IBM watsonx Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees.
Powered by large language models (LLMs) you can trust, and an intuitive user interface, watsonx Assistant empowers your teams to build AI-powered voice agents and chatbots that deliver automated self-service support across all channels and touch-points with seamless integration to the tools that power your business.
Tune in to our bi-weekly demo series to learn how your business can build dynamic and reliable customer experiences with AI.
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Learn about putting AI to work for customer service
Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.
Meet a natural language AI chatbot that understands human conversation and improves the customer experience.
Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.
Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.
Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.
Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support.
All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. Generally expected results cannot be provided as each client's results will depend entirely on the client's systems and services ordered.