Salesforce consulting services
Design, implement and scale smarter experiences with Salesforce and IBM
Design and implement a sustainable future
Let’s accelerate the sustainability goals that matter most.
The State of Salesforce Report 2021
See how leading companies use Salesforce to survive—and thrive—beyond COVID-19.
Overview
Unite your business around customer experience using Salesforce
IBM Services® for Salesforce is the only global consulting partner that connects Salesforce’s customer-focused clouds with IBM’s industry-focused approach to seamlessly integrate data, unlock insights with AI and co-create innovation at scale.
Benefits
Improve operational efficiency
Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.
Drive innovative, measurable outcomes
With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.
Understand customer needs with AI
An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson® and Salesforce Einstein makes employee workflows more efficient and customer interactions smarter, easier and more human.
Salesforce is the single way we manage customers worldwide.
– Duncan Painter, CEO, Ascential
Services
Enable meaningful and continuous innovation with Salesforce
Our Salesforce expertise is unmatched for delivering innovations that matter to global businesses. From Salesforce strategy and design, to implementation, integration, data migration and development, we help clients unlock value from data and make their business smarter.
Explore Salesforce services
Salesforce industry expertise
Discover how IBM's industry approach aligns Salesforce to specific industry needs that produce results.
Salesforce cloud implementation
Deliver a personalized experience for customers across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud and more.
Salesforce innovation
Design Salesforce for speed and responsiveness utilizing agile innovation methods and Salesforce DevOps to scale functionality across your business.
Salesforce data and integration
Develop a unified customer record with MuleSoft integration capabilities that connects employees to customer data across front- and back-office processes and systems
Salesforce Work.com
Supercharge your Salesforce Work.com implementation and return to work smarter with IBM’s AI solutions and industry expertise.
AI services with Salesforce Einstein
Use Salesforce Einstein and IBM Watson together to unite bodies of knowledge from disparate data sources, helping employees work and service customer needs faster.
The State of Salesforce Report
Learn how global leaders use Salesforce in Bluewolf and IBM’s 8th annual report comprised of insights from more than 2,000 global Salesforce users. Discover trends and strategies for Salesforce innovation across IT, sales, marketing, service, commerce and more.
Salesforce case studies
CaixaBank modernizes the contact center experience
Through the Salesforce platform and IBM Watson, CaixaBank has consolidated more than 50 customer service numbers and can now automatically respond to over a million inquiries every month.
T-Mobile redesigns sales process
IBM helped T-Mobile successfully redesign their sales order process on Salesforce, reducing employee clicks from 120 down to just eight, and giving sellers more time for customer interaction.
Frito-Lay North America expands e-commerce strategy
See how this snack-industry leader used Salesforce Service Cloud, Commerce Cloud and Field Service Lightning to streamline workflows for more than 25,000 frontline employees.
Resources
Talk to us about getting started
We have a vast portfolio of consulting capabilities, services and solutions to help jumpstart your Salesforce transformation journey.