Banks today face rising customer expectations, intensifying competitive pressure, and an evolving threat landscape. To fuel growth, rethink cost structures, and close risk and compliance gaps, financial institutions need AI and automation embedded across every part of the business. With deep industry expertise and decades of partnership with the world’s leading banks, IBM helps banks modernize with secure, hybrid‑cloud foundations and integrated AI agents that enhance customer engagement, streamline complex operations, and strengthen cybersecurity resilience.
Use cases
Explore real-world application for AI in banking.
As organizations accelerate their adoption of hybrid cloud and AI, security risks are growing faster than traditional defenses can respond. The widening attack surface threatens sensitive data, customer trust, and regulatory compliance. Security and risk leaders must adapt quickly, knowing that a single compromised identity or unchecked access point can disrupt an entire digital ecosystem.
Customer expectations in the banking industry continue to rise, but fragmented systems and disconnected AI tools often create friction at every touchpoint. IBM enables connecting AI agents across channels and workflows, resulting in fluid customer interactions for banks, reducing response times and improving self‑service experiences.
AI and automation are redefining how financial institutions generate growth, cost efficiency, and compliance. IBM can streamline operations, remove technology bottlenecks, and scale AI across the business so banking leaders can sharpen their competitive position, grow revenue, and adapt quickly.
Banking and financial markets solutions
Easily create personalized generative AI-powered assistants and agents to automate and accelerate your work
Automate your complex workflows with AI agents and assistants
Improve speed, accuracy and productivity of threat detection and mitigation with AI-powered solutions that keep your security teams in the loop, and in charge.
Learn how the finance industry streamlines hybrid cloud operations with HashiCorp.
Modernize core banking and payments and build resilient digital foundations that endure disruption
Transform your business and manage risk with a global leader in cybersecurity, cloud and managed security services.
Enhancing processes and security while moving toward the goal of zero trust.
Navigating regulatory compliance and ethical AI complexity.
Reimagining a personalized, digital experience in banking to boost customer satisfaction.
Modernizing investment services to deliver seamless customer experiences.
