Directory of Contacts

General Page

See below for support contact information by country.

North America
Anguilla	Software Tel: 1-303-939-1414	Hardware Tel: 246-426-0670
Antigua and Barbuda	Software Tel: 1-303-939-1414	Hardware Tel: 246-426-0670
Aruba	Software Tel: 1 303-939-1414	Hardware Tel: 599-9-734-1400
Bahamas	Software Tel: 1-303-939-1414	Hardware Tel: 1-242-302-6200 option 3
Barbados	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Bermuda	Software Tel: 1 303-939-1414	Hardware Tel: 1-242-302-6200 option3
British Virgin Islands	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Canada	Software Toll Free: 1-800-426–7378 Tel: +1-303-939-1414	Hardware Toll Free: 1-800-426–7378 Tel: +1-303-939-1414
Cayman Islands	Software Tel: 1 303-939-1414	Hardware Tel: 1-242-302-6200 option3
Curacao	Software Tel: 1 303-939-1414	Hardware Tel: 599-9-737-0360
Dominica	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Dominican Republic	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Grenada	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Guadeloupe	Software Tel: +33 2 38 55 77 52	Hardware Tel: +33 2 38 55 77 50
Jamaica	Software 1 303-939-1414	Hardware Tel: 1-876-926-3170 Option3
Martinique	Software Tel: +33 2 38 55 77 52	Hardware Tel: +33 2 38 55 77 50
Mexico	Software International (Spanish): 52-55-5270-6950 Mexico City: 55-5270-6950 Country Toll Free outside Mexico City: 800-0032500 From US : Option 1 From Elsewhere: Option 2 Software: Option 1 Hardware: Option 2	Hardware International (Spanish): 52-55-5270-6950 Mexico City: 55-5270-6950 Country Toll Free outside Mexico City: 800-0032500 From US : Option 1 From Elsewhere: Option 2 Software: Option 1 Hardware: Option 2
Montserrat	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Saint Kitts and Nevis	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Saint Lucia	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Saint Vincent and the Grenadines	Software Tel: 1 303-939-1414	Hardware Tel: 246-426-0670
Trinidad and Tobago	Software Tel: 1-303-939-1414	Hardware Tel: 1-868-624-5111 Option 3
Turks and Caicos Islands	Software Tel: 1 303-939-1414	Hardware Tel: 1-242-302-6200
U.S. Virgin Islands	Software Toll Free: 1-800-426–7378 Tel: +1-303-939-1414	Hardware Toll Free: 1-800-426–7378 Tel: +1-303-939-1414
United States	Software Toll Free: 1-800-426–7378 Tel: +1-303-939-1414	Hardware Toll Free: 1-800-426–7378 Tel: +1-303-939-1414
Latin America
Argentina	Software Toll Free: 0800-666-1413 Toll Free Backup: 0800-444-0093 The Toll Free Backup only will available if the main Toll Free 0800-666-1413 is not Available	Hardware Toll Free: 0800-666-1413 Toll Free Backup: 0800-444-0093 The Toll Free Backup only will available if the main Toll Free 0800-666-1413 is not Available
Belize	Software Toll: 54-11-4717-7200(Spanish) Toll Alt: 54-11-5070-2525(Spanish)	Hardware ( thinkpad & thinkcentre ) *Applies only for machines under warranty. Toll free: 504-232-42222 Toll free: 504-552-22342
Bolivia	Software Toll: 54-11-4717-7200 Toll Alt: 54-11-5070-2525	Hardware Toll: 54-11-4717-7200 Toll Alt: 54-11-5070-2525 System x servers support Toll free: 0800-10-0189 Lenovo Support for personal computers (thinkpad & thinkcentre ) *Applies only for machines under warranty. Toll free: 0800-10-01892
Brazil	Software Toll: 55-11-3003-2717 Extension: 4 Toll free: 0800-728-7378 Extension: 4	Hardware Toll: 55-11-3003-2717 Extension: 2 Toll free: 0800-728-7378 Extension: 2 Proxxi Toll: 55-11-3003-2717 Extension: 8 Toll free: 0800-728-7378 Extension: 8
Chile	Software Toll: 56-22-200-6670 Toll free: 800-350-606 Toll Free Backup: 123-0020-1416 The Toll Free Backup only will available if the main Toll Free 800-350-606 is not Available	Hardware Toll: 56-22-200-6670 Toll free: 800-350-606 Toll Free Backup: 123-0020-1416 The Toll Free Backup only will available if the main Toll Free 800-350-606 is not Available
Colombia	Software Toll: 57-1-646-2007 Toll free: 1-800-011-6913 1-800-091-7758 Toll Free Backup: 1-800-0513-494 The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available	Hardware Toll: 57-1-646-2007 Toll free: 1-800-011-6913 Toll Free Backup: 1-800-0513-494 The Toll Free Backup only will available if the main Toll Free 1-800-091-7758 is not Available
Costa Rica	Software Toll: (506)-2284-3911 Toll: +54-11-4717-7200	Hardware Toll: 506-284-3999
Ecuador	Software Toll free: 1-800-000-222 Toll Free Backup: 1-800-000-411 The Toll Free Backup only will available if the main Toll Free 1-800-000-222 is not Available	Hardware Toll free: 1-800-000-222 Toll Free Backup: 1-800-000-411 The Toll Free Backup only will available if the main Toll Free 1-800-000-222 is not Available
El Salvador	Software Toll: (503) 2268-6600 (spanish) Toll Alt: +54-11-4717-7200 (spanish)	Hardware Toll: 503-2250-5600
Falkland Islands	Software Tel: 44-8700-101-952	Hardware Tel: +44-8705-500-900
French Guiana	Software Tel: 33-238-557-752	Hardware Tel: 33-1 58 75 32 88
Guatemala	Software Toll: (502) 2424-2222 (spanish) Ext. 2377 Toll alt: +54-11-4717-7200 (spanish)	Hardware Toll: 502-2424-2222
Honduras	Software Toll: 54-11-4717-7200 (Spanish) Toll Alt: 54-11-5070-2525 (Spanish)	Hardware Tel : 504 2235-9185
Nicaragua	Software Toll: (505) 255-6658 (Spanish) Toll Alt: +54-11-4717-7200 (Spanish)	Hardware Toll: 505-255-663
Panama	Software Toll: (507) 300-4805 (spanish) Toll alt: +54-11-4717-7200 (spanish)	Hardware Toll: (507) 300-4805 (spanish) Toll alt: +54-11-4717-7200 (spanish)
Paraguay	Software Toll: 595-21-211-5000 (Spanish) Toll free: 009-800-541-0007 (Spanish)	Hardware Toll: 595-21-211-5000 (Spanish) Toll free: 009-800-541-0007 (Spanish)
Peru	Software Toll: 51-1-625 6055 Toll free: 0800-55-622 Toll Free Backup: 0800-55-809 The Toll Free Backup only will available if the main Toll Free 0800-55-622 is not Available	Hardware Toll: 51-1-625 6055 Toll free: 0800-55-622 Toll Free Backup: 0800-55-809 The Toll Free Backup only will available if the Toll Free 0800-55-622 is not Available
Suriname	Software Tel: +1-919-884-3420 (collect call)	Hardware Tel: 599-9-7341400
Uruguay	Software Tel: +(598) 24111822 Opción 2 Toll Free: 000-405-4489 Toll Free Backup: 000-413-598-4782 The Toll Free Backup only will available if the main Toll Free 000-405-4489 is not Available	Hardware Tel: +(598) 24111822 Opción 2 Lenovo: + 000 405 21 0038 Toll Free: 000-405-4489 Toll Free Backup: 000-413-598-4782 The Toll Free Backup only will available if the main Toll Free 000-405-4489 is not Available
Venezuela	Software Toll: 58-212-908-8811 Toll free: 0800-100-4885 Toll Free Backup: 800-100-7412 The Toll Free Backup only will be available if the main Toll Free 0800-100-4885 is not Available	Hardware Toll: 58-212-908-8811 Toll free: 0800-100-4885 Toll Free Backup: 800-100-7412 The Toll Free Backup only will be available if the main Toll Free 0800-100-4885 is not Available
Europe
Andorra	Software Tel: 33 238 557 752	Hardware Tel: 33 238 557 750
Armenia	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Austria	Software Tel: +43 81 000 0225 Alt Tel: +49 703 464 095 42	Hardware Tel: +43 81 000 0225 Alt Tel: +49 703 464 095 42
Azerbaijan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Belgium	Software Tel: 07 879 0088 Tel outside Belgium: +32 7 879 0088	Hardware Tel: 07 879 0088 Tel outside Belgium: +32 7 879 0088
Bulgaria	Software Tel: +359 2 969 3650 Alt. Tel: +359 2 973 3199	Hardware Tel: +359 2 969 3650 Alt. Tel: +359 2 973 3199
Croatia	Software Tel: +385-1-630-8100 Off Shift Support (Severity 1 Issues) Toll Free: 0800-0426 (for calls within Croatia) Tel: +385-1-611-0095 (for callers outside of Croatia)	Hardware Toll Free: 0800-0426 (for calls within Croatia) Tel: +385-1-611-0095 (for callers outside of Croatia)
Cyprus	Software Tel: +35722841111	Hardware Tel: +35722841111
Czech Republic	Software Tel: +420-2-7213-1316	Hardware Tel: +420-2-7213-1316
Denmark	Software Tel: +45 70 10 51 50	Hardware Tel: +45 70 10 51 50
Estonia	Software Tel: +372 660 0856	Hardware Tel: +372 660 0856
Faroe Islands	Software Tel: 45 7010 5150	Hardware Tel: 45 7010 5150
Finland	Software Tel: +358 945-94260	Hardware Tel: +358 945-94260
France	Software Tel: +33 810 631 213	Hardware Tel: +33 810 631 213
Georgia	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Germany	Software Toll free: 0800 5 253553 (für Anrufe innerhalb Deutschlands, callers inside Germany) Alt. Tel: +49 703 464 095 41	Hardware Toll free: 0800 5 253553 (für Anrufe innerhalb Deutschlands, callers inside Germany) Alt. Tel: +49 703 464 095 41
Gibraltar	Software Tel: 44 8700 101 952	Hardware Tel: 44 8705 500 900
Greece	Software Tel: 30-210-6881-910	Hardware Tel: 30-210-6881-910
Hungary	Software Tel: +36-1-777-1368 Tel: +36-1-777-1373	Hardware Tel: +36-1-777-1368 Tel: +36-1-777-1373
Ireland	Software Tel: 1890 719968 Alt. Tel: +44 2070 719016	Hardware Tel: 1890 719968 Alt. Tel: +44 2070 719016
Italy	Software Toll Free: 800-820-094 Alt. Tel: +39 0236 217606	Hardware Toll Free: 800-820-094 Alt. Tel: +39 0236 217606
Kazakhstan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Kyrgyzstan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Latvia	Software Tel: +371-67070360	Hardware Tel: +371-67070360
Liechtenstein	Software Tel: 0800 55 5454 Tel: +41-58-333-6633	Hardware Tel: 0800 55 5454 Tel: +41-58-333-6633
Lithuania	Software Tel: +370 5 2786602	Hardware Tel: +370 5 2786602
Luxembourg	Software Tel: +352 342 080 8462	Hardware Tel: +352 342 080 8462
Monaco	Software Tel: +33 238 557 752	Hardware Tel: +33 238 557 750
Montenegro	Software Tel: +381-11-2013-578	Hardware Tel: +381-11-2013-578
Netherlands	Software Tel: 020 798 0099 Tel outside Netherlands: +31 20 798 0099	Hardware Tel: 020 798 0099 Tel outside Netherlands: +31 20 798 0099
Norway	Software Toll Free: +47 815 21 550 Alt. Tel: +47 24 055 148	Hardware Toll Free: +47 815 21 550 Alt. Tel: +47 24 055 148
Poland	Software Toll: +48-22-878-6999 Toll Free: 0-800-666-999	Hardware Toll: +48-22-878-6999 Toll Free: 0-800-666-999
Portugal	Software Tel: 808 225 115 Alt Tel: +351 218 927 115	Hardware Tel: 808 225 115 Alt Tel: +351 218 927 115
Romania	Software Tel: +40 21 405 85 00 Off shift Tel: +40 745 340 848 (mobile phone)	Hardware Tel: +40 21 405 85 00 Off shift Tel: +40 745 340 848 (mobile phone)
Serbia	Software Tel: +381-11-2013-578	Hardware Tel: +381-11-2013-578
Slovenia	Software Tel: +421-2-4954-8888	Hardware Tel: +421-2-4954-8888
Spain	Software Toll Free: 901-100-000 Alt. Tel: +34 917 621 678	Hardware Toll Free: 901-100-000 Alt. Tel: +34 917 621 678
Sweden	Software Tel: +46-771-171040	Hardware Tel: +46-771-171040
Switzerland	Software Tel: 0800 55 5454 Tel: +41-58-333-6633	Hardware Tel: 0800 55 5454 Tel: +41-58-333-6633
Tajikistan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Turkey	Software Tel: +90-850-755-4426 6	Hardware Tel: +90-850-755-4426
Turkmenistan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Ukraine	Software Tel: 0 (800) 304 26 30 from Ukraine Tel: +380 44 391 22 00 from Kyiv	Hardware Tel: 0 (800) 304 26 30 from Ukraine Tel: +380 44 391 22 00 from Kyiv
United Kingdom	Software Tel: 44 8700 101 952	Hardware Tel: 44 8705 500 900
Uzbekistan	Software Tel: +359 2 973 3199	Hardware Tel: +359 2 973 3199
Middle East and Africa
Afghanistan	Software Tel: +749 5 258 6300	Hardware Toll:+92 21 32915000 x090 Alt Toll: +92 21 32915090 Tel: +92 213 4329657 & 8
Algeria	Software Tel: + 216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: + 216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Angola	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Bahrain	Software Toll Free: 80081113 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll Free: 80081113 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Benin	Software Tel: + 216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: + 216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Botswana	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Burkina Faso	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Burundi	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Cameroon	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Cape Verde	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Central African Republic	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Chad	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Congo	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Congo, The Democratic Republic of the	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Djibouti	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Egypt	Software Sunday - Thursday from 8:00 AM till 18:00 PM Friday from 8:00 till 16:00 Toll: +202-35361005 Tel: +2 01024675555 ,+2 01024679999 Outside above mentioned Office Hours Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Sunday - Thursday from 8:00 AM till 18:00 PM Friday from 8:00 till 16:00 Toll: +202-35361005 Tel: +2 01024675555 ,+2 01024679999 Outside above mentioned Office Hours Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Equatorial Guinea	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Eritrea	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Ethiopia	Software Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Gabon	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Ghana	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Guinea	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Guinea-Bissau	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Israel	Software Tel: +972-3-9142800 *6557	Hardware Tel: +972-3-9142800 *6557
Ivory Coast	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours) Email: mtstn@tn.ibm.com
Jordan	Software Toll Free: 18800000 – Number: 877-617-8387 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll Free: 18800000 – Number: 877-617-8387 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Kenya	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Kuwait	Software Toll Free: 220 83 920 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Toll Free: 220 83 920 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Lebanon	Software Toll Free: 01-426-801 Tel: 877-617-8387 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll Free: 01-426-801 Tel: 877-617-8387 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Lesotho	Software Tel: 0800 110 756 Alt Tel: +27 11 302 7777 Outside Normal Business Hours / Weekends and National Holidays Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: 0800 110 756 Alt Tel: +27 11 302 7777 Outside Normal Business Hours / Weekends and National Holidays Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Liberia	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Madagascar	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Malawi	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Mali	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Mauritania	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Mauritius	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Morocco	Software Tel: +212 522 50 90 99 or +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel :+212 5 22 50 90 35 or +212 5 22 50 90 19
Mozambique	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Namibia	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Niger	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Nigeria	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Oman	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Pakistan	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll:+92 21 32915000 x090 Alt Toll: +92 21 32915090 Tel: +92 213 4329657 & 8
Qatar	Software Toll Free: 8000208 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll Free: 8000208 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Rwanda	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Sao Tome and Principe	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Saudi Arabia	Software Toll Free: 8008444302 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Toll Free: 8008444302 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Senegal	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Seychelles	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Sierra Leone	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Somalia	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
South Africa	Software Tel: 0800 302 777 Alt Tel: +27 11 302 7777 (or [011 302 7777\|tel:0113027777] when dialed locally) Outside Normal Business Hours / Weekends and National Holidays Tel: [+44 2392 289261\|tel:+442392289261] Emergency Phones: [+20 10 246 72222\|tel:+201024672222], [+20 10 246 73333\|tel:+201024673333]	Hardware Tel: 0800 302 777 Alt Tel: +27 11 302 7777 (or [011 302 7777\|tel:0113027777] when dialed locally) Outside Normal Business Hours / Weekends and National Holidays Tel: [+44 2392 289261\|tel:+442392289261] Emergency Phones: [+20 10 246 72222\|tel:+201024672222], [+20 10 246 73333\|tel:+201024673333]
Swaziland	Software Tel: 0800 110 756 Alt Tel: +27 11 302 7777 Outside Normal Business Hours / Weekends and National Holidays Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: 0800 110 756 Alt Tel: +27 11 302 7777 Outside Normal Business Hours / Weekends and National Holidays Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Tanzania	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Togo	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Tunisia	Software Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)	Hardware Tel: +216 71 161 900 Tel: +216 98 705 791 (Outside Normal Business Hours)
Uganda	Software 1-919-864-3512 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware 1-919-864-3512 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
United Arab Emirates	Software Toll Free: 8000 4440997 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Clients who purchased machines from GBM to contact GBM Directly Toll Free: 8000 4440997 Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Yemen	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Zambia	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Zimbabwe	Software Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333	Hardware Tel: +44 23 9228 9261 Emergency Phones: +2010 246 72222, +2010 246 73333
Asia Pacific
Australia	Software Toll Free: 131-426 Toll: +61-2-94079393	Hardware Toll Free:131-426 Toll: +61-2-94079393
Brunei Darussalam	Software Toll Free: 673 801 1057 IDD: +603-7711 7920	Hardware Toll Free: 673 801 1057
Cambodia	Software Tel: 1800-88-8558	Hardware Tel: 1800-88-8558
China	Software Toll Free: 800 810 1818-5200 / 400 810 1818-5200 or (86) 755-84485290 (if you are not in China)	Hardware Toll Free: 800-8101818-5100-1 / 4008101818-5100-1 or(86)755-84485213-1 (if you are not in China)
Cook Islands	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Fiji	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Hong Kong S.A.R. of China	Software Call us toll free: +852-8205-8288 or +86-755-84485207(if not dial from Hong Kong)	Hardware Call us toll free: +852-8205-8288 or +86-755-84485207(if not dial from Hong Kong) +852-8205-8233 or +86-755-84485206(if not dial from Hong Kong).
India	Software Tel: +91 80 40114047	Hardware Tel: +91 80 40114047
Indonesia	Software Call us toll free: 803 851 2020 IDD: 603-7711 7921	Hardware Call us toll free: 803 851 2020 IDD: 603-7711 7921
Japan	Software Toll-free: 0120-34-0000 Extension: 3 (domestic call only) Toll: +81-43-333-0008 Extension: 3 Japanese guidance: https://www.ibm.com/downloads/cas/83YNQ56Z	Hardware Toll-free: 0120-34-0000 Extension: 2 (domestic call only) Toll: +81-43-333-0008 Extension: 2 Japanese guidance: https://www.ibm.com/downloads/cas/83YNQ56Z
Kiribati	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Korea, Republic of	Software Tel: +82-2-1588-5801	Hardware Tel: +82-2-1588-5801
Macao S.A.R. of China	Software Call us toll free: +853-65371171 or +86-755-84485263 (if not dial from Macau)	Hardware Call us toll free: +853-65371171 or +86-755-84485263 (if not dial from Macau)
Malaysia	Software Call us toll free:1800 81 8823 IDD: +603-7711 7920	Hardware Call us toll free:1800 81 8823 IDD: +603-7711 7920
Marshall Islands	Software Toll: 919-864-3512	Hardware Toll: 919-864-3512
Nauru	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
New Zealand	Software Toll Free: 0800-733-222 Toll: +61-2-94079393	Hardware Toll Free: 0800-733-222 Toll: +61-2-94079393
Norfolk Island	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Palau	Software Toll: 919-864-3512	Hardware Toll: 919-864-3512
Papua New Guinea	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Philippines	Software Call us toll free: 1800 1853 2233 63282993926 (local DID) IDD: 603-7711 7922	Hardware Call us toll free: 1800 1853 2233 63282993926 (local DID) IDD: 603-7711 7922
Singapore	Software Toll Free (within Singapore): 800-852-6826 IDD: +603-7711 7924	Hardware Toll Free (within Singapore): 800-852-6826 IDD: +603-7711 7924
Solomon Islands	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Taiwan	Software 0800-055-055	Hardware 0800-016-88,2,3
Thailand	Software Call us toll free: 0018008522282 IDD: 603-7711 7925	Hardware Call us toll free: 0018008522282 IDD: 603-7711 7925
Tonga	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Tuvalu	Software Toll: +61-2-94079393	Hardware Toll: +61-2-94079393
Vietnam	Software Call us toll free: 1206 0101 Call us toll free (Calling via Viettel): 12280939 Call us toll free (Calling via VNPT): 120852334 IDD: 603-7711 7923	Hardware Call us toll free: 1206 0101 Call us toll free (Calling via Viettel): 12280939 Call us toll free (Calling via VNPT): 120852334 IDD: 603-7711 7923

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