Overview

What is IBM Cloud Pak for Business Automation?

IBM Cloud Pak® for Business Automation is a set of integrated, market-leading software that's designed to help you solve your toughest operational challenges. With actionable AI-generated recommendations, built-in analytics to measure impact, and business-friendly low-code tooling, we've helped clients reduce the amount of time spent on manual processes by 80%¹, decrease customer wait times by half², comply with regulations to reduce risk³ and save thousands of work hours that were then reallocated to higher value work⁴.

Read the TEI study (311 KB) document--pdf

Introduction to IBM Cloud Pak for Business Automation powered by AI

Introduction to IBM Cloud Pak for Business Automation powered by AI (02:45)

Use cases

Customer support

Example screenshot of a refund dashboard showing refund requests by type and processing time

Customer support

Automate refund requests: minimize manual work with straight-through processing to improve productivity and meet fluctuating customer demands.

Accounts payable

Screenshot of IBM Automation platform loyalty program decision model

Accounts payable

Validate invoices: manage the increasing volume of invoices and streamline your validation process with decision automation. Detect errors more quickly to improve accuracy and apply changes as needed to reduce the amount of time to payment.

HR onboarding

Screenshot of IBM Automation platform HR onboarding app showing candidate details and hiring status

HR onboarding

Build and utilize low-code apps: use automation to manage the onboarding process from application through onboarding. Create and update applications quickly using low-code tools to simplify and update the onboarding process.

Remote work dispatch

Screenshot of a dashboard showing a workstream for requesting shared services help

Remote work dispatch

Simplify common tasks: business users can create lightweight workflows without coding to improve productivity and decrease the complexities and limitations of remote work.

Benefits

Understand your current state

Apply business automation tools to pinpoint inefficiencies and hotspots.

Improve business applications

Use data to automate, gain deeper insights and achieve straight-through processing.

Increase productivity

Build low-code and no-code applications. Use RPA bots to perform repetitive tasks.

Gain deeper insights

Use AI for insight into content, process. Prioritize tasks, make better decisions.

Respond to challenges faster

Identify and resolve inefficiencies more quickly for continuous improvement.

Deploy anywhere

Gain the flexibility to deploy across any cloud, managed by you or IBM as SaaS.

Capabilities

Everything you need to meet your business automation requirements

Process analysis

Use existing data to dive deep and identify where automation can help create the greatest impact.

Task automation

Bring RPA and all other business automation capabilities together to enable digital labor.

Document processing

Classify documents and extract data using pretrained deep learning models to get more out of your data.

Workflow orchestration

Create and manage AI-directed workflows to automate business processes with BPM and case management.

Decision management

Combine business rules and machine learning to help make intelligent operational decisions.

Content services

Use AI to gain a better understanding and provide better governance over your enterprise content.

One platform

IBM Cloud Pak for Business Automation is part of the IBM Automation platform

Tap into shared automation services to get insight into how your processes run. Visualize hotspots and bottlenecks, pinpoint what to fix with event detection and use financial impact information to prioritize which issues to address first.

Learn about the platform IBM Arrow Forward

Process mining

Create a visual representation of the data flowing through your business and pinpoint bottlenecks in your operations.

Automation insights

Draw on advanced AI and analytics to create a baseline that you’ll use to track key performance indicators (KPIs) over time.

Robotic process automation

Use attended and unattended bots to build robust automations that augment the work done by your human workforce.

Services

We offer software, services and consulting — for most any cloud. Choose what works for you.

Move forward on your own

Gain a more secure path to the cloud by buying only what you need from this or other IBM Cloud Pak containerized software solutions.

Get started IBM Arrow Forward

Move forward with some help

Work alongside our experts to assess your portfolio, implement quick agile change, and set the course for your automation future.

Learn about expert labs IBM Arrow Forward

Move forward by letting us do it for you

Focus on innovation and keep existing resources in place by letting our experts manage your ongoing automation needs.

Visit IBM Services IBM Arrow Forward

Client stories

The exterior of a pillared courthouse building

Administrative Office of the Courts

Applying content and workflow automation to support a U.S. Supreme Court ruling

IBM Arrow Forward

A man photographing a Turkish mosque with his mobile phone

Turkcell

Deploying data capture automation to help ensure regulatory compliance and boost efficiency

IBM Arrow Forward

A woman with a credit card and a laptop in a conference room with wooden table and chairs

Bank of Montreal

Making bill payments six times faster with multiple automation capabilities

IBM Arrow Forward

Businessman putting a bank card in an ATM in a large lobby

Banco Galicia

Improving efficiency and customer service with multiple automation capabilities

IBM Arrow Forward

Resources

Buyer’s guide

Read the buyer’s guide to intelligent automation software.

IBM Arrow Forward

Digital library

Browse live and on-demand webcasts about IBM automation solutions.

AI-powered automation

Learn more about how AI-powered automation helps solve common business problems.

IBM Arrow Forward

Next steps

Learn how to start your hyperautomation journey with IBM Cloud Pak for Business Automation today.
Schedule a virtual workshop IBM Arrow Forward
Talk to an expert IBM Arrow Forward

Explore the IBM Automation platform

Check out these component products.

IBM Cloud Pak for Integration

Connect your applications and data wherever they live.
Learn more IBM Arrow Forward

IBM Cloud Pak for Network Automation

Transform your network and evolve to zero-touch operations.
Learn more IBM Arrow Forward

IBM Cloud Pak for Watson AIOps

Place AI at the core of your entire IT operations toolchain.
Learn more IBM Arrow Forward

Footnotes

¹ IBM Client Story: Banco Popular
² IBM Solution Brief: Brownells, Inc. (PDF, 231 KB)
³ IBM Client Story: Turkcell
⁴ IBM Client Story: Turkcell