In the fast-paced healthcare industry, healthcare organizations are fiercely competing to raise the bar and ensure they provide reliable and personalized medical assistance. Patients expect real-time support covering the full spectrum of health topics, from well-being and mental health to medical advice on health issues.
Watsonx AI Assistants provide consistent answers to patient questions and can step up to act as symptom checkers, conduct patient triage and manage routine tasks like appointment scheduling, prescription refilling, appointment reminders or follow-ups. By handling these actions, healthcare professionals can focus their energy where it’s needed most, on complex care tasks.
At a time when the healthcare industry faces shortages in the clinical workforce, rising demand for services, backlogs and financial pressures, automation algorithms and advanced natural language processing (NLP) technology in healthcare chatbots built with watsonx Assistant contribute to better health outcomes for patients, and saved time for clinicians.
Simple tasks like booking appointments and checking test results become a struggle for patients when they need to navigate confusing interfaces and remember multiple passwords. A healthcare chatbot offers a more intuitive way to interact with complex healthcare systems, gathering medical information from various platforms and removing unnecessary frustration.
An AI-powered solution can reduce average handle time by 20%, resulting in cost benefits of hundreds of thousands of dollars.
60% of healthcare consumers requested out-of-pocket costs from providers ahead of care, but barely half were able to get the information.
82% of healthcare consumers who sought pricing information said costs influenced their healthcare decision-making process.
Costly pre-service calls were reduced and the experience improved using conversational AI to quickly determine patient insurance coverage. The solution receives more than 7,000 voice calls from 120 providers per business day.
Clients now get crucial, up-to-date information on their orders. The Cardinal team had a successful test case up and running in five days.
GlaxoSmithKline launched 16 internal and external virtual assistants in 10 months with watsonx Assistant to improve customer satisfaction and employee productivity.