Automation consulting services

Driving business transformation for enterprise clients with extreme automation
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Rethink how your business works

IBM Consulting® offers extreme automation consulting services that enable enterprises to move beyond simple task automations to handling high-profile, customer-facing and revenue-producing processes with built-in adoption and scale. You can create connected, intelligent, end-to-end processes and managed services, underpinned with exponential technologies and trust. With the seamless orchestration of work across robots and your human workforce, enterprises can drive adaptive and flexible business models that enhance operational efficiency and productivity.

We provide a holistic approach to automation with a framework designed to deliver value fast. We meet you where you are, from strategy and roadmap design to running engagements that support automation programs at scale.

Capabilities
Automation advisory and process excellence

Reduce your total cost of ownership and lower maintenance of applications and data. Manage custom apps on the cloud by using capabilities in intelligent automation, self-healing, DevSecOps, platform engineering and site reliability engineering (SRE).

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Business automation

Extreme automation is a comprehensive portfolio of consulting services and technology platforms that enables straight through “touchless” processing with minimal human involvement that improves customer experience and creates new value.

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IT automation

Enable digital transformation and modernization of your IT operations. Accelerate the enterprise IT automation journey with Ansible® Automation and intelligent IT workflow integration for end-to-end IT processes that cut across organization and business needs.

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Case studies
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Water Corporation

With help from IBM Consulting, Water Corporation is using automation solutions to keep both data and water flowing.

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City of Helsinki

Read about how The City of Helsinki and IBM Consulting co-create faster, more flexible customer experiences with a digital assistant network.

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TD Ameritrade

TD Ameritrade worked with IBM Consulting’s automation experts on an enterprise workflow automation to create a more engaging customer experience.

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Insights

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The CEO’s Guide to Generative AI: Back-office process automation
The IBM Institute for Business Value uses data-driven research and expert analysis to deliver thought-provoking insights to leaders on the emerging trends that will determine future success.
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Seizing the AI and automation opportunity
Generative AI is everywhere and AI-powered automation is poised to become more prevalent.
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5 trends for 2026
What are the top business and technology trends executives should watch in 2026? How can leaders build strategies that will bend—not break—as the business landscape shifts?
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Everest Group ranks IBM as a leader in Intelligent Process Automation
IBM has demonstrated its ability to help enterprises scale automation by implementing large-scale RPA (robotic process automation) projects with several of its clients.

Strategic partnership

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Apply process mining, intelligence and automation

Celonis, IBM and Red Hat® are working together to deliver optimization in process mining, process intelligence and execution management solutions for our clients. Use enterprise-wide process simplification and automation tools that generate business value at scale.

Related Solutions

AI consulting

Our AI consulting services reinvent how your business works with AI by bringing together our deep industry and domain expertise with advanced AI technology. We use an experience-led approach that augments, not replaces, your team and providers, elevating both their skills and the value of their work.

Data and analytics consulting

Our data analytics, AI and industry experts work together to help align your data strategy in order to build an insight-driven organization. This process adds AI and automation at specific points of impact at its full potential.

AI governance services

Learn how we work with clients to create a responsible, transparent AI strategy supported by organizational governance frameworks and methodologies alongside automated AI governance platforms.

Data and AI consulting services

IBM Consulting delivers expert Data and AI consulting services to help enterprises build responsible, scalable AI strategies. From agentic AI to data readiness and governance, we guide your transformation with trusted solutions.

Next steps

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