Salesforce consulting services

Agentforce is more than a technology—it’s a catalyst for enterprise-wide transformation. IBM’s globally recognized Salesforce practice helps organizations deploy agentic AI where it matters most: empowering employees, enhancing customer engagement, and driving business outcomes. By combining human insight with intelligent agents, we tailor solutions that integrate seamlessly into your workflows—from sales and service to marketing and operations—unlocking the full potential of your workforce from day one.

Modernizing your enterprise is the foundation for intelligent transformation. IBM helps organizations eliminate technical debt, align data architecture, and integrate Salesforce with core systems like mainframe, SAP, and Oracle. Our exclusive Zero Copy Integration approach enables secure, real-time access to enterprise data—without duplication or disruption—ensuring your AI, CRM, and automation strategies are built on a clean, connected, and scalable foundation. The result: faster decisions, smarter workflows, and enterprise-wide agility.

Elevate customer service from reactive to intelligent. IBM helps organizations transform service operations by orchestrating Salesforce Service Cloud, Agentforce, and generative AI to deliver proactive, personalized support at scale. By unlocking enterprise data through Zero Copy Integration, we enable AI agents to act in real time—resolving issues faster, anticipating needs, and reducing operational costs. The result: smarter service, happier customers, and measurable business impact.

Empower your sales teams to sell smarter, faster, and more effectively. IBM transforms sales operations by integrating Salesforce Sales Cloud, Revenue Cloud, and Agentforce to deliver AI-driven insights, automate complex workflows, and personalize every buyer interaction. With secure, real-time access to enterprise data through Zero Copy Integration, sellers gain predictive intelligence, streamlined quoting and billing, and the ability to act in the moment—driving productivity, accelerating revenue growth, and enhancing customer lifetime value.

Deliver intelligent, connected marketing that drives lasting customer relationships. IBM combines Salesforce Marketing Cloud, Loyalty Management, and Agentforce to unlock enterprise data and orchestrate personalized journeys across every touchpoint. With Zero Copy Integration, marketers gain real-time access to customer insights—enabling AI-driven segmentation, dynamic content, and loyalty strategies that increase engagement, retention, and lifetime value.

Empower clients with tailored solutions that leverage IBM’s deep industry expertise and Salesforce Industry Cloud capabilities to accelerate implementation, streamline business processes, incorporate AI-driven insights, and deliver transformative business outcomes in record time.