AI is redefining the customer experience. Learn how IBM is improving call centers and if your business is ready for a change.
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Enhance customer satisfaction, empower agents and reduce costs with AI virtual assistants.
Reinventing the Call Center (575 KB)
AI for Customer Service
The new AI assistant, TOBi, understands over 90% of help requests, improving customer experiences.
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IBM Watson® and AI helps companies stay ahead of the curve, reduce costs and boost digital engagement.
Automating common service inquires speeds up resolution times, increasing customer satisfaction by 10 points.
Enhance the customer experience. IBM Watson Assistant can help you improve first call resolution (FCR) quickly and easily.
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Explore conversational AI
Discover how IBM solutions can help you design and implement exceptional customer experiences for your telecommunications, media and entertainment business.
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