The new normal requires a novel operating model for service delivery. See how it applies in Forrester's digital response report.

Advanced service delivery to help build resilience

Successful businesses are built to anticipate and adapt with speed and resilience as business conditions shift. This is especially true for the delivery of business and IT services. IBM Services® Dynamic Delivery is a holistic model of service delivery that integrates technology foundations with virtualized, agile methods and practices, enhanced with AI and automation. It leverages the IBM Garage™ to help clients co-create, co-execute and cooperate at scale.

Three key benefits of dynamic delivery

Enhanced timeline confidence and delivery in the unexpected

Offers re-architected, virtualized service delivery to build business resilience.

Flexible and available expertise with global talent standards

Provides rapid staffing and streamlined knowledge transfer.

Advanced technology platform

Accelerates delivery speed and scale using automation, AI and embedded security practices.

IBM Garage

See where innovation and transformation come together for the enterprise with IBM Garage. Clients can drive 10 times more innovative ideas, 67% faster speed to outcomes, 6 times as many projects into production and 102% ROI by working with our experts.¹

Case studies

Frito-Lay North America

IBM Dynamic Delivery, especially the virtual IBM Garage, enabled this snack-industry leader to maintain focus on customer experiences and use continuous innovation to drive impactful digital transformation.

The Climate Service

The Climate Service (TCS) is on a mission to integrate climate data into financial decision-making. TCS partnered with IBM, using dynamic delivery to rapidly scale their business and become enterprise-ready.

International e-commerce retailer

a woman using a computer

A large e-commerce retailer boosted its infrastructure to support an unprecedented threefold spike in order volume. The 24/7 support and on-time virtual delivery was critical to achieve high levels of application availability.

Related services

Application modernization

Modernize applications with the latest cloud strategy and technology, including microservices and containers like Kubernetes and DevSecOps tools.

Cloud management and DevOps

A cloud native platform built on modern technology and microservices architecture lets you monitor performance and availability of Kubernetes-managed resources for both cloud and on-premises applications.

Business process outsourcing

Intelligent workflows are reinventing traditional process and labor models using automation, AI, the Internet of Things (IoT) and other emerging technologies.

Enterprise cloud strategy

From idea to implementation to management, IBM can make cloud a foundation for innovation with the right cloud strategy to meet your business needs.

Build cloud native

Help accelerate innovation at lower costs, achieve faster time to market and drive revenue growth with open, secure, hybrid multicloud platforms.

Talent management

IBM can help transform your entire HR operation — from recruiting, hiring and developing talent to simplifying processes and making your operating model truly agile.

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.

¹ “The Total Economic Impact Of IBM Garage,” a commissioned study conducted by Forrester Consulting, October 2020