Cognitive Enterprise

October 17, 2017

How Watson Advertising improves decision-making and reduces costs across the marketing lifecycle

The Weather Company’s ad sales business has become IBM Watson Advertising, offering agencies and marketers a portfolio of media, data, and AI solutions to help improve decision-making and reduce costs – from media planning through measurement.

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October 17, 2017

How chatbots can help reduce customer service costs by 30%

Businesses spend $1.3 trillion on 265 billion customer service calls each year. Chatbots can help businesses save by speeding up response times, and answering up to 80% of routine questions. Learn how you can increase productivity and performance at call centers by seamlessly integrating chatbots, AI and live agents.

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October 15, 2017

The code of ethics for AI and chatbots that every brand should follow

While chatbots continue to grow in popularity, businesses often overlook important issues related to morals and ethics of chatbots and AI. Customers need to know when they are communicating with a machine, and that brands will protect their privacy and data in today’s interconnected world.

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October 12, 2017

How Autodesk sped up customer response times by 99% with Watson

Learn how software company Autodesk improved response times by 99% by building a virtual agent (AVA) that interacts with customers and responds to questions in real-time. AVA resolves issues on her own or can collect information to hand over to a human agent along with a full background. Learn how Autodesk used Watson to scale customer service, increase user satisfaction, and answer more inquiries faster and accurately.

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October 11, 2017

Top 3 sessions to attend at the virtual summit on the future of call centers

Call centers are falling behind expectations as consumers increasingly expect a consistent and cohesive brand experience across channels. Integrating AI and chatbots can help transform your customer service operations from voice to digital, delivering seamless experiences across channels. Attend our Virtual Summit to learn more.

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September 26, 2017

Announcing new service changes and upgrades to Watson Tone Analyzer

We're excited to announce new changes to the Watson Tone Analyzer service that reflect user feedback. Three key changes include removing social tones, combining anger and disgust tones and outputting only dominant tones for text. These changes are active as of September 25. Learn more.

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September 21, 2017

Why Watson? More accuracy. Less training time. Insanely better CX results

Nearly 80% of contact centers say their current customer service systems won’t meet their future needs. Learn how Max Kelsen is using AI to shine a light on customers’ dark data to help them realize greater value from their entire data berg, not just the tip, creating custom knowledge domains 66% faster and with 97% accuracy.

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September 19, 2017

IBM Study – C-Suite innovators say AI will make biggest impact on personalizing customer experience

We interviewed 3,000 C-suite executives in 20 industries and 90 countries to understand their approach to AI. More than half of them believe AI gives them a competitive advantage by improving customer experience. To compete, organizations are “rewiring” their operating models for speed and responsiveness.

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September 11, 2017

Hiring Heroes: How Woodside Energy works with IBM Watson

Key points: – Woodside Energy has been working with Watson to make decades of expertise available to its engineers. – Watson ingested the equivalent of 600,000 pages of information, or 30 years of knowledge – Watson helped reduce the time spent searching for expert knowledge by 75% Learn more   Woodside Energy is Australia’s largest […]

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