IBM IT Consultant Hub

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Nilesh B Lad

Consultant, Digital Workplace Services

Expertise:

IT strategy/roadmap
Automation for self-help
Workplace transformation

Patrick Corcoran

Global Strategy Executive, Business Resiliency Services

Expertise:

Critical service disruption
Mitigating cyber disruption impact
DR in hybrid environments

Ramesh Pathak

Leader and Chief Architect, Cloud Services Delivery & Engineering

Expertise:

Cloud technologies
Complex troubleshooting
Services Platform with Watson

Benedikt Ernst

Senior Consultant, Business Resiliency Advisory

Expertise:

Risk management
Crisis management
Business Resiliency consulting

Mohammed Farooq

General Manager, Cloud Brokerage Services

Expertise:

Hybrid IT operating model
Pay as you go services
Future of enterprise cloud

Mijee Walker

Asia Pacific Leader, Business Resiliency Services

Expertise:

Availability/continuity consulting
Industry solutions
Cyber security

Christian Eggenberger-Wang

Executive Consultant, Technical Lead and Master Inventor

Expertise:

IT operations/maintenance models
Innovative support
Mobile banking strategy

Juhi McClelland

General Manager, Technology Support Services

Expertise:

Cognitive analytics and support
Virtual Assistant technical support
OEM or multivendor support?

Dominique Rossi-Chevrel

Distinguished Engineer and Executive IT Architect

Expertise:

Automation
Analytics
Cognitive solutions

Seung Il O

Solution Manager, IT Support Services

Expertise:

Solution support design
Reducing IT support cost
Advanced technologies

Simon Gale

CTO, Digital Workplace Services

Expertise:

Elements of the new workplace
Customized solution design and development

Martin Chang

Leader, Network Services

Expertise:

SDN
Unbiased view of network strategies to enable digital transformation

Itzhak Bambagi

Europe Leader, Network Services

Expertise:

Networks in hybrid environments
Network architecture
SDN

William Chalk

Network Architect

Expertise:

Hybrid cloud networking
Data Center network design
Internet routing design architecture

Michael Ødegaard Larsen

Consultant, Digital Workplace Services

Expertise:

Device management
End user experience
Automation and analytics

Tony Menezes

IBM Cognitive Process Services GM

Expertise:

Large, complex global process transformations

Harie Ram Shashidhar

Offering Manager and Architect, Workplace Modernization Services

Expertise:

Mobile enterprise solutions
Workplace strategy
Innovative technologies

Patrick Corcoran

Global Strategy Executive, Business Resiliency Services

Expertise:

Critical service disruption
Mitigating cyber disruption impact
DR in hybrid environments

Henrik Lieberkind Hansen

Consultant, Cognitive Business

Expertise:

Cognitive technology
AI and automation
Information architecture

Chandru Kavichandran

Asia Pacific Leader, Network Services

Expertise:

Assess and design dynamic networks
Converged fiber infrastructure that leverages PON and DAS

Seung Hyun Roh

Cloud Advisor

Expertise:

Cloud strategy
Cloud migration
Cloud implementation

Nilesh B Lad

Consultant, Digital Workplace Services

Expertise:

IT strategy/roadmap
Automation for self-help
Workplace transformation

Carol Zichi

Global Portfolio Executive,Digital Workplace Services

Expertise:

Analytics
App virtualization
The employee experience

Ann Corrao

Distinguished Engineer, Services for Managed Applications

Expertise:

Managed SAP on the Cloud
Software-defined storage strategy
Cloud Managed Services

Furquan Patel

Leader, IT Support Services

Expertise:

OEM HW & SW support
Open source, Linux support
Multivendor support

Benedikt Ernst

Senior Consultant, Business Resiliency Advisory

Expertise:

Risk management
Crisis management
Business Resiliency consulting

Mijee Walker

Asia Pacific Leader, Business Resiliency Services

Expertise:

Availability/continuity consulting
Industry solutions
Cyber security

Christian Eggenberger-Wang

Executive Consultant, Technical Lead and Master Inventor

Expertise:

IT operations/maintenance models
Innovative support
Mobile banking strategy

Dominique Rossi-Chevrel

Distinguished Engineer and Executive IT Architect

Expertise:

Automation
Analytics
Cognitive solutions

Daniel Witteveen

Vice President, Technology Support Services

Expertise:

Simplifying IT support management
Analytics on demand
Predictive maintenance

Itzhak Bambagi

Europe Leader, Network Services

Expertise:

Networks in hybrid environments
Network architecture
SDN

Graham Wright

Global Procurement, Finance and Operations VP

Expertise:

Cognitive procurement using automation and blockchain to reimagine workflows and get real-time buy-and-supply insight

Gregg Smith

Consultant, Workplace and Mobile Services

Expertise:

Mobility solutions
Device integration
IT architecture

John Hollingsworth

Network Architect and Distinguished Engineer

Expertise:

Network security
Solution architecture
Next-gen Network services

Conal Hickey

IBM Network Services VP

Expertise:

Redesigning the network for hybrid environments and SDN
Network security

Michael Ødegaard Larsen

Consultant, Digital Workplace Services

Expertise:

Device management
End user experience
Automation and analytics

Paul Martin

Head of Consulting, IT Services

Expertise:

Hybrid cloud management
IT Strategy
Industry solutions

Mohammed Farooq

General Manager, Cloud Brokerage Services

Expertise:

Hybrid IT operating model
Pay as you go services
Future of enterprise cloud

Gordon Millar

Associate Partner, Business Resiliency Services

Expertise:

Resiliency for the financial sector
Resiliency design (data center, facilities, infrastructure, data, apps)

David Martinez Diaz

Distinguished Engineer and CTO, Multivendor Services

Expertise:

IT maintenance models that reduce cost and improve service
IBM/ non-IBM product support

Jason Meaden

Brand Executive, IT Support Services

Expertise:

IT Support strategy
Augmented remote assist
Predictive analytics

Sandeep Parande

Solution Leader, Business Resiliency Services

Expertise:

Customized resiliency solutions
Resiliency for hybrid cloud
Cyber resilience defense

Dinesh Sharma

IT Consultant, Cloud Services

Expertise:

IT service management strategy
Solving challenges with technology

Tariq Ahmad

Leader, Business Resiliency Services

Expertise:

Cyber incident recovery
Cyber Resilience Framework
DR automation and orchestration

Seung Il O

Solution Manager, IT Support Services

Expertise:

Solution support design
Reducing IT support cost
Advanced technologies

Alex Wong

Solution Architect

Expertise:

Solution recommendations that address business requirements
Leading - edge technologies

David Subia

Executive, Multivendor Solutions

Expertise:

Single point of contact support
Integrated lifecycle maintenance
Predictive analytics and IoT

Tom Fisher

Finance Transformation Practice Leader

Expertise:

Finance function continuous transformation — operating models, forward-looking insight, control/cost reduction, exponential data growth

Martin Chang

Leader, Network Services

Expertise:

SDN
Unbiased view of network strategies to enable digital transformation

Matthew Johnson

Senior Technical Staff Member

Expertise:

Critical situations
IT strategy/architecture
IT virtualization

Felicity March

Specialist, Cyber Resiliency

Expertise:

Cyber disruption impact
Assessing risk
Data protection/recovery

Rohit Bhasin

Sales Leader, IT Support Services

Expertise:

Multi - vendor support
Advanced technologies to simplify IT support management

Kaustubh Vazalwar

Leader, Business Resiliency Services

Expertise:

Resiliency in hybrid cloud
Cyber resilience consulting
Industry solutions

Peter Wiggers

Service Integration and Management Senior Technical Staff Member

Expertise:

Service Integration and Management (SIAM)
Performance management

Domenic Ciccone

Global Executive, Financial Services

Expertise:

ATM support
Predictive maintenance
Next-gen banking support

Brian O'Connell

Distinguished Engineer, Master Inventor, Network Automation

Expertise:

Continuous availability
Next generation networking
Network automation/orchestration

Ramesh Pathak

Leader and Chief Architect, Cloud Services Delivery & Engineering

Expertise:

Cloud technologies
Complex troubleshooting
Services Platform with Watson

Ulrich Siesenop

Offering Enablement Leader, Network Services

Expertise:

Secure, scalable networks in multi-vendor/ttechnology environments
Hardware-based to SDN

Chetan Sharan

Offering Manager, Network Services

Expertise:

Managed network services
MultiNetwork WAN Services
Innovative technology solutions

Monique Ouellette

Vice President, Digital Workplace Services

Expertise:

Automated service desk support
Rapid deployment solutions
User-centricity to boost productivity

Michael Weller

Program Manager, Cloud Migration Factory

Expertise:

Data center cloud migrations
Industry solutions
Business process re-engineering

Cameron Art

Enterprise Cloud Applications Managing Partner

Simon Gale

CTO, Digital Workplace Services

Expertise:

Elements of the new workplace
Customized solution design and development

Stefan Pappe

IBM Fellow and VP, Services Platform Architecture

Expertise:

Transforming legacy portfolios into flexible, modular applications
IBM Services Platform with Watson

Martin Guillaume

Sales Order Management Global Leader

Expertise:

Sales order management systems — from lead to cash using the most advanced new technologies across several industries

Elliot Ebeid

Sales Manager, IT Support Services

Expertise:

Reduce cost/improve service of IT maintenance
IBM and non-IBM product support

Harie Ram Shashidhar

Offering Manager and Architect, Workplace Modernization Services

Expertise:

Mobile enterprise solutions
Workplace strategy
Innovative technologies

Madhavan Rajendran

Technical Solutions, IBM Cloud Services

Expertise:

Solution design
Mapping of I/T capabilities to business needs

Tony Menezes

IBM Cognitive Process Services GM

Expertise:

Large, complex global process transformations

Chetan Joshi

Sales Leader, Network Services

Expertise:

Complex network solutions
Hybrid cloud networks
Network architecture

Tom Morton

Offering Architect, Cognitive and Workplace Services

Expertise:

Workplace support transformation
Solutions that meet business needs
Automation, analytics, cognitive

Cyrus Niltchian

Offering Manager, Resiliency Orchestration

Expertise:

Cyber Incident Recovery (CIR)
Simplified/accelerated DR processes
Workflow automation

Charlie Arteaga

Network Architect and Distinguished Engineer

Expertise:

Solutions for SDN / NFV infrastructure
Smart Grid communications
Cognitive and predictive modeling

Hasan A. Hashmi

Technical Solution Manager Pakistan

Expertise:

Business resiliency consulting
Custom solutions
Predictable disaster recovery

Dominik Bredel

Senior Consultant, Business Resiliency Services

Expertise:

Cyber Resilience Life Cycle Program
Business continuity strategy

Jens Rathgeber

Distinguished Engineer and CTO, Multivendor Services

Expertise:

IT maintenance models
Banking support
Non-IBM product support

Pedro Soares

Executive Architect

Expertise:

Hybrid cloud architecture
Multiple IT providers/delivery models

Arvind Viswanathan

Distinguished Engineer, Cloud Migration and Modernization

Expertise:

IT transformation strategy
Data center and cloud migrations
Travel industry solutions

Eugene Young

Augmented Reality Leader

Expertise:

Augmented reality for hardware technical support
Emerging technologies

Christoph Lipke

Europe Sales Leader, Network Services

Expertise:

Network consulting
SDN
IBM Network service details

Amy Wright

IBM Talent & Transformation Managing Partner

Expertise:

Transforming talent with AI

Amit Rai

Offering Manager, Workplace Support Services

Expertise:

Workplace Support Services with Watson
Cognitive service desk
End user experience

Michelle Weston

Offering Director, Business Resiliency Services

Expertise:

Cyber resilience strategy
Managing disaster recovery

Juli Trexler

Executive, Support as a Service

Expertise:

Reducing cost by reducing outage impact
Blockchain to power technology support services

Kitty Smith

Chief Architect, Network Services

Expertise:

Mapping I/T capabilities to business needs
Modeling, simulating and testing

Jorge Gonzalez Moreno

Portfolio Manager, Hybrid Cloud Services

Expertise:

Consumption-based cloud services
Managed services for SAP and Oracle

Gert-Jan van Dommelen

Business Development Executive, Multi-Vendor Services

Expertise:

Streamlining IT support
Blockchain-powered technology
Cognitive and analytics

Ingo Janßen

Portfolio Manager, Business Resiliency Services

Expertise:

Complex services consulting
Resiliency and hybrid cloud
Resiliency orchestration

Sebastian Taylor

Citrix Alliance Executive

Expertise:

Workplace support strategy
Joint IBM Citrix solutions
Custom offering development

Mark Hare

Middle East/Africa Sales Leader, Network Services

Expertise:

Hybrid cloud networks
Network strategy
SDN

Geoff O'Callaghan

Architect, Hybrid Cloud

Expertise:

Cost-effective, scalable and resilient cloud infrastructures
Defining future-state environment

Debra Aliberti

Global Executive, Digital Workplace Support Services

Expertise:

Digital workplace strategy
Device health score
Extending device lifespan

Anand Surada

Offering Manager, Cloud Brokerage Services

Expertise:

Brokerage Services implementation
Market trends
Brokerage Services portfolio

Sanjeev Gupta

Offering Executive, Site Facilities & Datacenter Services

Expertise:

Resilient datacenter strategy
AI and predictive analytics
Watson machine learning

Vugranam Sreedhar

Leader and Distinguished Scientist, Blockchain

Expertise:

Support-as-a-Service powered by blockchain
Streamlined billing

Angel Martinez Navarro

Distinguished Engineer and Executive Architect (Banking)

Expertise:

Business intelligence system design and implementation
Banking solutions

Darren McGrath

Consulting Lead, Digital Workplace Services

Expertise:

Enterprise mobility management
AI and mobility solutions
Watson analytics

Derek Catlin

Specialist, Cloud Brokerage Services

Expertise:

Technology challenges
Brokerage strategy
Analytics

Anita Dion-Karlsson

IBM Cognitive Process Services GM

Expertise:

Being an Olympian! . . . and effectively planning your digital transformation strategy and journey

Scott Kennedy

Global Sales Executive, Site and Facilities Services

Expertise:

Cloud-delivered collaboration
Desktop virtualization
Turnkey mobile device management

Rahul Pathak

Global Offering Manager, Digital Workplace Services

Expertise:

Cognitive solutions
Blockchain
Solution strategy/architecture

Larry Joiner

Sales Leader, Digital Workplace Services

Expertise:

Device management
Workplace modernization
Workplace collaboration

Prakhar Srivastava

Leader, Hybrid Cloud Services

Expertise:

Your business challenges
Custom solutions
Cloud migration strategy

Nigel Pink

Business Development Consultant, Network Services

Expertise:

Large, complex network solutions
Hybrid cloud and SDN
Orchestration

Allen Downs

Vice President, Business Resiliency Services

Expertise:

Business resiliency consulting
Industry resiliency solutions
Managed service solutions

Tina Marron-Partridge

Global Leader, IBM Talent and Engagement

Expertise:

Creating the optimal culture for employee engagement, talent development and business performance

Jeremy Lowe

Business Development Executive

Expertise:

Impact of cyber attacks
Resiliency for hybrid cloud
Data protection/recovery

Su Man Kim

Sales Specialist, Business Resiliency Services

Expertise:

Resiliency orchestration
Disaster recovery
Resilient data center

Julien Lavayssiere

Offering Portfolio Leader, Managed Cloud Services

Expertise:

Autonomous management of IT operations
Reducing compliance risk and IT cost

Robert Erickson

Director, Hybrid Cloud Management Services

Expertise:

IBM Hybrid Cloud Services portfolio
IBM Cloud Brokerage Services
Offering design

Mariusz Konieczny

Customer Solution Executive

Expertise:

Latest technologies to simplify tech support
Reducing hardware-related outages

Jitendra Nandwani

Technical Solutions Leader, Network Services

Expertise:

SDWAN strategies
Resilient networks
SDN

Shailabh Nagar

Distinguished Engineer, Integrated Managed Infrastructure

Expertise:

Hybrid cloud management
Complex solution design
Consumption-based cloud services

Shahira Brennan

IBM Resiliency Services Sales Specialist

Valerio Mattaliano

Business Development Executive, Technology Support Services

Expertise:

Support for ATMs and branch banking
Security and remote monitoring for ATMs

Camilla Sharpe

Business Line Executive, Multivendor Software Support

Expertise:

Open source software support
Linux ecosystem support

Ulf-Carsten Geiser

Director, IBM Global nextGen NW development & Global NW Core Platforms

Expertise:

Enterprise network connectivity
SD-WAN and secured cloud access solutions
Global nextGen network solutions

Eriel Yu

Sales Specialist, Business Resiliency Services

Expertise:

Disaster Recovery as a Service
Cyber resilience
Hybrid cloud challenges

Jim Khamis

Strategy and Offering Leader, Cloud Services

Expertise:

Cloud strategy and roadmap
Multicloud management
Sports/entertainment technologies

Nick Clayton

Enterprise Storage Development Distinguished Engineer

Matt Lobbes

Senior Technical Staff Member - CTO Office - IBM Services for Managed Applications

Expertise:

Managed SAP on the Cloud
Cloud Managed Services
Hybrid and Multicloud services

Niki McKenna

Strategy and Offering Manager, Digital Workplace Services

Expertise:

Client care support
Cognitive IT service desk
IBM/ServiceNow management

Joe Robinson

Network Architect and Distinguished Engineer

Expertise:

Network design and security
SDN
Switched ethernet

Ilyas Iyoob

Distinguished Engineer, Cloud Broker Analytics

Expertise:

Predictive analytics
IT capacity planning
Cloud readiness assessment

Emilio Griman

Director, Resiliency Center of Compentency

Expertise:

Business continuity solutions
Platform scalability forecasting
Risk mitigation and management

Vishal Joshi

Offering Manager, Workplace Support Services with Watson

Expertise:

24 / 7 service desk support
AI - driven automation
Analytics

Saif Rivers

Supply Chain and Retail Operations Practice Leader

Expertise:

Using AI, Blockchain, IoT and other advanced technologies in the world's best performing supply chains

Tracey Kirkland

Sales Leader, Hybrid Cloud Services

Expertise:

Cloud Services sales questions
Cloud Managed Services

Kevin Wahlmeier

Leader, Information and Analytics

Expertise:

Analytics on demand
Reduced problem determination time
Predictive maintenance

Kendra C. Gullette

Offering Development Leader, Multivendor Services

Expertise:

Service offering details
Developing customized solutions
Industry support solutions

Craig Campbell

Sales, Offerings and Alliances Executive

Expertise:

Hybrid cloud consulting
Custom solutions
Cloud management

Ron Martin

Sales Leader, Business Resiliency Services

Expertise:

Business continuity solutions
Strategies for growth/profitability
Sales proposal development

Laurence Guihard-Joly

General Manager, Cloud Migration Services

Expertise:

Multicloud migration
Migration planning
IBM Assisted Cloud Migration

Jonathan Wright

Cognitive Process Reengineering Global Leader

Expertise:

Cognitive Supply Chain and convergent technologies

Henry Cipriano

Senior Global Alliance Executive

Expertise:

Digital workplace strategy
Workplace trends
Cognitive AI-powered help desk

Steve Currie

Distinguished Engineer, Network Innovation and Automation

Expertise:

Network consulting
SDN architectures
Technology quality/cost-effectiveness

Vinay A Sasidhara

Sales Specialist, Business Resiliency Services

Expertise:

New technologies
Needs assessment/solution development

Gene Morita

Offering Manager, Digital Workplace Services

Expertise:

Rapid device procurement
Increased employee productivity
Virtualization

B.J. Klingenberg

Distinguished Engineer and CTO, Business Resiliency Services

Expertise:

Storage automation
Standards and reference architectures for storage management

Madhuri Chawla

Director of Enterprise Application Solutions, IBM Cloud Services

Expertise:

Managed applications cloud solutions
Cloud adoption and support of hybrid cloud environments
Digital transformation and SAP

Marcelo Nicolozzi

Global Leader, Digital Network Transformation

Expertise:

Moving hardware-based network to SDN
Network consulting, design, implementation and management

Sangita Singh

Global Cloud Consulting Services GM

Steve Marinakis

Business Development Representative, Cloud Services

Expertise:

Migration to cloud
Managing and optimizing your hybrid cloud

Dominique Dubois

Strategy & Innovation Executive

Expertise:

Cognitive enterprise and digital transformation

Juhi McClelland

General Manager, Technology Support Services

Expertise:

Cognitive analytics and support
Virtual Assistant technical support
OEM or multivendor support?

Elli Hurst

Leader,Global Automation

Expertise:

Robotic process automation
Cognitive solutions
Automation strategy

Teresa Hamid

Cognitive Process Platforms IBM Fellow VP & CTO

Expertise:

Cognitive process transformation and exponential technologies to reinvent businesses

Michael Buente

Business Development Director, Open Source

Expertise:

Enterprise-class OSS support
Proactive, reactive, on-site and remote IT support

William A. Brown

Master Inventor, Cloud Application Services

Expertise:

Cloud solutions
PaaS
Cloud Application Services

Prakash Somani

Executive Director, Cloud Migration and Transformation Services

Expertise:

Business strategy
Technology services
New technology trends

Bill Haynes

Associate Partner, Infrastructure Services

Expertise:

Managed services
Hybrid infrastructure
Cloud security

Deepesh YK

Global Offering Manager, Hybrid Cloud Services

Expertise:

Enterprise computing
System integration
IT infrastructure engagements

Gene Chao

Global VP, IBM Enterprise Automation

Expertise:

Business growth through client advocacy, thought leadership and client engagement models

William Chalk

Network Architect

Expertise:

Hybrid cloud networking
Data Center network design
Internet routing design architecture

Nick Davinic

Global Associate Partner, Digital Strategy

Aleksas Vitenas

Network Competency Leader

Expertise:

Data networking for multicloud
SDN strategy
Custom solution recommendations

Saurabh Bhide

Leader, Hybrid Cloud Center of Competency

Expertise:

Cloud managed services
Hybrid cloud solution development
Improved time to market

Himanshu Desai

VP, Managed Cloud Services, GTS

Expertise:

Strategic alignment and development
Platform integration
Technical leadership

Militza Bishop

Solution Specialist, Technology Support Services

Expertise:

IT infrastructure support
New approaches and processes
Analysis of complex situations

Raphael Ezry

NA Leader, IBM Cognitive Business Decision Support

Expertise:

Helping clients realize value by linking market-leading innovations to practical, sustainable enterprise transformation

George Herbert

Business Manager, Technology Support Services

Expertise:

New approaches for complex or new situations
Support solution details

John Granger

Senior VP, Cloud Application Innovation

Expertise:

Business transformation
Large-scale cloud migration
Complex system integration

Kirk Steinklauber

Lead Network Architect, Network Services

Expertise:

SDN
Network protocols
Infrastructure architecture

Jason Kelley

GM, IBM Blockchain Services

Expertise:

Working with client organizations to unleash the exponential business value of blockchain technologies

Rajesh Nambiar

General Manager & Global Leader, IBM Application Services

Terry Hickey

Global Leader, Watson AI and Quantum Computing VP

Marc Hayem

Partner, Global Advanced Analytics Practice

Expertise:

Solving complex business problems using machine learning and artificial intelligence technologies

Anil Sharma

Strategy and Portfolio Director, Network Services

Expertise:

Solution architecture and design
Documentation and testing of enterprise - class network solutions

Brendan Coffey

Master Inventor, Mainframe Services

Expertise:

IT transformation consulting
Server consolidation/virtualization
Cloud/mainframe solutions

Jay Bellissimo

Managing Partner, Cognitive Process Transformation, IBM Services

Expertise:

Reinventing business processes through the use of AI, Blockchain, Big Data and Analytics

Caleb Redelman

Business Development Executive, Open Source

Expertise:

Support for Red Hat environment
IBM Rapid Deploy for Red Hat storage
Remotely-delivered support services

Bridget Karlin

CTO and VP, IBM Technology, Innovation & Automation

Expertise:

IBM Services Platform with Watson
Innovation through automation
Complex goal consulting

Jennifer Arndt

Executive, Multivendor Services Retail

Expertise:

Optimizing existing in-store equipment
Single point of contact for multi-vendor sourced systems

Jason Green

Business Development Executive, Network Services

Expertise:

Network transformation
Hybrid and multicloud strategies
SDN

Zach Whigham

Business Development Executive, SUSE

Expertise:

Linux, Red Hat, SUSE, Ubuntu
Maximized return on Linux investment
Proactive support and maintenance

Shankar Kalyana

IBM Fellow, Hybrid and Multicloud Consulting

Expertise:

Hybrid and multicloud strategies
Custom solutions
Cloud architecture and design

Glenn Finch

GM and Global Leader of Cognitive Business Decision Support, GBS

Expertise:

Transformation through process re-imagination, cognitive and analytics

Frederick Key

Global Offering Manager, Network Services

Expertise:

Network services details
SDN
Network security and hybrid cloud

John Field

Network Architect, Hybrid Cloud

Expertise:

Cloud multivendor solutions
LAN and WAN — wired and wireless
Automation and orchestration

Shobit Joshi

Offering Manager, Network Consulting and Continuous Availability

Expertise:

Assess network readiness for network transformation
Network continuous availability

Cathy Reese

Partner, Advanced Analytics Global Practice Leader at IBM

Expertise:

Digital transformations leveraging enterprise and external data, agile architectures and advanced analytics

Rick Qualman

Vice President Sales, Network Services

Expertise:

Wireline and wireless strategies
IBM solutions for telecommunications
Networking Innovation Centers

Manish Goyal

Global Leader for the Artificial Intelligence (AI) practice in IBM’s Global Business Services

Expertise:

AI solutions to help enterprises transform their businesses

James Martin

Cloud Solution Leader

Expertise:

SAP Managed Services
Traditional hosting services
Migration to cloud

Jason C. Lascola

Senior Certified Architect and Enterprise IT Advisor

Expertise:

Complex data center migration
Analytics and automation
IT architecture

Shweta Srivastava

Offering Manager, Integrated Managed Infrastructure Services

Expertise:

IT service management
Requirements analysis
Integrated managed infrastructure

Ravi Poddar

Director, IBM Multicloud Management Services

Expertise:

Simplified hybrid infrastructure management
Modular, pay-as-you-go services

Maheswaran Surendra

VP and CTO, Cognitive Services Delivery

Expertise:

Automation
IT service management
Cognitive technology

Ray Paskauskas

Executive IT Architect

Expertise:

Automation
Solution architecture
IT-as-a-Service transformation

Manish Modh

Distinguished Engineer, Cloud Brokerage Services

Expertise:

IBM cloud brokerage platform
IT strategy
Managed services

Mehboob Rukadikar

Offering Manager, Cloud Automation Services

Expertise:

Cloud lifecycle management
Intelligent IT analytics
Value and benefit analysis

Andy Hacket

Cloud Engineer, Services for Managed Applications

Expertise:

SAP HANA, SAP on cloud
Enterprise architecture, Managed services
Multicloud enviroment, AWS, Azure, Google GCP

Maria Olivera

Program Manager, IBM Citrix Delivery Center of Competency

Expertise:

Solution planning and implementation
Resolving troubled projects
IT service management

Chris Molloy

Distinguished Engineer, Delivery & Integrated Operations

Expertise:

Infrastructure design
Automated data interpretation
Capacity management

Jamshid Vayghan

Application Development & Management Innovation CTO & VP

Arvind Sogathur

Project Manager, Cloud Migration Factory

Expertise:

Cloud migration solutions
IT infrastructure management

Arun Hampapur

Distinguished Engineer, IBM Services Platform

Expertise:

Brokerage, orchestration, automation
SaaS solutions for digital commerce
Breakthrough, data-driven innovation

Ranjit Nayak

Product Manager, Cloud Services

Expertise:

Cloud cost and asset management
IT governance and financial analytics
SaaS

Dennis Perpetua

Senior IT Architect and Distinguished Engineer

Expertise:

Workplace Support with Watson
Solution architecture
Cognitive computing

Dean Parker

Offering Manager, Cloud Private Storage

Expertise:

Storage-as-a-Service
Cloud Private Storage
Networking infrastructure

Gerry Kluck

Sales Executive, Cloud Services

Expertise:

Business transformation with SaaS
Hybrid and private cloud computing
Operational analytics

Philip Dalzell-Payne

Global Partner

Matt Candy

IBM iX Global Leader

Mark Peterson

Building and Asset Optimization VP

Matthew Schwartz

SAP Practice North America VP & Managing Partner

Scott Berentsen

Global Offering Manager, IBM Brokerage Services

David Wylie

Client Solutions Executive, Technology Support Services

Sean Reilley

VP, Global Technology and Data Strategy Practice Leader

Ahmed Saleh

Global Lead, Incident Response & Proactive Services, IBM X-Force IRIS, IBM Security

Mike Fitzgerald

Cloud Adoption Services, Cloud Consulting Services Global Lead

Billy Seabrook

Partner, Global Chief Creative Officer, IBM iX

Balakrishnan Sreenivasan

IBM Distinguished Engineer, CTO - Client Services, Cloud Application Services

Anyck Turgeon

Cyber Resiliency & Security Evangelist

Vinodraj G Kuppusamy

Distinguished Engineer & CTO, IBM Resiliency Orchestration

Michael Puldy

Director, Business Continuity Management

Expertise:

Resiliency strategy development
Operational improvements to uncover process inefficiencies

James Comfort

General Manager, IBM Systems Services

Carlos Aladro Larraz

Business Development — IBM Digital Sales

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Pat Corcoran is a member of the IBM Resiliency Services leadership team. He is responsible for creating and managing the global strategy and direction for IBM Business Resiliency Services — continuity, disaster recovery, crisis management, high availability and risk mitigation solutions for regional and international clients looking to protect their businesses. He has worked with organizations ranging from Fortune 500 to startup companies. Pat has been a part of IBM’s crisis response efforts for numerous regional crisis events, is a regular conference speaker and is Special Advisor to the Disaster Recovery Journal Editorial Advisory Board and past member on the Advisory Board of Continuity Insights.

Henrik Lieberkind Hansen is a Cognitive Business Consultant for IBM Services in the Nordics. Based in Copenhagen, he supports cognitive client projects across the four Nordic countries. Henrik is a pioneer in the cognitive arena and is considered a trusted advisor in the field of cognitive and artificial intelligence. He’s gained in-depth industry expertise through his work with many Nordic clients. Henrik is an ambassador for cognitive solutions.

Seung Hyun worked for Samsung SDS, the largest IT company in Korea, for 13 years before joining IBM. He has extensive experience in cloud solution architecture design/implementation, cloud transformation and cloud product planning.

Nilesh Lad works closely with clients to build a tailored workplace support strategy that uses automation and advanced analytics supported by cognitive technologies and is aligned to client digital and cloud strategies. He has designed ICT infrastructure that integrates various sub-systems such as security and safety, transportation, energy and water metering and others. Nilesh has an in-depth understanding of multiple industry verticals including BFSI [Channels – ATM & POS], Telecom and Government.

Carol Zichi leads development of mobility and workplace offerings to enable the digital workplace. She developed IBM’s first generation of services for managed mobility services involving cross–mobile device technologies and device platforms including BYOD.

Ann Corrao is a Distinguished Engineering and CTO for Cloud Managed Services which delivers Managed SAP on the Cloud. Her specialties are storage and developing cloud services. A skilled architect in storage management and high availability designs, Ann sets the technical strategy and drives innovations in the market. She was chief storage architect for the Cloud Innovation Lab which is redesigning storage services for IBM cloud. She has 18 patents issued and another 8 that are in progress.

Furquan Patel is based in Mumbai and has 20 years industry experience. In his 13-year tenure at IBM, he has performed various roles in infrastructure services delivery, technical solution infrastructure support and business management multi-vendor support.

Benedikt Ernst, Senior IT Management Consultant for IBM Business Resiliency, combines architectural and consulting expertise to build state-of-the-art, end-to-end resiliency solutions for clients in the areas of business continuity, IT service continuity and disaster recovery management. He has contributed to various client projects and has experience in many different industries and business sectors. Additionally, Benedikt is a certified IT Service Continuity Manager and certified in the implementation of a Business Continuity Management system according to ISO/IEC 27301.

Mijee Walker has helped companies around the world determine how they can best achieve their availability and continuity goals — from both business and technology perspectives. She has led the assessment, development, and implementation of resiliency programs for businesses on six continents. She is currently responsible for the IBM Resiliency Services business in Asia Pacific.

Dr. Christian Eggenberger-Wang is an executive consultant and technical lead for Technology Support Services. A Master Inventor and a member of the IBM Academy of Technology, he has broad knowledge across industries, wide experience driving industry-leading initiatives and deep experience in business case development.

Dominique Rossi-Chevrel is an IBM Distinguished Engineer. She builds IT solutions using leading-edge technologies as part of an innovative and agile collaboration with IBM clients. Her areas of focus are automation, analytics and cognitive solutions.

Daniel Witteveen is Vice President, IBM IT Support Services. He leads the global strategy and portfolio teams and is passionate about harnessing advanced technologies to simplify and reinvent IT support management. He works to define business and IT requirements, develop solutions and participates in their implementation so that clients simplify their IT support management and dramatically expand and extend new value to their businesses.

Itzhak Bambagi, Director of Network Services for Europe, works to ensure IBM network services support the rapidly-changing needs of networks in hybrid IT environments. He is often redefining the function and needs of new network architectures and delivery models. He joined IBM in 2002 after holding several senior management positions in major IT services companies. He has in-depth experience of technical solutions in the FSS, telecommunications, utilities, distribution and industrial industries.

Graham Wright is Vice President, Global Procurement. In this role, Graham is responsible for Global Go to Market of IBM Procurement Services as well as IBM Procurement across Europe, Middle East and Africa. Previously Graham has been the Director for global sourcing for Labour Services, Technology Products, Services and Maintenance, Logistics, Travel, Marketing and Communications, and Facilities management. Graham started his IBM career in production procurement and materials management.

Chandru Kavichandran is a business leader with 23 years' experience in Infrastructure Services, with depth in Networking. He is adept in conceptualizing, planning, implementing and monitoring strategic initiatives that generate top-line growth and bottom-line improvement. He leads a high-performance team focused on the growing needs of networks for agility, security and scalability in multi-vendor, multi-technology environments.

John Hollingsworth is an IBM Distinguished Engineer, expert in the areas of network design and security. He is an infrastructure architect and a network design specialist, concentrating on the design of infrastructures including servers, storage, workstations, middleware, non-application software, networks, and the physical facilities that support the applications and business processes required by clients.

Conal Hickey bio is not available at this time.

Paul Martin is Head of Consulting for Technology Services in the UK and Ireland. His teams consult on topics such as IT strategy and optimization, hybrid cloud, service management, migration, network optimization, workplace strategy and IT resiliency. Paul previously headed up the IBM Systems Services organization, providing managed server and storage services to enterprise clients, and was Head of Sales for both the financial services sector and IBM Security. Earlier in his 30-year career in IT, Paul was a Global Account Manager and worked in corporate strategy. He was originally a technical specialist working with the IBM zSeries TPF operating system. Throughout his career, Paul has tried to enable positive change in organizations through the appropriate and considered use of IT.

Mohammed Farooq is general manager of IBM Brokerage Services. Mohammed operationalized the first on-demand hybrid IT operations platform with a service store for consumption — creating new IT industry business and economic models that are primarily driven by consumption economics and industrialized multi-sourced IT supply chains. Prior to IBM, Mohammed was Chairman and CEO of Gravitant, a leading cloud services broker software company. And prior to Gravitant, he was CTO for the State of Texas (2004-2010) where he consolidated 30+ state data centers and an 1,800 application portfolio into an enterprise shared services operating model.

Gordon Millar joined the business continuity industry in 1995 as an analyst for Bankers Trust, for which his background in IT operations and project management provided a sound foundation. He went on to work in a business continuity consulting role for Standard Life before joining IBM in 2001, where he is now the Worldwide Global Partner specializing in resiliency for the financial sector and has provided consulting services to some of the world's largest banks and other financial institutions. Gordon's work spans IT strategy and architecture, operational risk, and data center strategy, migration, consolidation and audits.

David Martinez Diaz is a subject matter expert in Technology Support Services for data centers. He works with clients to reduce cost and to deliver a superior, risk free, technical support transformation. With more than 30 years in support operations, David has wide experience in service and project management, solution design and consultative selling. What makes David a strong contributor is his passion for innovation, creative thinking and problem solving. Outside work, David coaches a female football team.

Jason Meaden's thirty years' experience in the technology industry spans multiple leadership roles — people, project, program management, sales, and business units. He has created and executed business strategies for multiple business lines and has proven skills in assessing market conditions and translating them into growth. Jason has been integral in identifying acquisitions, establishing new business units and taking new offerings to market.

Sandeep Parande is solution leader for IBM Resiliency Services. He works with clients and designs solutions that address the client's industry and business needs and deliver client value. A solution representative and brand specialist, Sandeep excels at identifying and prioritizing opportunities, focusing on innovation and business demands and then working with clients to develop solution strategies.

Dinesh Sharma uses problem-solving, issue-based and hypothesis-based methodologies to provide recommendations and solutions to increase client business value and improve IT service delivery quality. He works to define business and IT requirements, develop the solutions and then he participates in solution implementation.

Tariq Ahmad drives the strategy, offering management and marketing enablement for the Business Resiliency business in India and South Asia. He has more than 15 years consulting experience that spans security, business continuity, cyber resiliency and resiliency orchestration.

Seung Il O is an accomplished multi-vendor support solution designer with 12 years hands-on experience in support sales and delivery. He works with clients as a consultant and solution developer to simplify IT support management by streamlining multiple OEM and vendor contracts to a single vendor. He also has 25 years experience with IT support for IBM hardware and software.

Alex Wong is a Mobility Services Solution Architect — he designs and plans mobility solutions that best fits clients' requirements and environments. He brings in-depth knowledge of leading-edge technologies and IBM standard and custom solutions to the development and consistent delivery of high quality-solutions which meet client business and technical requirements.

David Subia is responsible for directing and managing the Multivendor Technical Support Services business. His key focus is building a multivendor strategy that align to client needs WW— solutions that reduce IT support complexity, optimize operational efficiency and reduce cost of support.

For over 20 years, Tom has led global finance transformation and strategy projects with many of the world's leading organizations, lectured and published on Finance Function Transformation. His approach to serving clients is grounded by practical experience as a finance executive and advisor across the commercial, financial services and not-for-profit sectors- guided by an understanding of the complex interdependencies among people, organizational culture, enabling technologies and business requirements.

Martin Chang works with clients to transform traditional networks into Software Defined Networking (SDN) and Network as a Service (NaaS) models. He takes a lifecycle approach that spans strategy, assessment, planning, design, implementation and management, and works with clients to select the right services for their business needs — from network connectivity consulting and integration to managed network services and software-defined networking.

Gregg Smith specializes in enterprise mobility strategy consulting. He is a mobility and workplace solutions architect with experience in enterprise integration of smartphones and their corresponding wireless middleware platforms, including iOS, Android, BlackBerry, Windows Phone, MDM, MobileIron, Airwatch, BES, Good, IBM Endpoint Manager and Worklight.

Michael Ødegaard Larsen is a subject matter expert for mobile and enterprise workplace solutions, helping clients accelerate their workplace transformation and deliver a superior, cost-competitive user experience. He works to leverage innovation, automation, analytics and cognitive computing solutions (IBM Watson technology) to cover all aspects of workplace support and device management.

Monique Ouellette works with IBM teams and IBM Business Partners all over the world to develop and refine mobile solutions focused by industry. She has extensive retail experience and works closely with IBM’s largest retail clients. She brings expertise in IBM’s cognitive, analytics and automation capabilities to help clients transform to a “Choice” workplace environment.

Rohit Bhasin has over 18 years in the IT industry and is an experienced IT Services leader and executive. Building on a career that started with software development with IBM UK, he has progressed from technical field to management and leadership across multiple geographies including West Africa, Middle East and Asia Pacific. He is skilled in sales management, IT strategy, business transformation, business resiliency, management and Technology Support Services.

Peter Wiggers has a Master’s degree in Business Information Management and is certified in the Governance of Enterprise IT from ISACA (CGEIT) and the SIAM Foundational Body of Knowledge. He has authored and co-authored a number of technical books in his 20 years of experience as an IT strategy consultant. Since 2008, Peter has been a subject matter expert for IBM in Europe, focusing on outsourcing governance, partnerships and service integration. His IBM engagements include ABN AMRO, ABB, BBVA, Belfius, ING, RABO, Michelin, Lufthansa and Sandvik.

Domenic Ciccone has spent most of his career concentrated in the financial services industry, with a specific focus on ATM and retail banking. He joined IBM six years ago in the self-service banking unit in Canada. While there, he led bank consulting engagements in Europe on ATM operations. For two years prior to assuming his current role, he was the Global Offering Manager for ATM and Branch Support.

Brian O’Connell is an IBM Distinguished Engineer and Master Inventor, focusing on driving automation in networking. He is a member of the IBM Academy of Technology and a Franz Edelman laureate, and he has more than 375 issued US patents.

Ramesh Pathak has over 20 years technical leadership experience in global delivery and service outsourcing and support. He is knowledgeable in Telecom, Manufacturing, IT Infrastructure and Finance industry solutions. Currently working as Technical Integration Leader and Infrastructure Architect Service Line Owner (ISLO) for data management, his role spans architecting, designing, developing, implementing and supporting solutions in distributed technologies. He is Associate Director, Senior Technical Staff Member, and a member of IBM's top technology leadership group.

Ulrich Siesenop works with local market teams to translate market realities into Network service strategy and design requirements. Ulrich also drives the technology and partner strategies for IBM Network Services in Europe.

Chetan Sharan is the Global Offering Manager for IBM MultiNetwork WAN Services (MWS), a key as-a-service SD-WAN offering. He has 20 years’ experience performing roles in pre-sales, solution engineering, design and managed services.

Kaustubh Vazalwar is the IBM Business Resiliency Services Leader for Australia and New Zealand. He and his team help organisations enhance their cyber resilience by understanding the root causes of breaches and disruptions and developing strategic plans for improving data security, governance, and risk mitigation. Kaustubh is a seasoned and certified resiliency professional with experience in both the strategic and technological aspects of business. He has worked with clients across the globe and in various industry verticals including banking, energy and utilities, manufacturing, travel and insurance, IT and ITES. Kaustubh is passionate about developing intellectual property material and has published multiple whitepapers and journal articles in the domain. He was recognised as the Continuity and Resilience Consultant in the BCI India awards in 2015.

Michael Weller is a leader in transition and transformation programs for financial, distribution, healthcare, and manufacturing institutions. He has extensive experience directing business process re-engineering, enterprise resource planning implementations, and data center cloud migrations supporting strategic outsourcing programs.

Cameron Art has global responsibility for driving innovation into IBM’s strategic clients, transforming their enterprise systems into cloud and SaaS models from next-generation enterprise cloud platforms. He works with industry-leading business partners like SAP, Oracle, Microsoft and Workday, and also creates ecosystems around and with those business partners to deliver value for IBM’s clients.

Simon Gale is an Associate Partner and CTO for IBM Mobility and Workplace Services in the UK and Ireland. He’s seen technologies come and go in his almost 20 years working in end-user computing but has always held to the belief that the essential goal is ensuring the business, its employees and its customers have access to useful data how, when and where it can do the most good. When he’s not working, you’re likely to find Simon cooking and sharing good food and wine.

Dr. Stefan Pappe is an IBM Fellow — the highest technical rank in IBM. A hybrid cloud expert, he is chief architect and VP of the IBM Services Platform with Watson, leading a global team of IBM Distinguished Engineers focused on enterprise IT, client innovation with hybrid cloud and the IBM Services Platform with Watson. Stefan's work spans research, software and the services business, and ranges from infrastructure to application domains. He holds a Masters in Economics from the University of Karlsruhe, Germany and a Ph.D. in Computer Science from the University of Kaiserslautern, Germany.

Martin runs IBM's Lead-to-Cash Cognitive Process Services globally. Over the past decade, he's focused on driving innovative business transformation in telecommunications and media organisations globally. Digital disruption is redefining most every industry. IBM has a proven and growing ability to deploy robotics, process automation and cognitive technologies to deliver material business improvements. Martin has a strong technical and business background in media and telecom: Ericsson Media Services, IBM consulting media practice in Europe, CTO in a Goldman Sachs-owned private equity firm, VP Bertelsmann's electronic commerce platforms, director of Sony's royalty systems - his experiences are global and digital.

Matthew Johnson is an IT architect, working with clients across the globe to transform their user computing environments into superior, personalized, digital workplaces. He is the chief architect for mobile virtualization services, developing solutions and assisting in crit sits and account health checks as a subject matter expert.

Felicity March has spent her life immersed in technology and is passionate about helping companies build resilience right into the core of their strategy and architecture. In her 25+ years working with technology giants, she has advised companies, governments and standards bodies on emerging IT trends and helped ensure integrity and sustainability are incorporated in the heart of their IT.

Harie Ram Shashidhar is a global offering manager and architect with IBM Digital Workplace Services. He has spent his entire career focusing on the end-user computing industry and has extensive experience launching end-user modern workplace solutions that meet market needs.

Madhavan Rajendran works with clients to define IT visions at the enterprise level and implement cost-effective and scalable IT solutions to support business objectives and growth. He maintains the highest level of technical and market knowledge and develops proofs of concept in collaboration with OEMs. Madhavan also has extensive experience in business continuity planning and disaster recovery planning, exercise and execution (Certified – BCI); management of IT datacenter operations with effective ITIL process-related discipline (Incident Management, Problem Management, Service Level Management, Change Management, Capacity Management / IT Service Continuity Management, Certified ITIL –F V3); and has established, deployed and consolidated IT / business operations across the US, Europe and Asia. .

Tony Menezes is General Manager of IBM Cognitive Process Services and works with clients around the globe and across a broad set of industries to reimagine and transform their enterprise processes and operations, leveraging disruptive technologies such as Analytics, Artificial Intelligence, Automation, Blockchain, and Enterprise Cloud platforms. Tony brings his global experiences leading Cognitive Solutions, Consulting Services, Business Process & IT outsourcing and Industry Solutions to his senior leadership role.

Chetan Joshi is a strategic thinker with over 20 years’ sales experience in the ICT & Telecom industry. He leads the network sales focus at IBM Australia, ensuring clients make the right choices when it comes to architecting, designing and building application-driven, cognitive hybrid global cloud networks for their businesses, customers and partners. He brings intellect, vision and strategy and has been recognized for his success helping clients journey to profitable success.

Tom Morton's expertise is in cognitive initiatives, advanced ticket analytics and user analytics. He focuses on defining successful, tailored workplace support services, strategies and solutions. Tom believes the most successful workplace support solutions need to be based on data analysis, cultural change, user experience (and adoption) and continual improvement of the service. He advises clients on optimal initiatives for improving cost efficiencies and the quality of user support, and defines roadmaps that enable clients at any level of maturity to accelerate their workplace support transformation.

Cyrus Niltchian is offering manager for IBM Resiliency Orchestration. Cyrus calls on his highly technical knowledge to tackle problems proactively and follow them through to their resolution. He has worked in the IBM Research and Development Lab in Boeblingen, as software architect for IBM Tivoli Storage Manager and IBM Content Manager, and in sales and technical enablement to support the IBM Tivoli Storage Manager for Applications and Databases product portfolio. He is a certified IBM Design Thinking Practitioner and speaks English, French and German.

Charlie Arteaga is an IBM Distinguished Engineer and leader of Network Services for Telecom Service providers. Charlie has an M.S. Degree in Information Technology and is certified as an Open Group Distinguished Network Architect. With over 35 years of experience in designing and deploying data communication network solutions, Charlie has helped many customers develop complex data network solutions for service providers, smarter cities, banking, smart grid and smart metering applications among others. In his current role, Charlie leads the infrastructure solutions and offerings globally for communication service providers.

Hasan A. Hashmi has extensive knowledge in software defined resiliency, IT business continuity, disaster recovery, workload and performance management, and infrastructure integration and implementation. He designs private cloud, Backup as a Service (BaaS), Disaster Recovery as a Service (DRaaS), collocation and managed services solutions in the Pakistan region.

Dominik Bredel combines his architectural and consulting expertise to build state-of-the-art, end-to-end resiliency solutions for clients in the areas of business continuity, IT service continuity and disaster recovery. He has contributed to various client projects and has experience in many different industries and business sectors. Dominik is a certified IT Service Continuity Manager and the primary contact for the holistic cyber resiliency approach in the DACH market.

Elliot Ebeid helps clients reduce cost and deliver a superior, risk-free, technical support transformation. Whether proactive, reactive, on-site or remote IT support, he contributes a deep understanding of business alignment and technology utilization so clients meet their business objectives and timelines.

Pedro Soares has 25 years of experience working in IT. He started as a Systems Engineer for operating systems (OS/2), and has since worked in network-oriented, IT systems management and security roles. For the last ten years, he has been focused on cloud and enterprise architecture. As an Executive Architect for IBM Services, Pedro specializes in hybrid cloud and enterprise IT as a Service solutions.

Arvind Viswanathan, Cloud Migration and Modernization Distinguished Engineer and CTO, is a pragmatic technical executive with broad IT services experience that spans software development and infrastructure management. He works with clients to innovate and implement their IT transformations and has extensive experience developing and architecting solutions for the travel/transportation and education industries. He is currently IBM's Chief Architect for a major international airline that has outsourced application development and system operations to IBM.

Eugene Young is the Global Leader for Augmented Reality in IBM Technology Support Services. He has spent nearly 20 years in product development, strategy, new ventures and emerging technology management at IBM Research, Nokia Research, Nokia Finland/USA and Verizon Wireless. In his current role, he focuses on furthering the use of augmented reality tools to enhance an IBM technician's ability to perform remote problem resolution in a faster and more accurate manner.

Christoph Lipke is the Network Services Sales Leader for Europe. He has extensive experience in different industries and business sectors and works with clients to understand how IBM Network Services —and the breadth of IBM as a whole — can help solution their business needs.

Jens Rathgeber is an industrial engineer, IT architect and consultant in the IT services business. He is a member of the IBM Academy of Technology, with experience in banking, insurance and telecommunications. He has a strong background in IT operations and maintenance models.

As the Managing Partner for Talent & Transformation at IBM, Amy is responsible for bringing innovative talent software and services to IBM clients to help with the transformation of HR and business. IBM is uniquely able to bring it's own HR transformation journey combined with AI technology advancements to clients. Amy provides this leadership leveraging her own Human Resources experience leading HR in IBMs 125,000 strong consulting business, while being an innovation engine of AI during the journey.

Dr. Michelle Weston has led sales, offering management, development and strategy organizations across multiple divisions in IBM. As director and offering portfolio leader for Business Resiliency services, she provides detailed direction and management for the technical and marketing tasks required to launch business continuity services such as cyber resiliency and data protection. She is experienced in setting technical strategy across hardware, software and services and is a Senior Technical Staff Member and IBM inventor with 36 US patents.

Juli Trexler is the Global Executive and Director for IBM Support as a Service and leads IBM’s go-to-market strategy, offering portfolio, and P&L for this growing business line as well as managing large global client accounts. Juli has been with IBM for 20 years and has spent most of her career in global executive and leadership roles. Her experience spans services consulting, business transformation, and new product development to global supply chain, engineering, and operations management. She has a bachelor’s degree in Industrial Engineering from North Carolina State University, is a Certified Project Management Professional, and a Certified Lean Six Sigma Black Belt. At the core, Juli Trexler is a dynamic leader who prides herself in leading with integrity and results-driven innovation.

Kitty Smith is an OpenGroup Distinguished Certified Architect and IBM Thought Leader with extensive experience providing technical leadership on large, complex, business critical projects. She is an analytical problem-solver, eager to improve systems and processes through innovative ideas.

Jorge Gonzalez Moreno has extensive experience in consulting, sales and marketing with clients in Asia Pacific, Europe and the US. He focuses on helping enterprises incorporate cloud, AI and data analytics technology platforms in order to develop new business models. A sample of his projects includes optimizing systems of records such as SAP, enabling the monetization of data, and modeling cloud into outsourcing contracts.

Jan van Dommelen is a Business Development Executive for IBM IT Support Services. He has a deep understanding of the business alignment and technology utilization needed to meet corporate objectives and timelines. His background includes experience as a management consultant and as an executive program manager in the financial, public and industrial sectors.

Ingo Janßen has more than 20 years experience consulting and managing complex services engagements. He focuses on matching every client's specific transformation agenda with the latest technology and service innovations. Then advises clients on how new service approaches can help them transform into an IT-as-a-Service company by strengthening their critical capabilities to broker, provide, manage, orchestrate, automate and operate IT services from multiple service providers.

Sebastian Taylor is responsible for driving efforts globally for the development of IBM Business Partner and IBM Mobility Services joint mobility solutions. He manages the IBM and Citrix alliance in Europe, driving sales and marketing programs and initiatives to meet client needs and expectations.

Mark Hare is the Network Services Sales Leader for the Middle East and Africa. He originally joined IBM as an engineer from Sony and has worked in product engineering, manufacturing, research and development, site engineering, quality assurance, and contract delivery before moving into his current regional sales leader role.

Geoff O'Callaghan a life long learner. He has written operating system code for mainframes and software distribution systems and architected and built private and hybrid clouds. He partners with clients to design and develop IT solutions that provide the business outcomes important to them. Geoff enjoys technical challenges and understands the 'art of the possible' and how to get things done.

Debra Aliberti is a Senior Executive Client Architect for IBM workplace modernization services. She has seen technologies come and go in her 30+ years working in unified communications and mobility technologies and has always held to the belief that the essential goals are ensuring the business, its employees and its customers have access to the devices, data, and flexibility that suits them best. Debra works with clients around the world, making sure they have the right roadmap and technologies for their move to modern workplaces.

Anand Surada provides the detailed direction on key technical and marketing tasks for the IBM Brokerage Services portfolio. He builds the sales strategy and provides the IBM solution and delivery teams with the work breakdown structures, intellectual capital and staffing plans required to size, scope and price the offering prior to the signing of a contract.

Sanjeev Gupta is responsible for the management and development of the IBM Site Facilities and Datacenter offering portfolio. His experience spans managed operations, managed disaster recovery services and business alliance management. Currently he is focused on artificial intelligence and machine learning-based advanced analytics to optimize data center operations.

Amit Rai focuses on IBM Workplace Support Services with Watson, reinventing the traditional service desk with cognitive and artificial intelligence to enhance user experience and productivity. Previously, he was the head of delivery and engineering with British Telecom Plc. He brings rich experience in delivery management and program and product management. Amit holds both an MBA specializing in digital business transformation and strategies and a Bachelor of Engineering degree.

Jeremy Lowe helps clients achieve their goals and eliminate pain-points through the use of IT. He is an infrastructure services representative, concentrating on the Industrial sector. His experience spans networking, systems, mobility, security and resiliency services with a focus on consultancy, deployment, management, and monitoring.

Angel Martínez Navarro is an IBM Distinguished Engineer and practicing IT architect. With a 25+ years career in IT, he has experience in data and application architecture, software engineering and applications and infrastructures outsourcing, with a focus on the banking industry. He is currently part of the European IT Transformation Advisors team, where he supports large transformational programs such as migrations to hybrid IT models and the application of automation and cognitive technologies to IT delivery.

Derek Catlin is a Cloud Brokerage specialist in the Cloud Brokerage Center of Competency where he ushers in the next generation of IT service delivery. A certified Cloud Advisor, he delivers cloud-enabled IT and business solutions for the enterprise client. Derek has a thorough understanding of how to apply best practices to help clients solve business and technology problems. His areas of expertise include e-Business solutions design, ERP, I/T architecture and governance, Cloud, Smarter Commerce, Analytics, and IT Strategy.

Seasoned Finance Executive, now leading cognitive transformation for our BPO clients at IBM. Olympian. Applying my 20+ years of experience from transforming the IBM Finance organization, and the past 6 years as leader for our global BPO delivery team to create the relevant digital roadmap for our BPO clients. I am a disciplined and results oriented leader leveraging my learnings from an athletic career which includes an 8th position at the 1988 Olympic Games in Seoul, Korea.

Dr. Vugranam Sreedhar recently joined IBM Services from the IBM TJ Watson Research Center. He leads all aspects of blockchain solutions for Technical Support Services. His expertise spans compilers, programming technology, security, compliance, service delivery and blockchain. He is an ACM (Association of Computing Machinery) Distinguished Scientist and also a member of IBM Academy of Technology. He holds a Ph.D. with Dean's Honor from McGill University.

Rahul Pathak develops services and platforms for enterprise mobility, digital workplace and blockchain, leveraging cognitive capabilities, analytics, automation and cloud services. In his current role, he is responsible for developing the Internet of Things (IoT) Device Lifecycle Services suite of offerings. He is passionate about delivering technology solutions that solve client problems and about developing and defining solution elements, functionality and ecosystem requirements based on client needs and priorities.

Larry Joiner, CPDS, Masters of Information Systems Management, has experience in strategic planning for digital workplace transformation, as well as device management and end user applications, collaboration, and network infrastructure.

Prakhar Srivastava works with clients to identify and prioritize business requirements and, focusing on innovation and on-demand business, to develop solution strategies that leverage the breadth of IBM, business partners and influencers as appropriate. Prakhar addresses the needs of clients and consistently delivers outstanding business outcomes.

Nigel Pink is responsible for IBM Network Services’ strategic business development and consulting services in Europe, where he works with major enterprises and service providers. He creates transformational roadmaps for clients to gain tangible business outcomes from hybrid cloud networking and underpinning technologies such as orchestration, automation, software-defined infrastructure (SDI), and network functions virtualization (NFV).

Allen Downs, Global Vice President of IBM Resiliency Services, works with clients to address the rapidly changing demands of today’s business environment and the need for comprehensive business resiliency solutions. He focuses on the business resiliency needs of clients across the seven layers of the enterprise — facilities, compute infrastructure, data, applications, organization skills and process — as he leads the IBM sales and consulting organizations in building solutions that align with the strategy and vision of the clients they work with. Allen has worked with clients around the world in industries such as manufacturing, banking and finance, and distribution.

Tina Marron-Partridge leads a forward-thinking team of 4,000 global practitioners focused on solutions and services that enable leading enterprises to combine applied neuroscience, business process, technology solutions and cognitive capabilities to create the optimal culture for employee engagement, talent development and business performance.

Darren McGrath has diverse experience across products, services and solutions. He has worked for over 20 years with clients, evolving their digital business models with cloud, AI and mobile solutions. His combines expertise in strategy, competitive analysis and virtualization with strong technical skills.

Scott Kennedy leads IBM's Site and Facility Services sales worldwide. With expertise gained in building more than 30 million square feet of raised floor data centers for organizations world wide, IBM is a leading provider of data center design, construction, relocation and optimization services. Scott has more than 20 years IT industry experience. Scott joined Softek after 15 years at Amdahl Corporation, where he served in senior-level technical positions and was instrumental in the market launch of Softek TDMF, the industry's gold standard data migration software. IBM acquired Softek in March, 2007.

Su Man Kim employs his product, technology, industry and services skills to understand client business needs and challenges and then identify the solutions that meet business objectives, timeframes and costs.

Robert Erickson oversees IBM's Hybrid Cloud Services and Management product portfolio strategy and technical roadmap. He defines and directs the offerings organization, working collaboratively with development leaders, product architects, product designers, and key clients to deliver offering releases that reflect business objectives.

Mariusz Konieczny has extensive international experience working with clients on high-pressure, time-sensitive projects. His professional path started in the engineering field, and progressed from project management and solution architecture to business development, where he applies his strong understanding of business alignment and technology utilization to meet customer needs and requirements.

Jitendra Nandwani manages the solution teams responsible for building innovative technology solutions for clients with networking and resiliency. He is responsible for building IBM Network Innovation Centers across the globe and has experience with growth markets and start-ups. Jitendra also brings in industry relationships with technology leaders to the IBM strategic partner ecosystem.

Julien Lavayssiere manages the Managed Cloud Services content and roadmap for Europe, with a specific focus on hybrid cloud and cognitive automation. Julien has previously held several management positions in the areas of architecture and project management. His expertise spans solid technical knowledge and strong delivery experience and he has worked with major clients.

Shahira Brennan helps clients maintain continuous business operations and improve overall resiliency. She employs technical innovation to address business challenges, helping clients improve performance against their key metrics.

Valerio Mattaliano focuses on IT Support Services for the retail business, guiding clients through technological shifts and delivering solutions such as a frictionless payment process to help achieve customer experience objectives.

Camilla Sharpe is the Global Business Manager for IBM's Software Support business line focusing on multivendor products. In this role she concentrates on expanding strategic alliances to aggressively grow the software support portfolio and bring exciting new offerings to market. She is passionate about constructing creative and exceptional support solutions, especially in the realm of Open Source Software. Since joining IBM in 2005, Camilla has held a range of leadership positions across several business units and functions including finance, operations and sales. She has an Honours BComm and MBA from the University of Windsor.

Ulf-Carsten has 20 years experience in IT business, in particular network solutions and services. Today, he is responsible for leading our “Global nextGen Network offerings & global core platforms” team. He focuses for the development, design, architecture and deployment of the technical solutions for our global core peering platform, SD-WAN network overlays and secured cloud access solutions. Additionally, his extensive networking experience also spans on business transformation, IT strategy and project services and like to share his experience by consulting our clients.

Shailabh Nagar is a hands-on technical expert who oversees a wide range of initiatives that require outstanding and sustained technical achievement, innovation and leadership. With a Ph.D. in computer science from Penn State University, he helps clients implement complex solutions and consults with management on technical and business implementation strategies.

Eriel Yu is a Resiliency Services sales and client support specialist. She uses her product, technology, industry and services skills to identify problems which may be related to product installation, update, configuration, operations or performance. She advises on potential resolutions and their implementation.

Jim Khamis is a technology services professional with over 20 years experience in a range of senior leadership and specialist positions. He is currently responsible for defining strategies and solutions for workplace, mobility, cloud and network technologies. He is also leader for sports and entertainment technologies and regarded as a subject matter expert in next generation sporting stadiums, sports analytics and technologies that enhance player and team performance.

Nick Clayton is a highly skilled technical leader with a focus on enterprise storage solutions. He has extensive experience with all aspects of the storage industry — from pre-sales, consultancy and implementation to post-sales and product architecture and development.

Highly skilled, senior IT professional and technical leader in Cloud Computing. Matt is a Certified IT Architect and Senior Technical Staff Member with IBM. He is a proven technologist who can combine strategic vision with practical execution to solve real problems. With extensive background in IT Operations, Matt has fulfilled a number of key roles in IBM starting from the early days of eBusiness Hosting through to today's Cloud Computing offerings.

Niki McKenna is an offering development executive, defining the strategy for the Next Generation Service Desk. In this role, Niki leads the development of the Workplace Support Services portfolio that uses innovative automation, analytics and cognitive computing solutions (IBM Watson technology) to help clients accelerate their workplace transformation and deliver a superior, cost competitive user experience.

Joe Robinson is an IBM Distinguished Engineer, expert in the areas of network design and security. He is an infrastructure architect and a network design specialist, concentrating on the design of network infrastructures for data center, Software Defined (SD) WAN, campus, and cloud. Currently, he is leading SDN offering development.

Dr. Ilyas Iyoob is an innovative analytics executive with over ten years’ experience in predictive analytics, IT capacity planning, health-IT, supply chain and logistics cloud computing, cloud IT supply chain optimization, Cloud Brokerage Services management and cloud readiness assessment. He is an adjunct professor at the University of Texas at Austin.

Emilio Griman specialty is driving alignment of technology investment to business strategy. As Director of the Center of Competency for IBM Resiliency Services — including Backup as a Service, DR as a Service, and Cloud Resiliency Orchestration — he leads a global team of pre-sales and solution experts who are skilled in working with clients to identify and provide technical scoping of business continuity solutions.

Vishal Joshi leads the design, build and delivery of Workplace Support Services — IBM services that use AI, machine learning, analytics, robotics and automation leveraging Watson Cognitive Chat to deliver a personalized, omnichannel self-service experience for end users. Prior to IBM, Vishal was with VMware, responsible for setting up and managing the pricing strategy driving the partner license and subscription business. He holds a B.S. degree in Computer Science from Rowan University, New Jersey, and an M.S. Degree in Electrical Engineering from the University of New Haven, Connecticut.

Saif Rivers is a consulting, management, and sales executive focused on the intersection of business operations and emerging technologies. He brings 15 years of high-impact consulting experience across multiple operational domains like supply chain. Saif has a track record of working with world-class enterprises in both developed and developing nations.

Tracey Kirkland, Hybrid Cloud Services Sales Leader, is an expert in IT services, software and hardware sales. She assists clients with Cloud Managed Services, RFP response, contract negotiation, and procurement.

Kevin Wahlmeier has held various global operational, financial, support and management positions at IBM — including two years on an international assignment in Dublin, Ireland where he helped establish and manage a European and U.S. technical support center. He created and currently leads the information and analytics strategy, and works directly with IBM Research to drive key analytics initiatives, including creating the business architecture for the IBM Watson technology that is used in IBM technical support centers around the world to assist agents in delivering world-class customer support.

Kendra Gullette is a CRM professional with a strong background in creating solutions for various industries and geographies. Her focus is always on the client and how to create the best solution. In her current role, she helps set the strategy and direction for the Technical Support Services business line. Additionally, she manages training, special events, knowledge repositories, RFP response repositories, best practices, solution standards and sales material development.

Craig Campbell is responsible for IBM's end-to-end strategy and business results in the areas of Hybrid Cloud, Networking Services, Digital Workplace Services, Cyber Resiliency, Security Services and Cloud Managed Services. A highly regarded ICT professional with more than twenty years experience in technical, consulting, sales, business management and executive leadership roles, he has a proven track record of building new businesses and successfully delivering results in a rapid time-frame. Craig’s primary objective is to apply his creative talent and business acumen to address the needs of clients and consistently deliver outstanding business outcomes.

Laurence Guihard-Joly is General Manager for IBM Cloud Migration Services. She is skilled in sales and delivery, cloud, IT strategy, professional and outsourcing services, data center and networks, as well as transformation and team management. An executive sponsor and lead for Mindfullness@IBM, Laurence builds IBM employee empowerment and community.

Jonathan has worked in Asia, North America and Europe helping the world's largest organizations achieve high performance through convergent technologies, specializing in operating models and supply chain. He is an advisor, thought leader and diversity champion

Henry Ciprano is a Senior Global Alliance Executive for VMware with IBM Digital Workplace Services. He holds a dual-degree MBA and MSIT, Project Management Professional (PMP) Certification and ITIL v3.0 Certification. Business focused and technology savvy, Henry is a highly motivated leader with proven strategic decision making abilities and a history of success.

Steve Currie is an IBM Distinguished Engineer. A member of the Technology Innovation and Automation team, Steve leads in the qualification and adoption of software defined networking (SDN) technologies with clients. He uses the latest IT services and solutions to solve clients issues.

Vinay A Sasidhara is experienced in technology sales, enterprise account management and partner management. Always client-centric and with the support of IBM global industry specialists, analysts and system integrators, he focuses on client business growth and delivery.

Ron Martin has extensive experience creating solutions in complex environments across all industries. His areas of expertise include networking solution development with cloud-based technologies, including storage, data replication, compute and networking, delivering resiliency, scalability and economic feasibility.

Elli Hurst is Vice President and Global Automation Leader, collaborating with IBM clients throughout the world to help improve their process flow, optimize procedures and streamline their businesses. With her expertise in strategy, process engineering and application management services, she guides the implementation of robotic process automation combined with cognitive solutions to improve organizations in multiple industries.

As an IBM Distinguished Engineer and Resiliency CTO, BJ is responsible for developing and deploying storage automation to clients worldwide. He defines standards and reference architectures for storage management ITIL processes and tools, including asset, availability, capacity and performance management, and integrates them into change and incident management processes. He helps enhance the tools used by storage administrators and automates common processes and operations to improve efficiencies and the quality of those services. In critical client situations where broad storage experience is required, BJ is often called in to identify and resolve issues.

Sangita is a seasoned professional and accomplished executive with 23 years of experience. In her current role as General Manager for IBM Global Cloud Consulting Services, she is responsible for helping clients accelerate their adoption of cloud and cloud technologies. Sangita began her distinguished career holding diverse leadership roles at Wipro. Prior to joining IBM, she was the Executive Vice President for Healthcare and Life Sciences at Infosys.

Steve Marinakis takes a holistic, intelligence gathering, solutions-based approach when working to address the needs of clients and in order to deliver outstanding outcomes. He has a track record of helping organisations design, build, migrate, manage, and optimise their IT infrastructures to improve agility with a hybrid IT operating model and with innovation through new business models.

Dominique Dubois has spent over 20 years focused on innovative solutions in business process redesign. Most recently, Domniique has focused on her passion to help companies build agility into their operations through the targeted application of automation, data and AI applications.

Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team.

Marcelo Niccolozzi is an experienced IT services executive who works in Latin America and US multinational corporate environments. He is the leader of the Center of Excellence for the Hybrid Cloud Network team, leading architects and solution managers in the design and implementation of the Hybrid Cloud Network solution. Marcelo previously led the Resiliency Business Line in Brazil and Latin America where he was responsible for defining the coverage strategy, sales, customer relationship and P&L for Resiliency Services.

Gene Morita has been building innovative enterprise solutions to support end-to-end device lifecycle management for end-user devices — from procurement, enrollment, security, configuration, app management and device health, all the way to retirement, disposal and recycling of devices — for over 15 years.

Madhuri Chawla is currently the Director for Enterprise Applications Cloud Solutions and manages a team of world-wide architects responsible for the architecture, and solution development of Enterprise Applications cloud solutions. Her responsibilities include understanding the market and customer needs, shaping the cloud offering requirements and aligning with the IBM portfolio and market initiatives to create a managed applications cloud solution that is integrated with IBM’s cloud offerings to facilitate cloud adoption and support of hybrid cloud environments. Madhuri was instrumental in shaping and setting SAP’s IT strategy to expand delivery of its cloud services by partnering with IBM. Her work led to the IBM and SAP strategic alliance in the HANA Enterprise Cloud space. She spent several years providing consulting services for Digital transformation project for SAP customers.

Mike Buente is a business development executive for community Open Source Software (OSS). In this role, he focuses on helping clients receive enterprise-level support for 100+ community versions of OSS and gain access to a broad community of industry experts where they can obtain virtually unlimited assistance for a wide variety of how-to and usage questions —plus get advice on which OSS packages can be optimized or are best-suited for a specific project. Mike also drives new business opportunities across the United States.

William A. Brown is an IBM Distinguished Engineer and Master Inventor. He is an innovative, results-oriented, accomplished senior technology executive with experience in managing, building and leading consulting and advisory practices, global IT architecture and development teams, and cloud application development services. He has significant experience in creating and delivering multicloud solutions and in his current role as CTO for Cloud Application Services Accelerated Application Development, he is responsible for the design, development and delivery of solutions using cloud, services, APIs and PaaS.

Prakash is an Executive Director for Cloud Migration and Transformation Services. His expertise encompasses business strategy, technology services, and new technology trends as they relate to cloud migration. He has worked with global clients in multiple geographies, including India, North America, Europe and the Middle East.

Teresa is an IBM Fellow and CTO of Business Platforms. She has over 20 years of experience in leading emerging solutions and client enterprise transformations across industry. She specializes in maximizing the value of data with analytics, cognitive, persona experience, cloud and internet of things - leading with business process and operating models.

Deepesh is a Hybrid Cloud Services global offering manager who specializes in advisory services for enterprise architecture, enterprise computing, system integration and IT infrastructure engagements. He has experience in the banking, telecom, retail and healthcare industries across multiple geographies.

Gene Chao leads teams in accelerating business growth through client advocacy, thought leadership and client engagement models. He builds offerings and develops skills and competencies across automation, autonomics, cognitive and the next generation of business process transformation. Gene has held general management, sales and executive leadership positions in business and IT services, and, most recently, was the Chief Revenue Officer of IPsoft.

Bill Chalk is a Hybrid Cloud Network Architect. He designs the hybrid cloud infrastructure and develops integrated solutions for clients.

Bill Haynes specializes in the development of complex, transformational solutions involving managed services, SaaS, cloud, hybrid infrastructure, mobility and security services.

Aleksas Vitenas specializes in unified communications and contact centers. He leads a diverse team of SMEs as they create solutions and consistently meet their clients' business needs.

Nick Davinic has more than 12 years of experience leading business turnaround and organizational transformation consulting engagements for firms in industrial and engineered products sectors. He has also supported several US Government agencies with related services. For the past three years, he had led a team of 45+ people developing new digital products and services based on applying predictive analytics to social media, mobile, IoT and other open source data.

Himanshu is the Vice President of IBM Multi-Cloud Services, responsible for driving the strategic alignment, development and integration of IBM Services Platform with Watson, with IBM’s Multicloud Management Platform. He was instrumental in IBM’s acquisition of a Multi-Cloud Management Platform company and has held various technical and business leadership roles in some of the world's largest global IT companies.

Militza Bishop is a global information and analytics program manager at IBM. She focuses on multi-vendor support and complex solutions. Militza has worked in IBM Technical Support Services for 21 years. Transformation is always her priority along with continuous improvement of the client's experience. She is an IBM Redbooks Thought Leader and uses social media to share and gather ideas.

Raphael (Rafi) Ezry is a Global Business Services VP and Partner, leading IBM’s worldwide Advanced Analytics Practice—a global cross-sector, next-generation consulting organization with over 15,000 data scientists and 30 innovation and delivery centers. He collaborates with clients to help them realize value by linking market-leading innovations to practical, sustainable enterprise transformation.

Saurabh Bhide has broad experience in all areas of enterprise hybrid IT. He specializes in public, private and hybrid cloud managed services, and focuses on developing solutions to help clients meet their business objectives and improve time to market.

John Granger is responsible for helping clients transform businesses with technology across their enterprises at scale with quality, speed and consistency. His expertise includes large-scale cloud application migration, next-generation enterprise application and mobile, and complex system integration.

George Herbert started his career as a customer engineer 28 years ago and subsequently has worked in every aspect of the technical support business. In addition to his knowledge of the IBM Technology Support Services portfolio, his expertise spans IT service management, cloud computing, social media, education, hardware support and software programming.

Jason Kelley leads IBM’s Global Blockchain Services, working with client organizations and consortia to unleash the exponential business value of blockchain technologies and reinvented business process. His teams provide the thought leadership and consulting capabilities needed to design, develop and rapidly adopt digital ledgers, digital identity trust and transparency with IBM Blockchain offerings and solutions.

Rajesh Nambiar is the General Manager and Global Leader for IBM Application Services. He is the custodian of IBM’s culture across the organization, responsible for offering development, solutioning, sales and delivery of all applications for IBM’s clients worldwide. He has been inspiring teams and changing the world for IBM through Client Innovation Centers in India, China and the Philippines. He has also led consulting and applications services business in six countries while working in the IBM ASEAN Singapore office.

Kirk Steinklauber is IBM Costa Rica Chief Technology Officer and strategic Global Lead Network Architect. He has a strong background in network services, Software Defined Networking (SDN), security and cloud networking. He drives delivery projects for several IBM clients.

Terry Hickey has more than 20 years of experience and has led many areas of business within IBM Global Services. He is currently the leader for IBM Watson AI, directing a worldwide team that helps clients integrate artificial intelligence into their businesses.

Marc Hayem leads the Global Advanced Analytics Practice in IBM Global Business Services. His team specializes in solving complex business problems for IBM customers using machine learning and artificial intelligence technologies. Marc’s team also creates reusable cognitive assets and components. Marc has more than 20 years of experience in the high-tech industry, working with customers in many markets and in more than 20 countries. During that time, Marc has managed technical teams specialized in business intelligence, SQL and NoSQL databases, CRM, Big Data and machine learning. Marc lives in New York and holds an MS in Electrical Engineering from ENSEIR Bordeaux (France).

Anil Sharma has both business and technical expertise. He works with clients to build business strategies, technology and business alignment, risk assessments and risk mitigation strategies. As an experienced solutions architect and an IBM-Certified SOA Solutions Designer, he has architected, designed and implemented multiple enterprise-scale solutions that leverage shared services, cloud technologies and SOA.

Brendan Coffey, Master Inventor, has experience in SW and HW product development, business transformation consulting, external IT optimization services consulting, and is Chief Architect for IBM Cloud solutions for Mainframes. He has 12 filed, pending or awarded US patents. Brendan specializes in cloud computing, IT optimization, and server consolidation and virtualization.

Jay Bellissimo is the Global General Manager, Cognitive Process Transformation, IBM Global Business Services. He is responsible for designing and delivering innovative solutions that reimagine the way work gets done. He helps to create defined business outcomes by reinventing business processes through the use of exponential technologies such as AI, Blockchain, Big Data and Analytics. The Practices he oversees include Business Process Outsourcing (BPO), Cognitive Process Re-engineering, Watson AI & Data Platform, Advanced Analytics, Blockchain and the Internet of Things.

Caleb Redelman has been supporting Red Hat as a Business Development Executive. He helps facilitate joint sales opportunities and is passionate about leveraging the value of Red Hat Open Source alternatives to help clients achieve their goals.

Bridget Karlin is responsible for developing the IBM Services Platform with Watson, and for leading the transformation of the IBM Global Technology Services business, leveraging advanced technology, innovation and software-defined cognitive automation. She is a recipient of the 2016 Industrial IoT 5G Innovators award, the Malcolm Baldrige Software Quality award and the BellSouth Technology Innovator award.

Jennifer Arndt is responsible for IBM support offerings in the retail industry and works with OEMs to determine how to develop IBM support offerings for their products. As a multi-vendor business line executive, she specializes in developing solutions that address clients' business needs (both industry and business) and deliver client value while supporting brand-specific business strategies.

Jason Green works with clients to develop solutions to changing market and business requirements. The challenges are usually complex and involve combining business processes and IT components. Jason has strong business process knowledge across the IBM solution portfolio. He strives to help clients become market leaders or early adopters in business process outsourcing and transformation.

Zach Whigham is a Business Development Executive for the SUSE and IBM relationship, where he focuses on helping clients meet their IT objectives using SUSE open source subscription and support solutions. Zach facilitates joint sales opportunities across the United States, ensuring that clients receive enterprise-level support for their entire open source ecosystem.

Shankar Kalyana is a CTO with over 32 years of IT experience. He has architected, designed, developed and implemented custom and packaged software solutions across a vast spectrum of environments and platforms. His areas of expertise include hybrid and multicloud as-a-service strategies that drive digital and cognitive enterprises to operational excellence.

Frederick Key, Network Services Global Offering Manager, leads a cross functional team that develops, launches and manages the ongoing improvements of IBM Network service offerings.

Glenn Finch is the GM and Global Leader of Cognitive Business Decision Support. Mr. Finch’s emphasis on Process Re-Imagination, Cognitive and Analytics is focused on the most challenging and transformative engagements which IBM undertakes. He combines his work across the Watson, IOT, Health, Data, and The Weather Company businesses. His engagements have leveraged broader Customer Centricity and Customer Experience work across the Customer Acquisition, Customer Management, and Servicing processes

Shobit Joshi has 20 years of diverse experience across technology strategy and transformation, enterprise architecture and service delivery and governance. As offering manager, he leads a cross functional team that develops, launches and manages the ongoing improvements of IBM Network service offerings.

John Field is a senior-level cloud network architect, engineer, and consultant with multiple vendor certifications. He has extensive experience with multivendor infrastructure solutions within the cloud, data center, campus, LAN and WAN environments both wired and wireless. He's currently focused on sales enablement and business development within hybrid cloud architecture, automation, orchestration, virtualization, SDN, SDWAN, NFV/VNF and SDDC solutions.

Cathy Reese is the IBM Services Global Leader for Advanced Analytics. Mrs. Reese specializes in digital transformations that leverage enterprise and external data, agile and flexible architectures, and advanced analytics, including machine learning, to generate business outcomes. As a Partner with more than 14 years of experience, Cathy is an experienced leader with delivery responsibility for both client engagements and IBM strategy execution.

Rick Qualman is the Global VP of Sales for Network Services. He is responsible for leading the network solutions strategy, Global Center of Competency and the Networking Innovation Centers in Dallas, TX and Nice, France. In addition, Rick is the IBM Senior State Executive for Florida and Puerto Rico, responsible for IBM’s relationship with both the State and Federal agencies and IBM employees.

Manish Goyal is the Director and Global Leader for the Artificial Intelligence (AI) practice in IBM’s Global Business Services group. In this role, Manish’s consulting practice is responsible for bringing the best AI solutions to help enterprises transform their businesses and capture the tremendous value from the disruption AI offers.

James Martin works with the IBM US Cloud Customer Hub, where his primary focus is on SAP Managed Services. He has more than 25 years of IT experience working on various SAP applications and solutions, including new implementations, upgrades, enhancements, integrations, migrations, traditional hosting and cloud managed services. James has worked with clients of all sizes across a variety of industry sectors.

Jason LaScola has 20 years’ experience as an IBM Senior Certified Architect, Enterprise IT Advisor and IBM Academy of Technology member. His expertise spans a broad set of technical domains, including enterprise outsourcing, analytics, automation, technology and service integration, hybrid cloud and complex data center migration. He excels at architecture team leadership, resolving complex technical problems and driving business transformation.

Shweta Srivastava's experience spans business process, IT service management and IT strategy. As Global Offering Manager, she provides detailed direction on key technical and marketing tasks for Integrated Managed Infrastructure (IMI) and is responsible for key outcome metrics, including client satisfaction and accessibility.

Ravi is the founder and director of IBM Multicloud Management Services (MCMS) which helps to simplify hybrid infrastructure management with modular, pay-as-you-go services, accelerate innovation with exceptional service quality, improve business agility and reduce complexity. He has deep expertise in infrastructure managed services and can help businesses rapidly adopt hybrid infrastructure models to be more competitive.

Maheswaren Surendra is responsible for the overall direction of IT services delivery. His strategic focus is on automation and cognitive technology for IT service management and managed services. He holds a PhD in chemical engineering and multiple patents.

Ray Paskauskas is an executive IT architect who focuses on large complex industry solutions. His background includes business development, solution architecture, technical project management and complex outsourcing across a variety of industry segments. He has experience in complex IT-as-a-Service transformations, IP telephony systems and automation.

Manish Modh is responsible for the technology strategy and direction of the IBM Cloud Brokerage platform that enables IBM Brokerage Services. He architects and designs enhancements to the platform for visibility, governance and application innovation. His experience spans many cloud-based services — IaaS, PaaS, SaaS, Managed Services, Amazon, Azure, SoftLayer, VMware — and more. He has 22+ software patents.

Mehboob Rukadikar has expansive technical, functional and managerial experience across the full IT Service Management and Business Service Management (ITSM/BSM) lifecycle, with ITIL® Expert certification. He has worked with various ITSM/BSM tools from multiple vendors, including BMC (Remedy, Patrol/Performance Manager, Bladelogic, Atrium/ADDM), HP (OV/OM, BAC/SiS, SM/AM, uCMDB/DDM, SA/NA), and MS (SCOM, SCCM) to provide end-to-end solutions for infrastructure, application management and operations.

Andy Hacket is an IBM Cloud Engineer and Technical Business Development Executive for IBM Cloud. In his 25 years working in IT, including system integration, system hosting and cloud computing, he has served as a senior program manager and IT architect for world-class enterprises.

Maria Olivera has experience in the planning and tactical implementation of operating systems, hardware, software and applications in both desktop and server environments.

Chris Molloy is a member of the worldwide Enterprise IT Transformation Advisors team. He is an IBM Distinguished Engineer responsible for designing world-class IT infrastructure management systems for some of IBM's largest clients.

Dr. Vayghanis is an IBM Distinguished Engineer, patent holder and member of the IBM Academy of Technology. He understands how to use the application of technology to address business challenges—from artificial intelligence to blockchain to microservices. Dr. Vayghan helps clients transform their businesses in multiple industries, including banking, insurance and retail.

Arvind Sogathur is a project manager with PMI certification and more than 18 years of experience delivering cloud migration and transition solutions to large enterprise clients.

Arun Hampapur works to create optimal hybrid cloud solutions using brokerage, orchestration, automation and cognitive technologies. He is a strategic leader, skilled in creating breakthrough, data-driven innovations for key challenges across multiple domains and industries. His expertise ranges from creating new organizations and building teams to directing highly skilled researchers and software engineers through agile innovation.

Ranjit Nayak key strengths include SaaS and cloud computing, entrepreneurial thinking and product management. He is a passionate product manager for the IBM cloud cost and asset management (IT governance and financial analytics) offering and leads a team of managers and analysts who define product needs and guide engineering and design teams to align solutions with client priorities.

Dennis Perpetua, Distinguished Engineer, is the chief architect for IBM's Workplace Support Services with Watson offering, which brings cognitive capabilities to service desk end-users and acts as an underlying pattern for several other cognitive-assist systems. He has a strong background in cognitive computing, analytics, system management and automation technology, datacenter relocation, and virtualization. He focuses on creating superior and seamless user experiences for clients that advance cognitive automation and best in class solutions within mobility and device management.

Dean Parker is global offering manager for IBM Services' Storage as a Service offering portfolio, including IBM Cloud Private Storage. He is experienced with cloud computing, storage (including flash technology), server and networking infrastructure, System X and Microelectronics brands.

Gerry Kluck is a global sales executive with experience helping clients transform their businesses with SaaS, hybrid and private cloud computing, managed outsourcing services, enterprise software defined environments, IoT, operational analytics, web application performance and content distribution.

Philip Dalzell-Payne has extensive experience developing digital strategies for consumer-facing brands. He combines strategy consulting expertise with a deep understanding of digital sales and marketing to deliver transformational change and accelerated value capture to clients. His experience ranges across the retail, consumer products, travel and financial services industries.

Matt Candy is the Global Leader for IBM iX, a global professional services organization that helps clients reinvent their business by design. He leads a team of 15,0000+ renegades and realists in a global network of 37+ studios, blending strategy, technology and creativity to tackle client challenges. Matt was named in the 2017 BIMA 100, their annual showcase of the digital industry's brightest stars, seeking to recognize the individuals who are shaping the future of Britain’s digital industry. Matt is a frequent public speaker and blogger on the impact of design driving business reinvention, customer experience and digital transformation.

Mark Peterson is a VP and Global Partner in the IBM Global Business Services Watson IoT Consulting group, and leads IBM’s Real Estate and Building IoT initiatives globally. He is focused on emerging solutions in physical assets, including the Internet of Things, predictive analytics, energy analytics and related connected solutions. Mark joined IBM through the acquisition of TRIRIGA, where he was the Executive VP of Sales and Services. Mark was one of the original executives at TRIRIGA and spent 10 years developing and bringing the industry-leading IWMS technology to the market. Mark has more than 35 years of experience applying technology to solving asset-related business challenges. Mark has been involved in a wide variety of industries, including utilities, retail, government, manufacturing and aerospace and defense. His experience includes more than 10 years at Intergraph Corporation, 5 years at Cabletron and a variety of Silicon Valley startups.

Matthew Schwartz is an SAP industry recognized thought leader in innovation, digital transformation, mobile, social, analytics, and cloud technologies. He has more than 20 years of progressively increasing responsibility in delivering technology-led transformation for clients. In Matt’s current role as the Vice President & Managing Partner of the SAP Practice for North America, he is responsible for driving enterprise digital transformation using SAP S/4 HANA, Analytics, Ariba, Hybris and SuccessFactors.

Scott Berentsen is a global offering manager and is responsible for launching and managing the IBM Cloud Brokerage Services portfolio. His areas of expertise span hybrid cloud transformation, cloud brokerage services, cloud computing, enterprise software and IT infrastructure services.

As a CSE, David consults with IBM clients to address a wide range of infrastructure support requirements. He is primarily focussed on TSS Integrated Support Services (ISS). ISS incorporates Enterprise Availability Management and Multi Vendor Services that both deliver a single point of contact for streamlined support for hardware and software across multiple vendors.

Sean Reilley serves as the Vice President of Global Technology and Data Strategy Practice Leader, responsible for building IBM’s digital strategy practice within IBM Global Business Services. He enables global business design by defining the talent, offerings, methods and strategy that will help drive clients’ digital reinvention.

Sean drove IBM’s overall agile transformation and, as a recognized expert in agile, has been asked to serve as an advisor to senior executives and present at numerous conferences on the topic of driving agile at scale. He also serves in an advisory capacity on the IBM CIO's leadership team to strengthen the connection between IBM's internal transformation work and our clients' external perspectives.

Ahmed Saleh leads a global team of information security professionals that deliver forensic, incident response, and proactive security services all over the world. He works closely with organizations to understand and effectively manage cybersecurity threats to their environments. He has been a principal consultant at Disney, NASA, the U.S. Air Force and Mandiant, helping these companies adjust to the evolving threat landscape. He has applied his expertise in incident response, intrusion investigations, cyber threat analysis and security risk management to investigate security breaches with national security significance.
Ahmed has spoken at industry conferences including Black Hat, DEFCON, Hollywood IT Society, the Digital Crime Consortium and the DoD Cybercrime Conference. He holds a B.S.E. in Computer Systems Engineering and a M.S. in Computer Science.

Mike Fitzgerald is a seasoned business strategist with over 30 years of experience helping organizations around the world transform their operations through technology. In his current role, Mike focuses on Global Cloud Adoption Services and optimizing cloud architecture to enable innovation and business value.

Billy Seabrook has created innovative marketing strategies and omnichannel customer experiences for leading brands in the automotive, consumer products, financial services, retail, technology and travel industries. A true digital native, he strives to discover unique intersections between art, science, commerce and storytelling, and has won numerous awards for his distinctive work.

Bala has more than 22 years of experience in IT, spanning all phases of the software lifecycle. He works with clients to formulate their cloud adoption journey, execution approaches and DevOps strategies, with deep focus on modernization and migration to cloud, transformation to cloud-native architectures (including microservices and APIs) and application operations on cloud.

Anyck is the global chief Cyber Resilience & Security Evangelist for IBM. Her work centers on designing and generating awareness about the latest suite of solutions from IBM that help ensure the business resilience of clients worldwide.

Vinod Kuppusamy is an IBM Distinguished Engineer and the Chief Technology Officer for Resiliency Orchestration in IBM Global Technology Services. He is a seasoned professional and technologist with over 2 decades of experience in software product architecture, design and development with expertise in Business Continuity & Disaster Recovery (BC/DR), databases and storage domain.

Mike Puldy thrives in situations that require strong leadership, flawless execution and a need to transform chaos into positive function and profitability. He excels in developing strategy and executing a disciplined and team-oriented program of change management that results in revenue growth, reduced operating costs and accelerated profitability. Mike is also the author of The Millennial's Guide to Business Travel: Lessons for the Next Generation of Road Warriors.

James is responsible for the offering management, architecture, development, deployment and delivery of the IBM Cloud platform, which delivers IaaS and PaaS capabilities in both self-service, API-driven models and in fully managed, ITIL-compliant managed services. He received his Ph.D. from the Massachusetts Institute of Technology and joined IBM Research in 1988. Since then, he has worked on new product introduction in a variety of development and product management roles. He was part of the Enterprise Initiatives team that defined IBM's cloud computing strategy and has been instrumental in shaping IBM's overall cloud capabilities, as well as in driving a series of acquisitions to accelerate the transformation of IBM's cloud service delivery model.

Desde aquí te invito a conectar conmigo y colaborar en los proyectos de transformación digital que lleven a tu empresa u organización a conseguir nuevos objetivos o en aquellos proyectos de optimización de servicios en los que la experiencia y la solidez de IBM te pueden ayudar sin duda.