Learn how your peers build better virtual agents, powered by AI
There’s no substitute to hearing from someone who’s personally used a product you’re considering. Here are stories from clients who have used and come to rely on IBM Watson Assistant to help them deliver consistent and intelligent customer care across all channels and touchpoints with conversational AI.
Featured client stories
See a chatbot in action
Meet TOBi, the Watson-powered virtual superagent. This personalized chatbot offers immediate support to resolve more than 70% of Vodafone’s first customer contacts in English, German, Italian, and Spanish — and doubled their website conversion rates.
Additional case studies
Banking and Financial services
Accolades from clients
We needed flexibility around our NLP/NLU (natural language processing and natural language understanding) solution so we could change the dialogues and interactions, and address the new needs of customers on that specific day.
Product Owner of Conversational AI,
ABN AMRO Bank N.V.