AI for the Enterprise

September 21, 2018

Announcing the AI solution with voice for contact centers

IBM Customer Care Voice Agent is easy to set up and connect to existing call center infrastructure or telephone networks. That's part of the reason Forrester named IBM Watson Assistant the leader in their report, “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018.”

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September 19, 2018

It’s time to start breaking open the black box of AI

At IBM, we’ve seen our customers use AI as a catalyst to reimaging their workflows – transforming how customer call centers operate, how people complete their taxes, and how legal professionals make data privacy compliance decisions. However, many organizations still continue to struggle in deploying their AI into production environments across their existing applications. For AI […]

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September 10, 2018

Clearscope makes it easy to improve organic search with Watson AI

Clearscope is able to use IBM Watson to reverse engineer the search engine process so content marketers can understand the key concepts surrounding the topics they want to write about, without having to duplicate content or resort to keyword stuffing.

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September 7, 2018

IBM named a “Leader” in Forrester Predictive Analytics and Machine Learning report

Watson Studio was named a “Leader” in the Forrester Q3 2018 Wave report on Multimodal Predictive Analytics And Machine Learning Solutions. According to the Forrester report, IBM Watson Studio is a “perfectly balanced PAML solution for enterprise data science teams.

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September 5, 2018

How conversational AI concepts enrich customer service interactions

Conversational AI  allows for nuanced interactions which are more human-like than typical chatbots. To learn how to get started building a conversational AI solution for your business, register for the IBM Masterclass: Core Conversational AI Concepts.

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August 29, 2018

Meet the faces behind conversational AI

Who are the faces behind successful AI assistants? Meet one of them: creative writer for conversational AI Maya Hausammann, who crafts responses for Autodesk’s Virtual Assistant, AVA.

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August 22, 2018

Getting started with conversational AI

In episode 2 of the Watson Masterclass, Lakisha Hall will discuss the foundations of the conversational AI journey and dive deeper into how to create your strategy, build your team and prepare your data.

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July 30, 2018

IBM’s data privacy policy for an AI-powered world

Concerning data privacy, IBM Watson services are trained and designed to process files such as customer contracts, disclosures, and reports which facilitate transparency and enable us to comply with international laws and policies.

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July 16, 2018

Building trust in the age of AI – How businesses can build fairness into their machine learning models

Every organization that develops or uses AI, or hosts or processes data, must do so in ways that allow them to rationalize the decisions or recommendations in a way that is easily consumable. Let's examine Forrester's recommendations how organizations can leverage AI for the good of humankind, while avoiding the ethical pitfalls associated with perceived discrimination.

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