General contact information

General inquiries

Tel: Toll Free: 1-800-IBM-4YOU(1-800-426-4968)

Tel: Toll Free: 1-888-SHOP-IBM (1-888-746-7426)

IBM North America
590 Madison Avenue
New York, NY 10022
United States


Technical support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

IBM Hardware and Software Support
(Operating Systems, WebSphere, Information Management, Netezza, Cognos, SPSS, Lotus, Tivoli, Security Systems & Rational)
Toll: 1-919-864-3512
Toll free:1-800-426-7378

IBM Software Support for Softek (TDMFz/OS and ZDMF)
Toll free:1-800-667-6383

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.