RPA or workflow, which should you choose?



Integrated BPM and case management

Consolidate and standardize task work for easier prioritization. Combine process-centric and case-centric work in repeatable business workflows to meet wider enterprise needs.

Improved customer service

Expedite client engagement by providing workflow participants and case workers with access to systems, information and analytics. Speed transactional workflows and case resolutions.

Enhanced decision making

Use built-in visibility and powerful analytics to identify the best actions to resolve cases quickly and improve collaboration between IT and business teams.

Manageable startup costs

Start projects small with low startup costs and a subscription-based consumption model, then grow and scale smoothly from initial project to enterprise-wide program.

Easy access

Take advantage of a self-service portal for access to the development, testing and runtime environments.

Use case


Get more capabilities

Get IBM Business Automation Workflow as part of the IBM Cloud Pak to extend your investment and scale with confidence


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IBM Cloud Pak for Business Automation includes AI-powered capabilities, a common UI, and low-code tools.


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Get task automation, workflow orchestration, decisions management, content services and more.


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It’s a modular and easy-to-consume pricing approach, so you only pay for what you need.

Client story

Get started

Try IBM Business Automation Workflow at no cost, or watch the video demo.