General contact information

General inquiries

Tel: +64-4-576-5999
Fax: +64-4-576-5901

Toll Free: 0800-746-748

IBM New Zealand Limited
30 Gaunt Street
PO Box 6840, Wellesley Street
Auckland City 1010

State Insurance Building
Level 2, 1 Willis Street
Wellington Central 6011

Ground Floor
164 St. Asaph Street
Christchurch 8011

1 For calls made from within New Zealand
2 For calls made from outside New Zealand


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
  Hardware and Software Support (all platforms)
Toll Free: 0800-733-222? 1
Toll: +61-2-94079393

Rational Support
Toll Free: 0800-724-835

Informix (Offshift Severity 1's only)
Toll: +1-888-876-9797

IBM Manage24™, IBM Secure24® or IBM Support24™
Toll Free: 0800-802-729
Toll: 09-359-4100

Toll: 04-576-5555

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll: +61-2-9407-9841

Appscan Family
Toll Free: 0800-733-222

Customer support

Contracts, order status, delivery, inventory, invoices and payments.