Automation consulting services
Driving business transformation for enterprise clients with extreme automation
IBM a leader in Forrester Wave™ AI and Automation: seize the opportunity
Person working with robotic machinery in factory
Rethink how your business works

IBM Consulting’s extreme automation consulting services enable enterprises to move beyond simple task automations to handling high-profile, customer-facing and revenue-producing processes with built-in adoption and scale. You can create connected, intelligent, end-to-end processes, underpinned with exponential technologies and trust. With the seamless orchestration of work across robots and your human workforce, enterprises can drive adaptive and flexible business models that enhance efficiency and productivity.

We provide a holistic approach to automation with a framework designed to deliver value fast. We meet you where you are, from strategy and roadmap design to running engagements that support automation programs at scale.

Jumpstart your AI journey with IBM Garage

Rapidly define and prioritize a specific AI use case that will deliver value in 6 weeks or less.

What's new Announcing IBM Concert

Control your operations with generative AI-driven insight. Learn more about IBM Concert

Power outcomes with extreme automation Align business and IT, improve customer experience (CX), employee experience (EX) and unearth new sources of value. Learn why IBM is named market leader in HFS Horizons: Automation Service Providers report. Download the report

Benefits 25%+

improvement in measurable KPIs from their intelligent automation services engagement.¹


reduction in claim processing time, from 15 days to 1 day.²


reduction in rework rate due to the process excellence capabilities.³

Capabilities Automation advisory and process excellence

Reduce your total cost of ownership and lower maintenance of applications and data, managing custom apps on cloud by leveraging capabilities in intelligent automation, self-healing, DevSecOps, platform engineering and SRE.

Learn more
Business automation

Extreme automation is a comprehensive portfolio of consulting services and technology platforms that enables straight through "touchless" processing with minimal human involvement that improves customer experience and creates new value.

Read The era of extreme automation
IT automation

Enable digital transformation and modernization of IT operations, accelerate your enterprise IT automation journey with Ansible Automation and intelligent IT workflow integration for end-to-end IT processes that cut across organization.

Explore our platform services
IBM Garage
Co-create with IBM Garage™ Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. Learn more Talk to an IBM Garage expert
Case studies Water Corporation

With help from IBM Consulting, Water Corporation is using automation to keep both data and water flowing.

City of Helsinki

Read about how The City of Helsinki and IBM Consulting co-create faster, more flexible customer experiences with a digital assistant network.

TD Ameritrade

TD Ameritrade worked with IBM Consulting on an enterprise workflow automation to create a more engaging customer experience.


Cut through the noise with insights on the latest in business and technology. Hear from the leaders who are driving business innovation.

Generative AI is everywhere and AI-powered automation is poised to become prevalent Read the report
5 Trends for 2024

Deep tech requires deep trust, especially in the age of AI. Learn how machine intelligence can bring trust front and center.

IBM named leader in robotic process automation services

"IBM Consulting offers extreme automation and process excellence," stated Forrester Wave™ for Q2 2022.

Everest Group ranks IBM as a leader in Intelligent Process Automation

IBM has demonstrated its ability to help enterprises scale automation by implementing large scale RPA projects with several of its clients.

Strategic partnerships Apply process mining, intelligence and automation

Celonis, IBM and Red Hat are working together to deliver process mining, process intelligence and execution management solutions for our clients. Leverage enterprise-wide process simplification and automation that generates business value at scale.

Learn more
Fast-track your hybrid cloud transformation

IBM and Microsoft’s partnership helps clients navigate to a hybrid, multicloud world, enabling them to become cognitive enterprises through our expertise in industries, business processes and exponential technologies.

Learn more
Co-create with clients and solve the digital workflow demands of today

For over a decade, IBM and ServiceNow have driven innovation in the IT service management and workplace services market. With IBM Consulting, our global partnership helps you accelerate time to value, gain full visibility into your operational footprint and humanize your workflow automation experience.

Learn more
Related solutions AI consulting

Our AI consulting services reinvents how your business works with AI, by bringing together our deep industry and domain expertise, along with AI technology and an experience led approach that augments, not replaces, your team, elevating both their skills and the value of their work. ​

Learn more
Data and analytics consulting

Our data analytics, AI, and industry experts work together to help align your data strategy in order to build an insight-driven organization, adding AI and automation at specific points of impact.

Learn more
AI governance services

Learn how we work with clients to create a responsible, transparent AI strategy supported by organizational governance frameworks alongside automated AI governance platforms.

Learn more
Next steps

Subscribe to our Institute for Business Value newsletter to receive the latest research-driven insights to help you move farther and faster with your business.

Subscribe to IBV Insights Explore career opportunities

Join our team of dedicated, innovative people who are bringing positive change to work and the world. 

Register now
Subscribe to our monthly newsletters

Receive our monthly newsletters that deliver insights about trending technologies impacting your business.

Subscribe now
Subscribe to our technology and business newsletters

Go beyond the hype with expert news on AI, quantum computing, cloud, security and much more.

Know more