Unite your business around customer experience

Bluewolf, an IBM company, is the only global strategic partner that connects Salesforce’s customer-focused clouds and products with IBM’s industry-focused approach and solutions. With more than two decades of experience and more than 10,000 client success stories, Bluewolf helps industry leaders unlock human innovation and drive digital transformation with speed and scale.

Asset spotlight

Learn how industry-leading companies use Salesforce

Bluewolf’s 8th annual report explores insights from more than 2,000 global Salesforce users. Discover emerging trends and forward-looking strategies for Salesforce innovation across IT, sales, marketing, service, commerce and more.

Salesforce solutions

Our approach

We start with your digital strategy and transformation goals, align on desired outcomes, focus on employee and customer experience, then design and deliver Salesforce solutions optimized to human interactions.

Innovation for industries

The combined power of Salesforce and IBM can bring AI and machine learning solutions to your industry. Together we’re changing how people work and sharing our insights to make customer interactions smarter, easier and more personalized.

The AI partnership for business

An integrated data and AI strategy can provide a deeper understanding of customer and employee needs. Unleash the value of your data across Salesforce clouds and let Salesforce Einstein and IBM Watson transform your workflows.

Explore the latest perspectives

From agent experience to customer experience

As people’s expectations of customer service continue to rise, discover how using AI in your contact center can redefine the agent and customer experience.

Build your path to AI

Before your company can benefit from using AI in the contact center, it first needs to be ready for it. Learn the necessary steps to building your business's path to AI.

What type of Salesforce user are you?

Discover how you could be doing more on the Salesforce platform with our interactive experience.

Client stories

IBM transforms customer service

With more than 25,000 global agents using Salesforce Service Cloud and IBM Watson, IBM has transformed its contact center, saving agents 45 minutes a day and reducing time to resolution by 26%.

T-Mobile redesigns sales process

Bluewolf and IBM helped T-Mobile successfully redesign their sales order process on Salesforce, reducing employee clicks from 120 down to just eight, and giving sellers more time for customer interaction.

Frito-Lay North America

See how this snack-industry leader focuses on customer experiences and uses continuous innovation to drive impactful digital transformation.

Talk to us about getting started

We have a vast portfolio of capabilities, services and products to help jumpstart your transformation journey. Click below for two places to start.