IBM Process Mining
Reduce process times by 70% and achieve a 176% ROI
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Unlock efficiency with AI-infused process intelligence

IBM® Process Mining helps businesses make faster, more informed decisions for process improvement through data-driven insights.

Gain complete process transparency using data from your business systems, such as ERP and CRM, pinpoint inefficiencies and prioritize automation by impact and expected ROI. Drive continuous process improvements by triggering corrective actions or generating RPA bots.

With this offering, clients can improve complex processes—achieving an 80% reduction in average lead time—to stay competitive, boost efficiency and reduce operational costs.

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Unlocking Significant ROI: Inside the Forrester Study on IBM Process Mining webinar

Process Mining and RPA: Meet the ultimate automation power couple

Forrester's study reveals: make continuous process optimization your business imperative.

Use cases

Procure to pay Tackle maverick buying, eliminate inefficiencies and maximize cash discounts. Understand how your business is performing, optimize spend and implement automation where it makes sense while reducing errors and improving productivity. Read the P2P white paper
Order-to-cash Ensure on-time delivery, plan for demand and unveil process inefficiencies. Analyze the customer journey, highlight process interdependencies and reveal patterns in payment terms and runs for supplier invoices to control spend. Read the order-to-cash case study
Accounts payable Identify bottlenecks (or delays) and non-compliant process behaviors with the help of conformance checking and root cause analysis. Ensure timely payments while driving down costs by identifying opportunities for early payment discounts and automation.
Intelligent automation Realize the full potential of intelligent automation by coupling complementary AI and automation solutions with process mining to maximize the benefits of automation initiatives. Read the case study
Customer onboarding Pinpoint the best practices across different onboarding process variants. Reduce overall process time through actionable automation recommendations like the processing of forms. Receive alerts when compliance guidelines aren’t met.
IT incident management Identify bottlenecks in incident management processes and optimize incident assignments using actionable insights. Predict incidents that have a high chance of expected SLA or KPI breaches and alert relevant stakeholders in a timely manner.

Client stories

The oldest private bank in Argentina was able to process 20% more foreign trade transactions due to better workload distribution. Read the client story
Improving the buying experience

A leader in “ready-to-wear” designer clothing, Max Mara redesigned order-to-cash for a better buying experience and uses process mining to make more strategic, ROI-driven process improvements.

Improving the process

One of America’s largest state governments decreased process lead time from 5 days to 15 hours and reduced maverick fees by USD 1.4 million after eliminating process violations and inefficiencies.

Procurement process flow optimization

An electric power provider used AI-based process discovery to drill down into purchasing data, revealing opportunities for an 80% reduction in average order lead time and improved flow that cuts 67% of unnecessary process steps.

Transforming user experiences

The largest bank in Italy mapped and streamlined its processes, reducing the amount of time spent processing loans by 70% and saving EUR 1.4 million by automating 91 processes.


Gain transparency  Create unprecedented levels of transparency into the way your processes are being executed. Limit your reliance on human bias with data-driven, fact-based process intelligence.

Reveal inefficiencies Identify customer pain points, eliminate gaps or deviations in processes, and avoid excess spend to streamline your processes and boost the customer experience.

Trigger actions Maintain process health, prevent issues and easily course-correct to reach goals. Use process insights to trigger corrective actions when specific business logic is met like KPI alerting users, overdue invoices activating payments and more.

Manage compliance Monitor process execution, detect violations or bottlenecks, analyze the root causes and conduct fact-based compliance checks more efficiently to increase standardization.

Boost productivity Eliminate repetitive work, remove unnecessary steps and create automations where it makes most sense to reduce cycle times and boost employee satisfaction.

Accelerate digital transformation Gain operational transparency, anticipate disruptions and identify where processes need to be enhanced to improve decision-making and support the various stages of transformation. Read the ebook

Features As-is process model discovery

Access a fact-based process model with insights from stakeholders and data sources into how your business is working.

Automated RPA generation

Identify automation opportunities, prioritize by impact and expected ROI, and fast-track implementation with automated RPA bot generation.

AI-powered process simulations

Predict the impact and ROI of change initiatives and identify potential operational risks before making investments by performing what-if analyses.

Conformance checking with root cause analysis

Analyze non-conformant cases to identify the root causes of deviations, stakeholders involved and impacts on key performance indicators (KPIs).

Seamless user experience

Integrate with hundreds of sources including SAP, Oracle and more. Deploy anywhere and customize dashboards with a low-code/no-code platform.

Desktop user interactions recording

Enhance process analyses with task mining for a holistic view into processes and tasks. Reach process transparency to make key decisions.

Process Mining Process Applications IT service management for ServiceNow

Enhance IT efficiency, boost customer experience and take proactive measures to improve performance monitoring and targeted automations.

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Sustainable procurement

Help businesses optimize and streamline operations with a focus on sustainability.

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IBM Process Mining Process Applications

 Explore more process applications.

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Recognition and awards
IBM Process Mining wins top awards on G2 and TrustRadius Process Mining is one of the 25 IBM products to earn the Top Rated Distinction from TrustRadius (blog). It has been awarded multiple G2 and TrustRadius awards and is mentioned in the G2 Grid Report for Process Mining Summer 2023. Read the report Read the blog
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