What is order management software?

Order management software tracks orders from inception to delivery, and manages processes and data connected to the order as it moves through its life cycle. It tracks all information, including order capture, inventory management, order fulfillment and after-sales services and scheduling, and provides real-time visibility into orders from all channels.

Customers want better, faster and more personalized service

Your customers — whether they’re consumers or other businesses — don’t care what it takes to get their order from point A to point B. They just want what they ordered — when, where and how they want it delivered. To exceed expectations without hurting your bottom line, you’ve got to modernize fulfillment processes and master everything from available-to-promise to dynamic demand requirements. 

IBM Sterling Order Management software provides you with:

  • Real-time inventory visibility across the supply chain network
  • Dynamic order monitoring based on promise dates
  • Optimized sourcing to find the lowest cost to serve
  • Unmatched fulfillment flexibility

All made smarter with AI.

Key capabilities of order management software

Deliver on customer promises
Have a single source of order tracking and accurate, real-time available-to-promise insights at the time of purchase

Increase fulfillment flexibility
Automatically scale to meet changes in demand

Effectively manage complexity
Connect goods, services and delivery into a single, managed order to increase profitability

Create happier customers
Connect to any fulfillment option to deliver the highly personalized service your customers expect

Drive efficiencies and control costs
Get sourcing optimization to find the lowest landed cost

State-of-the-art hybrid cloud technology
Experience a proven platform that securely processes millions of orders a day

Learn how IBM Sterling Order Management software can help you deliver the perfect order — profitably

Learn more

Get information based on your business needs.

Engage an expert

Schedule a one-on-one consultation with experts who can help you make your supply chain smarter with AI-enabled solutions.

Finance your project

Connect with IT financing experts to find out about flexible payment options and see how you can defer payments for up to three months for your IBM Sterling solution.