Overview

What is IBM Cloud Pak® for Business Automation?

IBM Cloud Pak for Business Automation is a set of integrated market-leading software designed to help you solve your toughest operational challenges. 

With AI-generated recommendations, analytics to measure impact, and business-friendly low-code tooling, we've helped clients reduce the amount of time spent on manual processes by 80%¹ and decreased customer wait times by half². You can now better comply with regulations to reduce risk and save thousands of work hours that can then be reallocated to higher value work³.

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Introduction to IBM Cloud Pak for Business Automation powered by AI
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Introduction to IBM Cloud Pak for Business Automation powered by AI (02:45)

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Use cases

Customer support

Screenshot showing a refund dashboard showing refund requests by type and processing time

Customer support

Automate refund requests: Minimize manual work with straight-through processing to improve productivity and meet fluctuating customer demands.

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Accounts payable

A screenshot of a decision model for validating invoices

Accounts payable

Validate invoices: Manage the increasing volume of invoices and streamline your validation process with decision automation. Detect errors more quickly to improve accuracy and apply changes as needed to reduce the amount of time to payment.

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HR onboarding

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HR onboarding

Build and utilize low-code apps: Use automation to manage the onboarding process from application through onboarding. Create and update applications quickly using low-code tools to simplify and update the onboarding process.

Remote work dispatch

Screenshot of a dashboard showing a workstream for requesting shared services help

Remote work dispatch

Simplify common tasks: Business users can create lightweight workflows without coding to improve productivity and decrease the complexities and limitations of remote work.

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Benefits

Understand your current state

Apply business automation tools to pinpoint inefficiencies and hotspots.

Improve business applications

Use data to automate, gain deeper insights and achieve straight-through processing.

Increase productivity

Build low-code and no-code applications. Use RPA bots to perform repetitive tasks.

Gain deeper insights

Use AI for insight into content and processes. Prioritize tasks to make better decisions.

Respond to challenges faster

Identify and resolve inefficiencies more quickly for continuous improvement.

Deploy anywhere

Gain the flexibility to deploy across any cloud managed by you or IBM as SaaS.

Features

Everything you need to automate every business process

Specialized business automation capabilities — for content, decisions, tasks and workflows — are built on top of powerful automation services that underlie all four IBM Cloud® Paks for Automation. Get insight into how your processes run, visualize issues, pinpoint fixes and prioritize actions. 

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Customer stories

Promare logo

ProMare

Powering the first autonomous transatlantic voyage with technologies for edge and AI

Sol Caribbean company logo

Sol Caribbean

Automating complex capital expenditure processes in 23 countries

Swiss Re Group company logo

Swiss Re Group

Streamlining quarter-end closing tasks to save time, money and human resources

Galicia logo

Banco Galicia

Improving efficiency and customer service with multiple automation capabilities

NHS Blood and Transplant logo

NHS Blood and Transport

Maximizing the use and equitable allocation of donated organs in the UK

Deloitte logo

Deloitte Consulting

Reducing the cost and complexity of complying with new healthcare regulations

PNC logo

PNC Financial Services Group

Automating business decisions to speed loan applications and manage growing workloads

Services

We offer software, services and consulting — for almost any cloud. Choose what works for you.

Move forward on your own

Gain a more secure path to the cloud by buying only what you need from this or other IBM Cloud Pak containerized software solutions.

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Move forward with some help

Work alongside our experts to assess your portfolio, implement quick agile change, and set the course for your automation future.

Learn about expert labs

Move forward by letting us do it for you

Focus on innovation and keep existing resources in place by letting our IBM Services® experts manage your ongoing automation needs.

Visit IBM Services

Next steps

Learn how to start your hyperautomation journey with IBM Cloud Pak for Business Automation today.

Schedule a virtual workshop
Schedule a consultation

Explore IBM Cloud Paks for Automation

Check out these component products

IBM Cloud Pak for Integration

Connect your applications and data wherever they live.

IBM Cloud Pak for Network Automation

Transform your network and evolve to zero-touch operations.

IBM Cloud Pak for Watson® AIOps

Place AI at the core of your entire IT operations toolchain.

Footnotes

¹ IBM Client Story: Banco Popular
² IBM Solution Brief: Brownells, Inc. (PDF, 231 KB)
³ IBM Client Story: Turkcell