AI for the Enterprise

AIconics names IBM Watson Discovery Best Innovator in Natural Language Processing

June 20, 2019 | AI for the Enterprise, Discovery and Exploration

On June 11, the world’s only independently judged enterprise AI awards – the AIconics – named Watson Discovery the winner for “Best Innovation in NLP.” Natural Language Processing is the area of computer science and AI that governs the interaction between computers and human languages. Specifically, NLP concerns how computers process and analyze unstructured natural language data. ...read more


IBM Watson Assistant gets smarter and faster, making customer service a breeze

June 20, 2019 | AI for the Enterprise, Conversational Services

We're excited to announce new Watson Assistant features that are designed to change the way businesses interact with their users. Watson Assistant not only helps answer customer questions quickly and accurately, but it also ensures that employees are empowered to do their jobs efficiently. ...read more


Balancing personalization with brand consistency: Podcast interview with Tameka Vasquez & Oliver Christie

April 30, 2019 | AI for the Enterprise, Think Leaders

In this episode of thinkPod, we are joined by Tameka Vasquez (marketing strategist and professor) and Oliver Christie (futurist and founder of Foxy Machine). We talk to Tameka and Oliver about creating customer experiences that resonate, the beauty of simplicity and being jargon-free, and whether or not AI will replace human creativity with marketing. We also tackle whether marketers have been tone deaf and the difficulties of hyper personalization. ...read more


Making mom proud with collaboration solutions

April 24, 2019 | AI for the Enterprise

In this episode of thinkPod, we are joined by Michael McCabe, Vice President of WW IBM Go to Market at Box, who talks about how companies are leveraging collaboration tools to drive insights and outcomes, the evolution of content, and the future of AI in managing unstructured data. ...read more


How can AI improve the employee experience?

April 5, 2019 | AI for the Enterprise, Think Leaders

How can AI improve the employee experience? In this episode of thinkPod, we are joined by x.ai co-founder & CEO Dennis Mortensen and Ben Jackson, founder of For the Win. We talk to Dennis and Ben about hiring algorithms and the danger of bias, whether HR teams are equipped to make data-driven decisions, Inbox Zero versus Inbox Infinity, and the possibility of cultural change. ...read more


Use intelligent search to find real answers with less effort with Watson Discovery

March 5, 2019 | AI for the Enterprise

Introducing, smart document understanding (SDU), a powerful feature now available in Watson Discovery, that can give you accurate answers faster, from 10 days to 2 minutes for one leading bank. Building on advances from IBM Research and drawing on the corpus conversion service released in late 2018, smart document understanding allows you visually train AI to understand your documents. ...read more


IBM’s Think 2019 highlighted best of AI customer service applications

February 15, 2019 | AI for the Enterprise

IBM's Think 2019 was an industry-leading conference that took place February 12-15 in San Francisco and included 2,000+ technical and business sessions with execs from ExxonMobil, Sprint, Honda, KPM, and others. In addition, more than 800 leaders, 400 developers and 200 distinguished engineers from IBM appeared on stage and in private sessions. Speakers ranged from football great Joe Montana, skateboard pioneer Tony Hawk and astronaut Taylor Richardson. ...read more


Welcome to Think 2019!

February 12, 2019 | AI for the Enterprise

Welcome to Think 2019! We decided to try something new this year and update this blog in real-time, so that you may have a glimpse into the conference experience. In case you have not been following along, Think 2019 is IBM's only conference of the year, taking place February 12-15 in San Francisco. ...read more


IBM Watson is now available anywhere

February 11, 2019 | AI for the Enterprise

The team at IBM is thrilled to announce the next big evolution with Watson Anywhere. Now, Watson is available to reach data stored on any cloud—anywhere, making it more open and accessible than ever before. ...read more