As business cycles shorten and IT environments become increasingly complex, the technology that is supposed to help is now beyond what humans alone can manage

Built on the IBM Cloud and designed to augment human intelligence with cognitive technologies, IBM Services Platform with Watson powers IBM Services to autonomously manage IT operations and deliver high service quality. The platform provides an effective way to run your IT using technology. Deployed to over 1,000 clients in all industry sectors and geographies, IBM Services Platform with Watson can make autonomous decisions, compose modular services from any provider, manage IT operations to keep the environment healthy and always-on, and ensure IT performance is continually optimized.

Case study
Sysco benefits from automation

“…through automation we were able to reduce critical issues by more than 89%...we’ve decreased our server downtime by over 50%.”

— Frank Merli, VP of Infrastructure and Cyber Security, Sysco

Schedule a one-on-one with a technology services expert

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IBM Services Platform with Watson features

An ideal pairing of human and machine

IBM Watson’s cognitive technology has allowed professionals to make more informed decisions and their best work better in areas like healthcare, big data and analytics. We’ve taken that same technology and are now applying it to helping run IT to allow for higher value, more innovative work.

Fueled by experience and investment

IBM Services Platform with Watson has been deployed to over 1,000 clients in all industry sectors and geographies. With more than a million incidents a month handled through automated remediation and assistance, incident resolution time has decreased from hours to minutes, and there has been a 90 percent improvement in the average recovery time for fully automated responses.

Data is power

Watson is constantly learning about IT and all aspects of managing a hybrid cloud infrastructure. IBM Services Platform with Watson leverages this knowledge to make autonomous decisions and to compose modular services from your providers with the goal of helping you rapidly meet your business needs at global scale.

Transform and innovate

IBM Services Platform with Watson is designed to provide superior solutions to help IT deliver on business objectives, leveraging a data lake fueled by multiple clients and years of experience. Not only can it manage IT operations to keep the environment healthy and always-on, it can also help optimize IT performance to improve service quality and reduce operational costs. 

Services powered by IBM Services Platform with Watson

Take the complexity out of managing IT resources from multiple suppliers

Cloud Brokerage Services from IBM can help dynamically configure and provision the right mix of services and provide full visibility across all your providers of choice.

Improve IT availability by automating IT fixes around the clock

Cloud Automation Services from IBM employ dynamic automation to identify problems and predict issues before they have significant impact on your business.

Simplify hybrid infrastructure management

Integrated Managed Infrastructure Services use advanced automation and analytics to manage critical infrastructure components on a pay-as-you-go basis.

Talk to an IBM expert

IBM experts are the thought leaders, distinguished engineers and IT architects who
have worked with thousands of clients to transform enterprise IT, migrate to
cloud, apply automation and ensure business continuity.

Bridget Karlin

CTO & VP IBM Global Technology

Mickey Iqbal

IBM Fellow & Global Lead for GTS Enterprise IT Transformation Advisors

Maheswaran Surendra

Vice President and CTO, IBM Cognitive Services Delivery

Billy Haynes

Associate Partner, IBM Infrastructure Services

Latest thinking

BNSF Railway reduces derailments and safety incidents using data

BNSF Railway Company improved safety by using a system that interprets data in real time and impacts safety and reliability actions

Unleash a new way of doing business

Learn how your organization can benefit from an ITaaS model infused with cognitive capabilities – hear from one of our clients.

Finally, the power to innovate no matter how complex your IT environment

IBM Services Platform with Watson helps you run IT, so you can focus on business innovation.