Integration benefits

Unlock the potential of your customer service operations

Watson Assistant is designed to extend and enhance your current customer service applications and resources, giving customers and agents with the answers they need wherever they are.

  • Seamlessly route customers to the right agent
  • Respond to customer inquiries via phone and digital channels
  • Find answers within any existing structure or unstructured content
  • Trigger actions and interact with additional systems and more
Watson Assistant ecosystem
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Service Desk Integration (3:12)

Boost your financial results

Read the latest IBM IBV report on “The value of virtual agent technology”

99%
increase in customer satisfaction across 1,005 respondents surveyed by IBM and Oxford Economics

14%
increase in first contact resolution among those categorized as leaders in virtual agent technology

96%
exceeded, achieved, or expect to achieve their anticipated return on investment for their virtual agent technology implementation.

Don’t see your system?

Ask about Bring-Your-Own-Service-Desk to connect to any contact center platform

Voice, SMS and IVR integration

Resolve issues over the phone without waiting on hold or for an agent.

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Avaya logo
Twilio logo
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Interested in adding AI to your phone channels?

See our step-by-step walk through of adding voice and SMS integration to Watson Assistant.

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Ready to get started?