General contact information

General inquiries

Tel: +852-2825-6222

Tel: +852-2825-7878

IBM China/Hong Kong Limited
10/F PCCW Tower
Taikoo Place
979 King's Road
Quarry Bay
Hong Kong


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.
  Note: For international calls dial from US, Canada and other NANP countries add the 011 prefix before the phone numbers, i.e. (011)-852-8205-8233, etc.

General Hardware Maintenance Service hotline
Tel: +852-8205-8233 1

Lenovo Hardware Hotlines

Laptop, Desktops
Tel: +852-3516-8977

Server, Storage
Tel: +852-3017-4788

IBM Commercial Desktop Customer Service hotline
Tel: +852-8205-0333

General Consumer Products Customer Service hotline.
For ThinkPad: 2516-3939, For Home PC: 800-938-228

Consumer Products Customer Service hotline
(for after warranty machine)
Tel: +852-2515-9511

Mobile Products Customer Service hotline
Tel: +852-2825-6580

IBM Business Continuity Recovery Service hotline
Tel: +852-8205-8233

Lotus Support
Tel: 800-96-3367

Rational Support
Toll Free: +852-8009-66816

InfoSphere Support
Toll: +852-8295-8288

Informix Software Support
Prime Shift +852-8205-8288
Off shift Sev 1's dial AT&T Direct code: (Note 1), then 888-876-9797 (Note 2) 1,2

IBM Software Support
(Information Management, Tivoli, Security Systems, and WebSphere)
Tel: +852-8205-8288
Tel: +852-2825-6222

Daeja & FileNet Support

IBM Business Analytics Support (Cognos, SPSS, OpenPages, Varicent and Algorithmics)
Toll Free: 800-96-2783

IBM DMS Softek Support
Toll Free: 001-800-6676-3835

Appscan Family
Tel: +852-8205-8288
Tel: +852-2825-6222

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.