IBM Enterprise Support and Preferred Care options for On-premises Software
The IBM on-premises software portfolio is comprehensive, designed to solve your most challenging business needs – large and small, across all industries, worldwide. Our software support offerings mirror those needs, to help you spend less time talking to us, and more time concentrating on your business.
|Enterprise Support||Preferred Care|
Our Enterprise Support offering for on-premises software (purchased via Passport Advantage ) includes:
Our Preferred Care offering for on-premises software is provided by the Accelerated Value Program (AVP) or Expertise Connect (EC) – these programs are designed to:
The Accelerated Value Program and Expertise Connect provides prioritized handling for your issues and secures a dedicated partnership between you and assigned support professionals. These support professionals become trusted advisors who can help you improve system performance, minimize the risk of downtime, and escalate support issues as needed.
|Enterprise Support options||Client need||Features||Case Severity Response Goal †||Fee|
|Subscription and Support||Strong business protection, for production workloads||
||1st year included with software license|
Preferred Care options
|Client need||Features||Case Severity Response Goal †||Fee|
|Ultimate proactive business protection, for mission critical workloads||
† Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
Renew your Subscription and Support with Passport Advantage Online .
- If you are a client in the United States looking for tighter security with your support interactions, review our US Secure Support page.
- If you require a support solution across multiple vendors, review our Multivendor Support page.
- If you are a developer looking for help to code your applications, see IBM Support for Developers for available options.