Enterprise-grade AI automation-a trusted foundation with intelligent orchestration
AI agility. Process reliability. Enterprises need both.
Enterprises need AI embedded in core business processes automation without sacrificing compliance or control
Most AI solutions operate outside of core business processes and workflow automation, limiting real operational impact. Traditional process automation platforms cannot handle the variability and judgment modern business demands. The result is a growing gap between AI experimentation and production-grade execution in regulated industries where failure is not an option.
Two integrated, purpose-built layers
The process layer
IBM Cloud Pak for Business Automation handles workflow orchestration, case management, human-in-the-loop approvals, and compliance audit logging, providing the governed foundation for enterprise business process automation.
The enterprise AI control plane
watsonx Orchestrate coordinates AI agents at scale with multi-agent orchestration, real-time observability, policy enforcement, and open connectivity, enabling intelligent business orchestration across people, processes, systems, and AI.
Relevant products
IBM Cloud Pak for Business Automation and watsonx Orchestrate are deeply integrated by design and each purpose-built for its role. Together they deliver governed agentic process automation and business orchestration for enterprises, combining the strengths of Business Orchestration and Automation Technologies (BOAT).
A modular, AI-powered platform combining workflow automation decisions, content services, and case management with enterprise-grade governance and compliance.
An enterprise AI control plane to build, deploy, and manage AI agents that reason, act, and coordinate tasks across systems with real-time intelligence, enabling intelligent workflow orchestration and business execution.
Related services
Learn how to enable enterprises to move beyond simple task automations to handling high-profile, customer-facing and revenue-producing processes with built-in adoption and scale.
Real stories, real impact
Claims Connection Group
Claims Connection Group modernized property insurance claims with Business Automation Workflow, RPA, and watsonx Orchestrate, streamlining policy interpretation and giving customers clarity upfront.
70%
faster claim resolution
30-50%
drop in manual processing
