Convert customer data into real-time customer support insights

More than ever before, telco partners need dynamic call center solutions to meet growing customer demands and improve customer and agent satisfaction. Today’s contact center software offers the ability to resolve customer service issues across omnichannel options on an all-in-one platform. This helps minimize the need for escalation and reduces complaints, improving customer engagement and workforce optimization overall.

Integrating AI-enabled solutions leads to the ultimate goal of providing exceptional customer experiences whether through self-service interactive voice response options based on automatic call distribution or incoming calls to center agents.

Benefits

99%

of respondents report an increase in customer satisfaction as a result of using virtual agent technology.

20%

is the average contribution to human agent satisfaction attributed to virtual agent technology.

96%

exceeded, achieved or expect to achieve their anticipated return on investment for their virtual agent technology implementation.

Call center solutions case studies

Vodafone

The new AI assistant, TOBi, understands over 90% of help requests, improving customer support.

CenturyLink webinar

Call center software solutions built with IBM Watson® and AI help companies reduce costs and boost digital engagement.

Autodesk

Automating common help desk service inquires speeds up resolution times, increasing customer satisfaction by 10 points.

Solution

Resources

Streamline your contact center with AI

Increase customer satisfaction with artificial intelligence in your contact center.

When it's not enough to just automate

Been there, automated that – Enghouse Interactive reimagines how to automate its contact center.

Reinventing the contact center

Streamline queuing of inbound and outbound calls to help match them to the right agent. Empower your support team and reduce costs with AI virtual assistants.

Discover the IBM call center solutions to help you meet business needs, improve workforce management and transform your contact center platform. Speak with an IBM representative.