian tackles cyber resilience and disaster recovery management issues for clients by helping identify their business needs and objectives, and recommending viable solutions to meet those needs.
Brian O'Connell | Topic areas: Network automation
Distinguished Engineer, Network Automation
Brian O’Connell is an IBM Distinguished Engineer and Master Inventor, who's focused on driving networking automation. He is a member of the IBM Academy of Technology and has more than 375 US patents.
Maria Olivera | Topic areas: ITSM
Leader, IBM Citrix Delivery Center of Competency
Maria Olivera plans the tactical implementation of operating systems, hardware, software and applications in both desktop and server environments.
Monique Ouellette | Topic areas: Automated service desk support
Global Digital Workplace and Mobility Solutions
Monique Ouellette works IBM teams to develop industry focused mobile solutions that help clients transform their workplace environments. Her expertise spans IBM’s cognitive, analytics and automation capabilities.
Dean Parker | Topic areas: Storage as a Service, Cloud Private Storage
Offering Manager, Cloud Private Storage
Dean Parker leads and organization that designs Storage as a Service offerings including IBM Cloud Private Storage. Dean's expertise spans cloud computing, storage (including flash technology), server and networking infrastructure, System X and Microelectronics.
Ray Paskauskas | Topic areas: Automation
Executive IT Architect
Ray Paskauskas designs IT as a Service architecture and solution recommendations for clients based on their business challenges. He leads large complex technical transformations in ITaaS initiatives, IP telephony systems and automation.
Dennis Perpetua | Topic areas: Technology Innovation
Distinguished Engineer, Technology, Innovation & Automation
Dennis Perpetua leads work on Cognitive assistance solutions for end-users and Digital Workplace Services. Dennis applies expertise in architectural principles & methods, enterprise-scale automation and tooling, development, systems management, virtualization, datacenter relocation and cognitive computing to end user experience.
Ravi Poddar | Topic areas: Multicloud infrastructure
Director, Managed Multicloud Services
Ravi Poddar helps clients simplify hybrid infrastructure management with modular, pay-as-you-go services, accelerate innovation, improve business agility and reduce complexity to be more competitive.
Kevin Powell | Topic areas: Managed Infrastructure as a Service
Director, Managed Infrastructure as a Service
Kevin Powell oversees an on-premise delivery team that enables Managed Infrastructure as a Service Offerings for clients. His in-depth knowledge of as a service for compute, storage, and network contributes to direction on key offering features and offering portfolio development.
Rishi Ranjan | Topic areas: Cloud Delivery Services
Offering leader, Multicloud Deployment Services (Redhat)
Rishi leads strategy, defining direction and priorities, across disciplines, for Multicloud services deployment. As part of his role, he determines user value proposition, offer elements, functionality, UI/UX needs, and ecosystem requirements.
Joe Robinson | Topic areas: Network design and security
Distinguished Engineer, Network Architect
Joe Robinson provides leadership in infrastructure architecture and network design, concentrating on data center infrastructure, Software Defined (SD) WAN, campus, and cloud. He leads SDN offering development and is responsible for IBM's Software Defined Data Center (SDDC) and Software Defined WAN reference architectures.
Mehboob Rukadikar | Topic areas: Cloud lifecycle management
Offering Manager, IBM Services Intelligent IT Analytics
Mehboob Rukadikar specializes in IT Service Management and Business Service Management with ITIL® Expert certification. He is proficient in formulating Cloud lifecycle management strategy and building designs covering processes, tooling, solution reference models, technology architectures, and pricing models.
Chetan Sharan | Topic areas: Hybrid WAN, SD-WAN, 5G, Edge Computing
Global Offering Manager-Network Services
Chetan Sharan is responsible for Managed Network IaaS for MultiNetwork WAN and cloud connect Offerings. He brings substantive experience in solution engineering, network design and managed services to the development of hybrid cloud offerings which incorporate both IBM and partner technologies.
Camilla Sharpe | Topic areas: Open source software support
Business Manager, Multivendor support
Camilla Sharpe concentrates on expanding strategic alliances to grow the software support portfolio and bring new offerings to market.
Harie Ram Shashidhar | Topic areas: Mobile enterprise solutions
Global Offering Manager - IBM Digital Workplace Services
Harie Ram Shashidhar focuses on end-user computing, specifically launching end-user modern workplace solutions.
Arvind Sogathur | Topic areas: Cloud Migration, IT infrastructure management, Modernization
Project Manager, Cloud Migration Factory
A PMI certified project manager, Arvind Sogathur delivers cloud migration and transition solutions to large enterprise clients. His 18 years of experience enable seamless management of overall performance including scope, cost, and deliverables.
Prakash Somani | Topic areas: Cloud Migration, Modernization
Executive Director, Cloud Migration and Transformation Services
Prakash works with global clients to set up infrastructure consulting, professional services and transformation offerings, which enable their Cloud technology strategy and business goals.
Neeraj Sripuram | Topic areas: Hybrid Cloud Strategy, Digital Transformation
Multicloud Advisory Services Leader
Neeraj Sripuram consults with clients on comprehensive Cloud Strategy, which includes technical strategy, architecture and implementation plans that enable their business strategy and goals.
Kirk Steinklauber | Topic areas: SDN
Lead Architect, Network Services
Kirk Steinklauber provides technical counsel to clients on network services, Software Defined Networking (SDN), security and cloud networking. He drives delivery projects for several IBM clients.
David Subia | Topic areas: Single point of contact support
Global Executive, Multivendor Datacenter Solutions
David Subia directs and manages the Multivendor Technical Support Services business. His key focus is building a multivendor strategies that align to client needs and creating solutions that reduce IT support complexity, optimize operational efficiency and reduce cost of support.
Arvind Viswanathan | Topic areas: Cloud Migration, Red Hat
Distinguished Engineer, Cloud Migration and Modernization
Arvind Viswanathan leads enterprise IT Architecture and solutions development for the travel, transportation and education industries. A certified Senior IT Architect, IBM Distinguished Engineer; Regional leader of the Canadian IT Architect Profession and member of CTEC, Arvind defines enterprise-level IT Architecture and aligning I/T capabilities to business needs.
Aleksas Vitenas | Topic areas: Data networking for multicloud
Network Competency Leader
Aleksas Vitenas specializes in unified communications and contact centers. He leads a diverse team of SMEs as they create solutions and consistently meet their clients' business needs.
Dan Waugh | Topic areas: SD-WAN
Global Offering manager, SDN
Dan supports clients SD-WAN solution needs, from definition, to design, development, deployment and operations.
Michael Weller | Topic areas: Cloud Migration, Business process, Modernization
Cloud Migration Services Delivery Executive
Michael Weller leads transition and transformation programs for financial, distribution, healthcare, and manufacturing institutions. He has extensive experience directing business process re-engineering, enterprise resource planning implementations, and data center cloud migrations supporting strategic outsourcing programs.
Michelle Weston | Topic areas: Cyber resilience strategy
Director, Security & Resiliency Services Offerings
Dr. Michelle Weston leads technical and marketing strategy for Business Resiliency Services (XaaS, Software, Cloud, Cyber Resiliency and Data Protection) in support of client business needs. Michelle holds 36 US patents.
Daniel Witteveen | Topic areas: Simplifying IT support management
Vice President, Technology Support Services
Daniel Witteveen leads the global strategy and portfolio teams that help clients simplify and reinvent IT support management. He defines business and IT requirements, develops solutions and participates in the solution implementation.
Deepesh Y K | Topic areas: Cloud Migration, Modernization
Global offering Manager - Cloud Migration services
Deepesh specializes in advisory services for enterprise architecture, enterprise computing, system integration and IT infrastructure engagements. He has experience in the banking, telecom, retail and healthcare industries across multiple geographies.
Eugene Young | Topic areas: Augmented reality for hardware technical support
Augmented Reality Leader
Eugene Young consults with clients and partners to facilitate the use of augmented reality tools that enable technicians to remotely solve issues. His extensive experience in telecommunications is grounded in vendor support, OEM and wireless carriers, mobile technology, wearables, smartphones, IoT connected devices and AI.
Carol Zichi | Topic areas: Analytics
Portfolio Leader, Workplace Modernization
Carol Zichi leads development of mobility and workplace offerings to enable the digital workplace. She developed IBM’s first generation of services for managed mobility services involving cross–mobile device technologies and device platforms including BYOD.
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