IBM Enterprise Support and Preferred Care options for Appliances
IBM Appliances provide a complete solution of integrated hardware and software. All IBM Appliances include the same Enterprise Support and Preferred Care options as outlined in the On-premises Software page; however, we have additional hardware upgrades available.
Here is a summary of our Appliance support offerings
|Enterprise Support options||Client need||Features||Response Goals †||Hardware Support Goals||Fee|
|Subscription and Support||Strong business protection, for production workloads||
||Onsite response and parts delivery before 5pm next business day||1st year included with appliance license|
|Appliance Hardware Business Critical||Business critical hardware support||
||N/A||Onsite response and parts delivery within 4 hours of dispatch, 24x7||Priced by appliance|
|Appliance Hardware Media Retention||Media retention||You retain the replaced Hardware Security Module (HSM) hard disk drive (HDD), solid-state drive (SSD) or flash memory.||N/A||N/A||Priced by appliance|
|Preferred Care options||Client need||Features||Response Goals †||Hardware Support Goals||Fee|
|Ultimate proactive business protection, for mission critical workloads||
||Onsite response and parts delivery before 5pm next business day||Priced by appliance|
† Review the Severity Descriptions guidelines for business impact associated to each severity level. Response Goals are intended to describe IBM's goals only, and do not represent a guarantee of performance.
Renew your Appliance Subscription and Support with Passport Advantage Online .
For a complete overview of IBM Appliances, including migration, quickstart, health check, configuration and management services, review the Appliance Support Guide .
- If you are a client in the United States looking for tighter security with your support interactions, review our US Secure Support page.
- If you require a support solution across multiple vendors, review our Multivendor Support page.
- If you are a developer looking for help to code your applications, see IBM Support for Developers for available options.