Support for Business Partners
“We pay about $2,500 annually for the Value Package, and we were able to close a $500,000 deal because of it — that's a pretty amazing ROI from just one deal.”
Tom Hughes, Alliance Manager, Ciber (view case study)
Support for your solutions
Create solutions and reach new clients by joining our ecosystem of partners, experts and digital marketplaces at IBM Partnerworld – developed for any business that wants to partner with IBM. Our Business Partners come from companies small and large; from those that sell IBM to those that use it; from traditional resellers to new, born-on-the-cloud companies; from solutions architects to deployment experts. We make the partnership about you — first and always.
Support for your customers
For enterprise-class, post-sales technical support for your customers, see IBM Support as a Service . We will manage your remote technical support, field services and parts logistics so you can focus on product development and growth. Support as a Service uses IBM’s Watson artificial intelligence, which makes smart recommendations by understanding and analyzing large volumes of complex technical information, enabling extraction of fast and accurate insights to make quality, cost and client experience improvements.
With the IBM Value Package and the IBM Software Access Option, you have access to exclusive resources to help you reach new customers and meet new goals.
IBM Value Package
All IBM Business Partners are eligible to purchase support via the IBM Value Package , which includes:
- Unlimited pre-sales guidance from experts at IBM.
- Remote technical support during commercial solution development.
- Developer support for applications with select IBM Cloud, Systems or Software.
- Reimbursements for training and achieving credentials through You Pass, We Pay.
- Exclusive access to select SaaS services.
- IBM Software Access Catalog with over 16,000 downloadable solutions.
Software Access Option
If you simply want access to solutions without the support, then the Software Access Option is for you.