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Automate your digital workflows to increase productivity, efficiency and insights—on premises or on cloud

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Business Automation Workflow: Release                                                        

Learn more about the latest capabilities in Business Automation Workflow release!

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IBM Business Automation Workflow

IBM® Business Automation Workflow is a key capability of IBM Cloud Pak® for Business Automation. It unites information, processes and users to help you automate digital workflows on premises or on cloud. Create workflows that increase productivity, improve collaboration between teams, and gain new insight to resolve cases and drive better business outcomes.

Business Automation Workflow integrates seamlessly with the AI conversational interface of IBM watsonx Orchestrate through Cloud Pak for Business Automation, enabling users to discover workflows and gain insights with ease in a unified system.

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Benefits Integrated BPM and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.

Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhanced decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Manageable startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

Easy access

Take advantage of a self-service portal for access to the development, testing and runtime environments.

Features Workflow management capabilities

Empower your business users with the ability to directly participate in workflow improvement.

Governance and compliance capabilities

Improve your ability to meet and manage information lifecycle governance requirements such as customer data protection and data retention regulations.

Dynamic content-centric applications

Implement changes and deploy new customized solutions with agility.

Virtual machine and container technologies

Make the most of a highly available production solution that offers disaster recovery options and multiple environments for development and testing.

Built-in monitoring and analytics

Get insight and visibility so you can engage process participants, scale to support transformation, prioritize work and improve productivity.

Public cloud access

Connect to the cloud service from the public cloud or mobile devices through the cloud portal, or use a separately available VPN to connect.

Reuse of process components

Improve efficiency, productivity and consistency across multiple workflows and business groups.

Use case
Improve workflows with process insights Process mining uses real event data to help improve your workflows. Visualize your as-is processes to uncover inefficiencies and the root causes behind them. Learn about IBM® Process Mining
Get more capabilities Get IBM Business Automation Workflow as part of the IBM Cloud Pak to extend your investment and scale with confidence. Discover IBM Cloud Pak for Business Automation Integrated

IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI, and low-code tools.


Get task automation, workflow orchestration, decisions management, content services and more.


It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.

Editions Cloud Express edition

Low-cost entry point to get started in the cloud.

Cloud Enterprise edition

Scalable experience to start or expand workflow capabilities into the cloud.

Express edition

Perpetual license-based entry point solution, ideal for initiating workflow projects.

Enterprise edition

Perpetual license-based, enterprise-grade solution.

Resources IBM Business Automation user community

Stay current with the latest content and join the Workflow user group to deepen your skills and understanding.

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IBM® Business Automation Workflow documentation

Access documentation for IBM® Business Automation Workflow, a platform to create workflow applications to improve productivity. 

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