Customers continuously want better, faster and more personalized service

Your customers don’t care what it takes to deliver their order from point A to point B. Exceed their expectations without breaking your bottom line with supply chain order management software robust enough to meet changing demands.

A smarter supply chain gives you greater visibility into inventory and demand so you can confidently make promises to your customers and ensure your business can deliver on those commitments.

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Key capabilities

Deliver on customer promises

Deliver on customer promises
Single source of order tracking status across every customer touchpoint

Increase fulfillment flexibility

Increase fulfillment flexibility
Automatically scale to meet changes in demand

Automatically scale to meet changes in demand

Effectively manage complexity
Connect goods, services and delivery into a single, managed order to increase profitability

Get greater visibility into orders and inventory

Get greater visibility into orders and inventory
Accurate, real-time available-to-promise insights at the time of purchase

Create happier customers

Create happier customers
Connect to any fulfillment option to deliver highly personalized service

Drive efficiencies and control costs

Drive efficiencies and control costs
Get sourcing optimization to find the lowest landed cost

See why customers choose IBM

Eileen Fisher delivers outstanding customer experiences

Eileen Fisher is building a central inventory, order promising and fulfillment hub based on IBM Order Management — enabling true omnichannel retail capabilities.

Read the Eileen Fisher story

Trivantage makes it easy for customers

Trivantage is shaping customer journeys that align perfectly with customer expectations for B2C-style experiences.

See how Trivantage achieves goals

Parker Hannifan delights with seamless purchasing and fulfillment experiences

Better visibility into inventory and orders across their global supply network boosted customer satisfaction and sales.

Learn how they ensure a seamless process

Discover key offerings within the IBM portfolio

IBM Order Management

Deliver a seamless omnichannel customer experience and optimize order fulfillment across every location in your supply chain.

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IBM Watson Order Optimizer

Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

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IBM MetroPulse

Transform massive amounts of local data into actionable insights allowing you to better and more efficiently serve your customers.

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IBM Supply Chain Insights

Predict, quickly assess and effectively mitigate disruptions and risks to optimize supply chain performance with AI-powered capabilities.

Explore the product

AI-enabled order management software is transforming the industry

Infographic: Smarter order management system

How to leverage order management for a superior customer experience.

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IDC MarketScape: Worldwide Distributed Order Orchestration for Enterprise Retailers 2018

Find out why IBM was named a Leader in the latest IDC report evaluating order management providers for enterprise retailers.

Read the IDC report

Experience the power of AI in Watson Order Optimizer

Reduce your cost per order and increase customer satisfaction by optimizing the routing of online customer orders across both your distribution centers and physical stores.

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Engage an expert

Schedule a one-on-one consultation with experts who can help you make your supply chain smarter with AI-enabled solutions.

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