The state of chatbots has quickly evolved from a fad to an essential part of corporate strategy. No longer a nascent technology, chatbots have matured into solutions that enterprises across industries are taking seriously. But how do we distinguish a
simple chatbot from human-like, AI-driven conversational solutions that we now see businesses adopting? In this three part series, we will examine what it means to deploy "Conversational A.I." for the enterprise.
It provides you with new insights and ways to optimize the customer experience.
Whether to provide better customer service, drive employee engagement, or improve other solution areas that chatbots play a role in, Conversational AI allows you to build robust agents that carry out conversations that communicate knowledge, answer questions,
or walk you through a process. Designing a conversation to sufficiently meet consumer needs and return real business value requires a nuanced strategy and in-depth considerations. Once implemented, these conversations become more than just
another way to interact with your brand—they become a source of data to understand what your customers are looking for and how they are engaging with your organization. Ultimately, it provides you with new insights and ways to optimize
the customer experience.
Chatbots harness the power of human conversation to exponentially enhance expertise.
Conversational AI is therefore much more than just a simple chatbot. However, for the purpose of concision and clarity, we will use the term "chatbot" as an all-encompassing category of cognitive applications that use natural language understanding
toenable conversations between man and machine.
Chatbots harness the power of human conversation to exponentially enhance the expertise, agency and impact of your organization on the world. Let's learn how to design one for your business.
Learn more on how to build Conversational AI for the enterprise
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