IBM Enterprise Support and Preferred Care options for Open Source Software
IBM provides comprehensive support options for Red Hat, Linux and SUSE.
Enterprise Support
Open Source distribution | Enterprise Support options | Client need | Features | Case Severity Response Goal † | Fee |
---|---|---|---|---|---|
|
|
|
|
|
|
Preferred Care
Open Source distribution | Preferred Care options | Client need | Features | Case Severity Response Goal † | Fee |
---|---|---|---|---|---|
|
|
|
|
|
|
† Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
Some open source cloud services implementations may also introduce a Client Success Manager (CSM) to help you adopt, nurture, and grow your investment. They will work closely with your support professionals (and account managers with select Preferred Care offerings) to help clear hurdles for the success of your Cloud services.
Additional references:
- If you are a client in the United States looking for tighter security with your support interactions, review our Country based support page.
- If you require a support solution across multiple vendors, review our Multi-vendor Support page.
- If you are a developer looking for help to code your applications, see IBM Support for Developers for available options.
Support Guide Feedback
Tell us what you think!
-
Leave comments
Provide feedback on the IBM Support Guide.
-
Directory of worldwide contacts
General contact and Support information.
-
Community discussion forum
Select your product to begin.