IBM Partner support

We’re here to ensure your success and to help you gain maximum value from IBM Partner Plus™.

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Support quick links

Request expert assistance, manage existing cases, and find answers to your questions.
Other services
Ask about questions related to access issues, programs, tools, and other general inquiries.
Status of open cases
Find helpful tips on how to view and understand the status of all open cases.
IBM Partner Live Chat
Have access to the IBM Partner Portal? Connect directly with a Partner Support Agent: log in to the Partner Portal, click the AI Assistant icon in the lower-right corner and request a Live Chat session.
Customer support
Direct your customers here for answers about products, sales, support, and more.
How-to tutorials — Learn how to open, view, and escalate cases using the tutorials below. Open a general support case (3:30) View your case status (3:22) Escalate a support case

Support centers

Access support hubs and forums across the IBM® ecosystem.
IBM Cloud® support
Check system status and existing cases, and access all knowledge, guidance, and support for IBM Cloud®.
Technology Lifecycle Services’ TLS App
Create and manage contract/inventory management requests for Quote-to-Cash (Q2C) representatives.
IBM Systems support
Access the Systems Ordering Portal (SOP) for a step-by-step guide to buying hardware from IBM.

Resources

Frequently asked questions
Get answers to popular questions about IBM Partner Plus.
Troubleshoot product issues
Review known issues, documentation, and support forums.