Order Management Software

What is order management software?

Order management software tracks orders from inception to delivery, and manages processes and data connected to the order as it moves through its life cycle. It tracks all information, including order capture, inventory management, order fulfillment and after-sales services and scheduling, and provides real-time visibility into orders from all channels.

Customers want better, faster and more personalized service

Your customers — whether they’re consumers or other businesses — don’t care what it takes to get their order from point A to point B. They just want what they ordered — when, where and how they want it delivered. To exceed expectations without hurting your bottom line, you’ve got to modernize fulfillment processes and master everything from available-to-promise to dynamic demand requirements.

IBM® Order Management software provides you with:

Real-time inventory visibility across the supply chain network
Dynamic order monitoring based on promise dates
Optimized sourcing to find the lowest cost to serve
Unmatched fulfillment flexibility

All made smarter with AI.

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Key capabilities of order management software

Deliver on customer promises
Have a single source of order tracking and accurate, real-time available-to-promise insights at the time of purchase

Increase fulfillment flexibility
Automatically scale to meet changes in demand

Effectively manage complexity
Connect goods, services and delivery into a single, managed order to increase profitability

Create happier customers
Connect to any fulfillment option to deliver the highly personalized service your customers expect

Drive efficiencies and control costs
Get sourcing optimization to find the lowest landed cost

State-of-the-art hybrid cloud technology
Experience a proven platform that securely processes millions of orders a day

See why customers choose IBM

Eileen Fisher delivers outstanding customer experiences

Builds a central inventory, order-promising and fulfillment hub based on IBM Order Management — enabling true omnichannel retail capabilities.

Read the Eileen Fisher story

Trivantage makes it easy for customers

Shapes customer journeys that align perfectly with customer expectations for B2C-style experiences.

See how Trivantage achieves goals

Parker Hannifin delights with seamless fulfillment experiences

Increases customer satisfaction and sales with better visibility into inventory and orders across their global supply network.

Read the Parker story

See the impact Order Management can have on your bottom line

Calculate the benefits

Discover key offerings within the IBM portfolio

IBM Order Management

Deliver a seamless omnichannel customer experience and optimize order fulfillment across every location in your supply chain.

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IBM Watson Order Optimizer

Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.

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IBM Inventory Visibility

Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.

Explore the product

IBM Store Engagement

Increase sales and improve customer service across multi-store environments.

Explore the product

IBM Supply Chain Insights

Predict, quickly assess and effectively mitigate disruptions and risks to optimize supply chain performance with AI-powered capabilities.

Explore the product

AI-enabled order management software is transforming the industry

IDC MarketScape: Worldwide Distributed Order Orchestration for Enterprise Retailers 2018

Find out why IBM was named a Leader in the latest IDC report evaluating order management providers for enterprise retailers.

Read the IDC report (233 KB)

Experience the power of AI in Watson Order Optimizer

Reduce your cost per order and increase customer satisfaction by optimizing the routing of online customer orders across both your distribution centers and physical stores.

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