Salesforce Consulting Services
A look forward, IBM and C-level leaders share their view on the changing state of Salesforce inside the enterprise.
Design and implement a sustainable future
Let’s accelerate the sustainability goals that matter most.
The State of Salesforce Report 2021
See how leading companies use Salesforce to survive—and thrive—beyond COVID-19.
Overview
Transform your customer and employee experiences using Salesforce
IBM combines the power of Salesforce with the right capabilities, methods and technology to seamlessly integrate data, unlock insights with AI, and co-create innovation at scale.
- Reinvent industry experiences.
- Design business operations at scale.
- Make smarter decisions, faster.
Benefits
Improve operational efficiency
Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.
Drive innovative, measurable outcomes
With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.
Understand customer needs with AI
An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson® and Salesforce Einstein makes employee workflows more efficient and customer interactions smarter, easier and more human.
Salesforce is the single way we manage customers worldwide.
– Duncan Painter, CEO, Ascential
Services
Enable meaningful and continuous innovation with Salesforce
Our Salesforce expertise is unmatched for delivering innovations that matter to global businesses. From Salesforce strategy and design, to implementation, integration, data migration and development, we help clients unlock value from data and make their business smarter.
Explore Salesforce services
Salesforce industry expertise
Discover how IBM's industry approach aligns Salesforce to specific industry needs that produce results.
Salesforce cloud implementation
Deliver a personalized experience for customers across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud and more.
Salesforce innovation
Design Salesforce for speed and responsiveness utilizing agile innovation methods and Salesforce DevOps to scale functionality across your business.
Salesforce data and integration
Develop a unified customer record with MuleSoft integration capabilities that connects employees to customer data across front- and back-office processes and systems
Transform workflows with Slack
Bring Slack and Salesforce together to create modern, intelligent workflows that deliver impact at scale.
Data Visualization with Tableau
Transform critical data into valuable insights and accelerate your journey to becoming a virtual enterprise.
The State of Salesforce Report
Learn how global leaders use Salesforce in Bluewolf and IBM’s 8th annual report comprised of insights from more than 2,000 global Salesforce users. Discover trends and strategies for Salesforce innovation across IT, sales, marketing, service, commerce and more.
Salesforce case studies
CaixaBank modernizes the contact center experience
Through the Salesforce platform and IBM Watson, CaixaBank has consolidated more than 50 customer service numbers and can now automatically respond to over a million inquiries every month.
TAG Heuer builds a digital engagement engine
Learn how IBM iX® designed a new guided purchase experience built on Salesforce, and rolled that commerce functionality out globally to drive triple digit growth for the brand in 2020.
Frito-Lay North America expands e-commerce strategy
See how this snack-industry leader used Salesforce Service Cloud, Commerce Cloud and Field Service Lightning to streamline workflows for more than 25,000 frontline employees.
Resources
Co-create with IBM Garage
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.