More than ever, customer experiences and reviews affect the perception of your brand. Trust, loyalty and reputation are at stake, so it’s vital that you’re doing all you can to keep customers happy. Whether it’s interaction with a human or a virtual agent, customers expect seamless access and fast resolution to their queries across digital and voice channels.
In this episode of AI Academy, learn about the impact of large language models (LLMs), and understand three key areas that generative AI is improving customer service. Then download the guidebook to get started.
- AI-powered omni-channel experiences
- Scaling the efforts of your field service agents
- How to augment your contact center operations with AI
Let’s put theory into practice. Get actionable steps from the guidebook to successfully implement generative AI to accelerate your application modernization journey.
Watch more
We hope you're enjoying the AI Academy experience. You can receive news about the latest updates to AI Academy by subscribing to the Think newsletter.
