An agentic content services platform that centralizes, governs, and activates enterprise content with the power of AI at the scale and security that your business requires.
Overview
Problems plaguing enterprise content management
Content silos create compliance risk and operational drag
Most enterprises manage content across 8–10 or more disconnected systems. Inconsistent metadata, fragmented access controls, and manual retention processes create compliance gaps — and slow down every team that depends on this content to do their job.
Legacy ECM was not built for AI-scale governance
Existing content management systems do not provide the governance depth, metadata quality, or agent-ready access that AI powered content automation requires. The result: AI initiatives stall before they start.
Content automation is the next frontier — and most enterprises are not ready
The opportunity lies in making content findable and automating the content operations that consume the most time and create the most risk.
Enterprise content is the biggest untapped AI asset. IBM Content Cortex puts it to work
Enterprises have always struggled with content — siloed systems, ungoverned records, and inconsistent metadata. The business risks of unstructured, unclassified, and ungoverned content have always existed, and AI adoption without the right system further exacerbates it.
IBM Content Cortex addresses this in two steps that work together.
- Make your content AI-ready
Centralize, govern, and structure your content estate so it is trusted, traceable, and consumable by both people and AI agents. This is the foundation everything else depends on. - Power your content automation
Once content is governed and AI-ready, IBM Content Cortex puts it to work by automating the content operations your teams rely on, such as classifying, applying legal holds, redacting, and managing records.
Bring content from any system into a single, governed repository. Apply and enrich metadata at scale so your content is findable, consistent, and accessible to both people and AI agents, with document and user security always honored.
Information requests reduced from 3 months to under 1 hour.
Source: IBM Case Study - Tatweer Building Company
Embed access controls, retention policies, and audit trails natively across every document and its semantic representation through the full content lifecycle. Every action is sourced, timestamped, and defensible. Governance is part of the platform, not bolted on.
90% lower administrative costs · 35% less analysis time
Source: IBM Case Study - Central Nacional Unimed
Enable AI agents to execute content operations such as classifying, extracting, redacting, applying legal holds, and searching, via MCP-native integration with any AI platform of your choice: watsonx Orchestrate, Claude, Copilot, or ChatGPT. Transform passive storage into an intelligent system that works on behalf of your teams.
Employee productivity up 20–30% · Documentation cycle time down 20–40%
Source: IBM Case Study - SOCAR Turkey
Built on best-of-breed content services platforms — proven at enterprise scale, now optimized for AI
IBM Content Cortex is the evolution of IBM’s existing content services offerings – combining proven enterprise-grade storage, governance, and scalability into a unified platform built for AI from the ground up. One system manages billions of documents, petabytes of data, and millions of daily API calls without compromise.
Features
Essentials edition is the governance foundation for your agentic enterprise.
Stop paying for separate archival systems. Up to 30:1 compression for long-term content delivers significant storage savings with instant retrieval — one platform for both active and archival content.
Connect your AI models directly to your content with Model Context Protocol with no waiting or complex setup.
Give your teams natural language access to the content they need — without switching tools. Ask questions, retrieve documents, and execute tasks directly in Content Navigator.
Security that follows every document — not a policy you apply after the fact. Fine-grained access controls enforced natively across all documents and their semantic representations, with zero data leakage by architecture.
Know the state of your content estate at any moment. Operational dashboards surface content performance, lifecycle status, and governance compliance — giving leaders the visibility to act on content AI readiness.
Apply legally defensible retention schedules and disposition policies across billions of documents automatically. Every action is auditable. Compliance is embedded, not managed separately.
Industry use-cases
Built for the complexity of regulated industries
IBM Content Cortex is built for the content challenges most acute in regulated, document-intensive sectors.
- BFSI
- Insurance
- Healthcare
- Government
- Manufacturing
BFSI: From compliance liability to defensible record
Banks and financial institutions manage billions of documents across fragmented systems, with regulators demanding instant audit access and rigorous records management. Missing or incorrect metadata creates litigation exposure and operational bottlenecks.
Reduce the response time to regulatory requests from days to hours.
- Loan backlog dropped from 6 weeks to overnight
- Lending volume grew 250% over 3 years without additional hires
- Audit automation saves CAD 100,000/year
Insurance: Eliminate manual document triage at ingestion
Insurers ingest millions of policy documents, claims files, and vendor forms – each requiring manual sorting, classification, metadata enrichment, and folder assignment. Manual triage at this volume introduces errors and compliance gaps that create real financial exposure.
Automate document processing end-to end: classify, enrich, route, and retain – in a single workflow.
- AK Sigorta achieved 40% faster read/write performance while processing 10,000+ claim files daily, serving 3 million customers 24X7
- Central Nacional Unimed achieved 90% lower administrative costs · 35% less analysis time
Sources: IBM case studies - AKSigorta, Central Nacional Unimed
Healthcare: Protect sensitive patient information at scale
Healthcare organizations manage millions of clinical records, consent forms, and diagnostic documents — each subject to HIPAA, retention mandates, and right-to-access obligations.
Retrieve critical and sensitive patient information in seconds rather than minutes.
- 90% lower administrative costs
- 35% less analysis time
- 1.3 million medical bills processed per month
Government: Manage records at national scale
Government agencies ingest millions of pages per day — forms, correspondence, case files — against strict records management mandates, FOIA obligations, and public accountability requirements. Manual processes cannot keep pace.
Automate classification, retention, and records management at the volume government operates — with audit trails and compliance enforcement built in.
- ANAS S.p.A. managed nearly 12 million documents across engineering, procurement, and IT — with 1.6M+ pages ingested per day
- Tatweer Building reduced information request fulfillment from up to 3 months to under 1 hour
Sources: IBM case studies - ANAS S.p.A., Tatweer Building
Manufacturing : From unstructured production data to actionable record
Manufacturers manage vast volumes of engineering drawings, quality reports, supplier contracts, and compliance certifications — spread across disparate systems. Slow retrieval delays procurement decisions, audit responses, and product lifecycle management.
Centralize and classify manufacturing documentation — so teams retrieve the right version in seconds.
- Documentation cycle time down 20–40%
- Employee productivity up 20–30%
- USD 300,000/year in operational savings
Content Cortex embeds agents natively, so classification, legal hold application, redaction, and search execute within the content lifecycle, not around it.
Built with production-ready MCP servers from the ground up, not retrofitted. watsonx Orchestrate, Claude, Copilot, ChatGPT — any AI runtime can execute content operations with full security enforcement.
Collaboration-first content tools aren’t designed for governance at scale. Content Cortex manages 16 billion documents, 33 PB in a single repository, and 600M API calls per month with full audit trails throughout.
Security enforced at every layer — storage, semantic representations, agent interactions, search results. When a document is deleted, all derived embeddings are deleted too.
Full platform capability on-premises, private cloud, or public cloud — no separate SKUs, no capability degradation. Regulated industries that cannot move fully to the cloud get everything.
IBM content services solutions have managed the world’s most sensitive content for over three decades — 2,500+ enterprise customers, certified for banking, insurance, healthcare, and government at 99.999% availability.
*Based on results from IBM Content Assistant customers. Individual results may vary