Cognitive Enterprise

July 20, 2017

Watch your tone! IBM expands on Watson’s tone sensitivity for customer service applications

Watson's Tone Analyzer API is expanding its emotional understanding to help businesses better solve customer engagement challenges. The new feature detects tones in customer conversations indicating frustration, satisfaction, excitement, politeness, impoliteness, sadness and sympathy helping agents and chatbots respond appropriately to customers.

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July 11, 2017

AI-to-AI communication in advertising increases brand safety and improves ad performance

Watson Discovery News helps ad agency Rocket Fuel find and interpret millions of articles weekly to determine sentiment, and negative and positive keywords. This transforms millions of customer data points into predictive marketing intelligence, and improves brand safety and ad performance.

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July 6, 2017

How Wimbledon is using IBM Watson AI to power highlights, analytics and enriched fan experiences

As the official IT consultant to Wimbledon for 28 years, IBM delivers new levels of engagement for attendees and 70 million online fans. Watson is analyzing 22 years of data and 53,713,514 tennis data points. A Watson-powered digital assistant helps fans around the venue.

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July 5, 2017

Register for a Watson webinar on how chatbots can tackle curveball questions

In this free technical webinar, learn how to build a chatbot using Watson Conversation and extend its function using Watson Discovery Service’s cognitive search to answer questions beyond modeled intents. Find out how to use Watson Conversation with Watson Discovery together to build chatbots that create more engaging user experiences.

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June 28, 2017

Teaming up with Tribeca Film Festival to inspire digital storytelling with Watson

IBM Watson partnered with the Tribeca Film Festival to launch “Storytellers with Watson," a competition for innovation and AI in digital storytelling. Here are the stories of the five finalists — including the winner Seth Grossman — applying IBM Watson and IBM Cloud to enhance creative projects across film, dance, virtual reality, and marketing.

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June 27, 2017

Why it matters that AI is better than humans at games like Jeopardy

There are many valuable, real-world benefits to AI mastering human games. AI systems learn strategy, negotiation, and, in particular, the ability to predict what humans will do – all of which can be applied to business problems. These games can be very high stakes, like business negotiations, cybersecurity, finance and medical treatment.

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June 21, 2017

IBM Watson at VivaTech 2017: AI trends, new Watson-powered startups and more

The VivaTech Conference was back in Paris from June 15-17 this year, drawing 50,000 tech leaders, innovators and tech-lovers from around the world. The IBM team showcased how Watson is at work in the world today, and also introduced 9 startups that are already building with Watson's APIs in various industries around the world.

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June 19, 2017

Bots for the greater good: 6 chatbots making the world a better place

Chatbots are great for 24x7 customer service, booking hotel rooms or getting weather updates. But others have nobler goals for their bots. Here are 6 inspirational bots powering social good, including bots that help people solve legal issues, quit smoking, meditate, and find voting locations. What will you build?

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June 15, 2017

The code of ethics for AI and chatbots that every brand should follow

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.

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