Proven call center solutions for your business
AI is redefining the customer experience. Learn how IBM is improving customer interactions with cutting edge contact center solutions and if your business is ready for change.
AI is redefining the customer experience. Learn how IBM is improving customer interactions with cutting edge contact center solutions and if your business is ready for change.
More than ever before, telco operators need to meet the growing customer demands and improve customer and agent satisfaction. Dynamic call center solutions offer the ability to resolve customer service issues across omnichannel options. This helps minimize the need for escalation and reduces complaints, improving customer engagement overall.
Integrating AI-enabled technologies and solutions leads to the ultimate goal of providing exceptional customer experiences whether they be self-service options based on automatic call distribution or incoming calls to center agents.
99%
of respondents report an increase in customer satisfaction as a result of using virtual agent technology.
20%
is the average contribution to human agent satisfaction attributed to virtual agent technology.
96%
exceeded, achieved or expect to achieve their anticipated return on investment for their virtual agent technology implementation.
Vodafone
The new AI assistant, TOBi, understands over 90% of help requests, improving customer support.
CenturyLink webinar
Call center software solutions built with IBM Watson® and AI help companies reduce costs and boost digital engagement.
Autodesk
Automating common help desk service inquires speeds up resolution times, increasing customer satisfaction by 10 points.
Enhance the customer experience across all communication channels. IBM Watson Assistant can help you improve first call resolution (FCR) quickly and easily, freeing up service team members to focus on more complex issues.
Increase customer satisfaction with artificial intelligence in your contact center.
Been there, automated that – Enghouse Interactive reimagines call center automation.
Enhance customer satisfaction, empower support teams and reduce costs with AI virtual assistants.
Discover the IBM call center solutions to help you meet business needs and transform your contact center platform. Speak with an IBM representative.