The State of Salesforce Report 2021

See how leading companies use Salesforce to survive—and thrive—beyond COVID-19.

Overview

Unite your business around customer experience using Salesforce

IBM Services® for Salesforce is the only global consulting partner that connects Salesforce’s customer-focused clouds with IBM’s industry-focused approach to seamlessly integrate data, unlock insights with AI and co-create innovation at scale.

Benefits

Improve operational efficiency

Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.

Drive innovative, measurable outcomes

With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.

Understand customer needs with AI

An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson® and Salesforce Einstein makes employee workflows more efficient and customer interactions smarter, easier and more human.

Services

Enable meaningful and continuous innovation with Salesforce

Our Salesforce expertise is unmatched for delivering innovations that matter to global businesses. From Salesforce strategy and design, to implementation, integration, data migration and development, we help clients unlock value from data and make their business smarter.

Explore Salesforce services

Salesforce industry expertise

Discover how IBM's industry approach aligns Salesforce to specific industry needs that produce results.

Salesforce cloud implementation

Deliver a personalized experience for customers across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud and more.

Salesforce innovation

Design Salesforce for speed and responsiveness utilizing agile innovation methods and Salesforce DevOps to scale functionality across your business.

Salesforce data and integration

Develop a unified customer record with MuleSoft integration capabilities that connects employees to customer data across front- and back-office processes and systems

Salesforce Work.com

Supercharge your Salesforce Work.com implementation and return to work smarter with IBM’s AI solutions and industry expertise.

AI services with Salesforce Einstein

Use Salesforce Einstein and IBM Watson together to unite bodies of knowledge from disparate data sources, helping employees work and service customer needs faster.

The State of Salesforce Report

Learn how global leaders use Salesforce in Bluewolf and IBM’s 8th annual report comprised of insights from more than 2,000 global Salesforce users. Discover trends and strategies for Salesforce innovation across IT, sales, marketing, service, commerce and more.

Salesforce case studies

CaixaBank modernizes the contact center experience

Through the Salesforce platform and IBM Watson, CaixaBank has consolidated more than 50 customer service numbers and can now automatically respond to over a million inquiries every month.

T-Mobile redesigns sales process

IBM helped T-Mobile successfully redesign their sales order process on Salesforce, reducing employee clicks from 120 down to just eight, and giving sellers more time for customer interaction.

Frito-Lay North America expands e-commerce strategy

See how this snack-industry leader used Salesforce Service Cloud, Commerce Cloud and Field Service Lightning to streamline workflows for more than 25,000 frontline employees.

Talk to us about getting started

We have a vast portfolio of consulting capabilities, services and solutions to help jumpstart your Salesforce transformation journey.