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Process mining software finds opportunities to optimize business and IT processes.
Overview
What is IBM Business Automation Workflow?
IBM® Business Automation Workflow is a key capability of IBM Cloud Pak® for Business Automation. It unites information, processes and users to help you automate digital workflows on premises or on cloud. Create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes.
See how Business Automation Workflow improved the productivity of a new process (02:10)
Benefits
Integrated BPM and case management
Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.
Improved customer service
Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.
Enhanced decision making
Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.
Manageable startup costs
Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.
Easy access
Take advantage of a self-service portal for access to the development, testing and runtime environments.
Features
Workflow management capabilities
Empower your business users with the ability to directly participate in workflow improvement.
Governance and compliance capabilities
Improve your ability to meet and manage information lifecycle governance requirements such as customer data protection and data retention regulations.
Dynamic content-centric applications
Implement changes and deploy new customized solutions with agility.
Virtual machine and container technologies
Make the most of a highly available production solution that offers disaster recovery options and multiple environments for development and testing.
Built-in monitoring and analytics
Get insight and visibility so you can engage process participants, scale to support transformation, prioritize work and improve productivity.
Public cloud access
Connect to the cloud service from the public cloud or mobile devices through the cloud portal, or use a separately available VPN to connect.
Reuse of process components
Improve efficiency, productivity and consistency across multiple workflows and business groups.
Get more capabilities
Get IBM Business Automation Workflow as part of the IBM Cloud Pak to extend your investment and scale with confidence
Integrated
IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI, and low-code tools.
Complete
Get task automation, workflow orchestration, decisions management, content services and more.
Modern
It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.
More than 5 million automated business rules
PNC Financial Services used IBM Business Automation Workflow to automate business decisions and manage rapidly growing workloads.
Editions
Cloud Express edition
Cloud Enterprise edition
Express edition
Enterprise edition
Get started
Try IBM Business Automation Workflow at no cost, or watch the video demo.