AI Academy | IBM | Customer Service

Putting AI to work for customer service

More than ever, customer experiences and reviews affect the perception of your brand. Trust, loyalty and reputation are at stake, so it’s vital that you’re doing all you can to keep customers happy. Whether it’s interaction with a human or a virtual agent, customers expect seamless access and fast resolution to their queries across digital and voice channels.

In this episode of AI Academy, learn about the impact of large language models (LLMs), and understand three key areas that generative AI is improving customer service. Then download the guidebook to get started.

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Meet the faculty

What you’ll learn

AI-powered omni-channel experiences
Scaling the efforts of your field service agents
How to augment your contact center operations with AI

The question for enterprises looking to fold AI into their customer service is not why, but when. Manish Goyal

Vice President and Senior Partner, Global AI and Analytics

IBM

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Put AI to work for customer service

Let’s put theory into practice. Get actionable steps from the guidebook to successfully implement generative AI to accelerate your application modernization journey.

Download the guidebook

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