Intelligent automation: Reshaping work
Automation is transforming how we work — what if we infuse it with AI?
Why automation matters
Work as we know it is changing
Automation, which uses machines to free employees from repetitive tasks, has gone beyond creating simple efficiencies and cutting costs. It can create better experiences at speed, enhance employee productivity, streamline operations and build customer loyalty. It’s permeating all types of work, and companies in nearly every industry are using it to help drive growth.
Forward-thinking businesses are going even further. By working with companies like IBM, they’re implementing intelligent automation. Where traditional automation uses bots to perform repetitive and rules-based tasks involving structured data, intelligent automation puts bots together with AI technologies like machine learning, natural language processing and analytics.
The rise of intelligent automation
Automation technologies are developing at a breathtaking pace, and business leaders are faced with prioritizing areas to automate, and then choosing between technologies.
This report from Forbes shows how operating executives are viewing their automation journeys — especially as intelligent automation becomes a reality.
The power of automation + AI
AI-driven automation changes the speed and scale at which you can work, letting you:
- Identify previously unseen opportunities for automation to have the greatest impact
- Scan millions of pieces of data in a fraction of the time a human could
- Drive autonomous decision making and continuous process improvements
- Balance human and machine tasks to build the optimal collaborative workforce
The power of your people
Are repetitive tasks turning your talented workers into robots? Watch the animated short to see how automation frees up your people to do what they do best.
Your automation journey
As your business transforms, IBM can help.
New to automation?
Talk to us to discover how your business can start taking advantage of automation.
Industry-leading software
Learn about the tools you need to automate any type of work at scale.
Industry-leading services
Achieve the benefits of automation with experts to help you implement and scale.
How IBM can help
Improved customer experiences
70%
decrease in service desk tickets with cognitive technology and robotic automation¹
Accelerated application-building
50k
client application solutions quickly built on IBM’s automation platform²
Heightened return on investment
6x
ROI achieved by a leading banking client using IBM’s automation platform³
Stories from our clients
See how leading companies in major industries are automating with help from IBM.
Banking
Banco Popular deploys IBM’s robotic process automation and reduces process completion times by 90 percent.
Shipping
BNSF Railway Company improves safety by automating sensor monitoring, data collection and analysis. (02:36)
Government
Edmonton Police Service frees officers from routine work to solve crimes and keep citizens safe.
Retail
Read how retail and consumer product companies are applying intelligent automation. (PDF, 1.2 MB)
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Footnotes
¹ Source: A Forrester Total Economic Impact Study Commissioned by IBM; The Total Economic Impact Of IBM Automation For Application Management: Cost Savings And Business Benefits Enabled By IBM Automation, January 2018.
² Source: IBM internal data
³ Source: A Forrester Total Economic Impact Study Commissioned by IBM; The Total Economic Impact Of IBM Automation For Application Management: Cost Savings And Business Benefits Enabled By IBM’s Automation Platform, March 2019.