General contact information

General inquiries

Tel: +43-1-21145-0
Fax: +43-1-2160886


Tel: +43-1-21145-0


IBM Österreich Internationale Büromaschinen Gesellschaft m.b.H.
Obere Donaustrasse 95
A-1020 Wien


Technical Support

Electronic service requests can be submitted for hardware or software under warranty or with a support contract.

Hardware and Systems Support
Tel: +43 1-21145-4610

IBM Software Support(Operating Systems, WebSphere, Information Management, Cognos, SPSS, Lotus, Tivoli, & Rational)
Tel: +43 1-21145-7800

For local IBM Authorized Warranty Service Providers:
Email :
Tel: 01211457173

Customer support

Contracts, orders status, delivery, inventory, invoices and payments.

130 day up and running support is no longer valid for IBM PC products. 30 day up and running support is valid only for Lenovo products.