IBM Business Automation Workflow

AI-powered workflow automation — from first task to fully executed work, anywhere, anytime.

Start your 30-day trial
Young Asian woman using smartphone against blue coloured illuminated LED digital display screen in the dark
Person using a laptop on an automotive assembly line with robotic arms assembling car bodies in background
Events and Announcements
Discover how Business Automation Workflow is evolving with AI. Stay ahead with the latest innovations, updates, and insights by joining IBM Community events and exploring what’s new.
Learn more

Automate your workflows to increase productivity and efficiency

IBM Business Automation Workflow, a key capability of IBM Cloud Pak® for Business Automation, digitizes and automates complex processes to streamline workflows, boost productivity, and reduce operational costs through AI‑powered optimization.
AI Agents for Knowledge Workers

Empower teams to complete work faster using natural language commands, AI-generated task summaries, and intelligent multi-step actions like task reassignment and workflow updates.
Agentic AI for Autonomous Task Execution

Combine deterministic workflows with probabilistic AI capabilities to enable intelligent task execution within governed business processes using natural language interactions and AI-driven automation.
Integration with AI Agents via MCP

Standardize and scale automation by connecting Business Automation Workflow with AI agents—including watsonx Orchestrate®, Claude, and Copilot—through the open Model Context Protocol (MCP).
Gain deeper visibility and insights

Monitor workflow performance with contextual operational data through IBM Business Automation Insights (BAI) for smarter decisions, real-time visibility, and continuous process optimization.

Watch Business Automation Workflow in Action

Illustrated dashboard UI with charts, settings gear, user profile card, folders, navigation arrows, and puzzle icon in blue tones.
Invoking IBM watsonx Orchestrate Agents from Workflow

Enhance your workflows with agentic AI by invoking watsonx Orchestrate agents using natural language. This capability enables autonomous task execution, automating manual steps to increase task completion, improve efficiency, and deliver better business outcomes.
Flow diagram with branching lines connecting speech bubbles to geometric shapes like squares, circles, and a diamond in pastel colors.
Triggering workflow automations using a local MCP Server

Business Automation Workflow supports integration with AI agents like IBM watsonx Orchestrate and others using the Model Context Protocol, enabling consistent agent access to tools and data for seamless business automation integration.
Circular workflow diagram with a central chat bubble, connected icons for images, video, documents, and bar chart in purple and gray.
Empowering users with the agentic Workplace Assistant

IBM Business Automation Workflow 25.0.1.0  and Cloud Pak 25.0.1 introduce a natural language Workplace Assistant enabling conversational interactions, multi-step commands, and rich process insights, delivering improved context, informed decisions, and more seamless user experiences.

Client stories

Asian senior female financial advisor discussing documents on a tablet computer with a couple in a new house
First Canadian Title (FCT)
Reduced the turnaround time for new title insurance applications from 2 weeks to 15 minutes by automating process flows.
Aerial top view of Oil ship on sea.
Sol Caribbean Ltd.
Streamlined approval time for major projects from weeks to one week or less through workflow automation.
Young Indian woman using smart phone sitting on a staircase
Asian Paints Limited
Deployed automation to simplify and accelerate the sales process to drive revenue growth.
Take the next step

Try IBM Business Automation Workflow at no cost.

  1. Start your 30-day trial