IBM Technology Lifecycle Services - Infrastructure Services
Leverage IBM Technology Lifecycle Services as your strategic partner for support and services across the data center. IBM TLS offers premium support services for IBM and multi-vendor technologies, providing significant benefits for businesses through a tiered support approach enabling organizations to choose a more proactive support model. By offering priority support, dedicated engineers, and customized solutions, premium services can help businesses minimize downtime, mitigate operational risk, and optimize their IT infrastructure for better performance and efficiency.
Explore the IBM Technology Lifecycle Services Infrastructure Services below. TLS can advise on infrastructure strategy, build out infrastructure solutions, operate the data center on a day-to-day basis and optimize infrastructure solutions through to end of life.
IBM Expert Care - Premium Tier - Expert Care is a modular approach that allows clients to choose the duration, service response times, and options that are most important to support their IBM Systems. In the Premium tier, clients receive
- IBM Software Maintenance or the Support Line for Storage,
- IBM Hardware Maintenance with enhanced service levels (24x7 same-day onsite repair),
- Predictive support analytics for Storage, Power and LinuxOne,
- Dedicated Technical Account Manager (TAM),
- Enhanced 30-minute response time for Severity 1 and 2 issues,
- And remote code loads (once or twice yearly)
IBM Expert Care solution brief
Premium Support Services for IBM Power Systems and IBM Storage - Our premium support services for IBM Power and IBM Storage systems offer a proactive level of support beyond the product’s warranty. These services expand the level of support provided by base maintenance to go beyond break-and-fix support and engage our support experts, who collaborate with you to help you accomplish your IT support management goals. With IBM premium support services, you can simplify your support strategy and procurement process by choosing your required level of support.
Premium Support for IBM Power and IBM Storage solution brief
Proactive Support for Z- The Proactive Support for IBM Z service offers personalized support provided by highly skilled, dedicated support specialists. Designated specialists monitor and support your IBM Z. Using our proprietary analysis tools and informative reports, the IBM Z Technical Account Manager acts as a remote extension of your IT staff, helping improve system availability, productivity, recoverability and responsiveness to your business requirements.
Proactive Support for IBM Z solution brief
IBM Client Services Management - IBM Client Services Management (CSM) offers a broad range of project management activities to provide clients with proactive and preventive support. Clients gain flexible access to additional skilled resources when and where needed while having a single point of contact. By taking advantage of IBM CSM services, clients can prevent incidents before they occur and can achieve clear accountability for problems and change management across their heterogeneous IT environments.
IBM Client Service Management solution brief
IBM Project Services for Infrastructure - IBM Project Services for Infrastructure provides hardware-agnostic and software task-based services that are not included in standard maintenance support or remote technical support contracts, ensuring that your hardware and software stays up to date and performs optimally. IBM Project Services for Infrastructure is available for special events such as relocation, physical inventory inspection and even data center operations.
IBM Project Services for Infrastructure solution brief
IBM Support Insights – IBM Support Insights is a cloud-based service that helps IT teams improve IT uptime and address vulnerabilities with analytics-driven insights, asset management and preventive maintenance recommendations to improve infrastructure availability.
IBM Support Insights solution brief
IBM IT Sustainability Optimization Assessment - IBM IT Sustainability Optimization Assessment is a remote service designed to provide actionable recommendations to realize performance efficiencies and reduce IT energy consumption, helping clients to drive cost take out actions and reduce IT energy costs within their virtualized on-prem infrastructure, all while maintaining workloads.
https://IBM IT Sustainability Optimization Assessment solution brief
IBM Data Erasure Services - IBM’s Data Erasure Services offering provides an alternative to managing end-of-life devices and data in the client’s data center, removing data in a security-rich environment across all types of drives and vendor technologies.
IBM Data Erasure Service solution brief
IBM Asset Recovery and Disposition - IBM’s Asset Recovery and Disposition offering provides an alternative end-to-end solution that enables a circular economy for de-installed assets, helping you to prepare your assets, remove equipment, assess actual value, and then resell your assets in compliance with both GDPR and ISO 14001.
IBM Asset Recovery and Disposition solution brief
IBM Media Destruction - IBM provides an end-to-end, global offering for the certified destruction of most types of media and data as a one-stop shop for data to be destroyed in a secured-rich environment.