AI and ML watsonx Assistant watsonx Assistant

Deliver consistent and intelligent customer care with conversational AI

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Conversational AI for fast and friendly customer care

IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences

— Powered by large language models (LLMs) you can trust
— Intuitive user interface 
— Build AI-powered voice agents and chatbots  
— Deliver automated self-service support across all channels and touch-points 
— Seamless integration to the tools that power your business

Conversation Design with IBM watsonx Assistant

Get a glimpse into the art of chatbot conversation design, with 4 unique storylines to choose from.

Customer benefits 370% Return On Investment

A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, modeled a composite organization based on real client data that showed a payback period of less than 6 months and an ROI of 370% over three years.

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95% Answers automated with accuracy

Bradesco automated their customer service answers with 95% accuracy using watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions.

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24x7 Self-service availability

Provide a consistent experience across channels and scale to handle large contact volumes.  Use an intelligent virtual agent as the initial touchpoint with customers to provide answers and self-service actions—even during off-hours.

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Key features Explore the many ways that watsonx Assistant can speed communications with customers, boost productivity, and improve your bottom line. Agent assist

Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.

Boost agent productivity
Artificial intelligence

Meet a natural language AI chatbot that understands human conversation and improves the customer experience.

See the power of AI

Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business—without migrating your tech stack.

See the available integrations

Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.

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Visual builder 

Launch a chatbot with no coding skills. Train with only a few questions or use our chatbot templates right away.

Learn how to build your AI chatbot Try basic conversation design – Take our 101 demo

Give your AI voice chatbot a clear and friendly voice. Integrate IBM watsonx Assistant on the phone to improve customer support.

Customer service with a human touch
Virtual agent highlights The latest news for IBM watsonx Assistant and partnerships IBM announces watsonx Large Speech Model (LSM)

Our state-of-the-art LSM built for customer care use cases is now available in closed beta. It delivers high accuracy in speech recognition and advanced transcriptions out-of-the-box, so you can move away from rigid IVR interactions and confidently use generative AI to engage with customers over the phone.

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IBM announces combined integration with NICE

Clients now have the ability to connect natively to watsonx Assistant and NICE CXone via Virtual Agent Hub platform.

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2023 Gartner Peer Insights Customers Choice

IBM watsonx Assistant recognized as a Customers Choice in the 2023 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI platforms.

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Banking Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human. watsonx Assistant for banking

Government AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents.  watsonx Assistant for government

Healthcare AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries. watsonx Assistant for healthcare

Insurance AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate. watsonx Assistant for insurance

Retail watsonx Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale. watsonx Assistant for retail

Use cases  watsonx Assistant can be quickly configured to meet the special needs of your department. Customer service

Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget.

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Human resources

HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.

Explore HR automation

Powerful AI chatbot marketing software helps you improve customer experiences and boost lead generation with fast, personalized customer support.

Explore our chatbot marketing software
Partner with us to deliver enhanced commercial solutions, embedded with watsonx Assistant, to better address clients’ needs.
Awards and reviews
Take the next step

Schedule a personal demonstration with a product specialist to discuss what watsonx Assistant can do for your business or start building your AI assistant today, on our free plan.

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All client examples cited or described are presented as illustrations of the manner in which some clients have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual client configurations and conditions. Generally expected results cannot be provided as each client's results will depend entirely on the client's systems and services ordered.