IBM iX® is your global experience design partner within IBM Consulting. Working at the intersection of business, design and technology, we help the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees.
With experience capabilities and partnerships spanning strategy, design, development and operations across a global network of 60 studios, our human-centered approach to business design helps accelerate innovation and transformation at scale.
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One of the largest experience design practices in the world, with nearly 60 design studios and a global network of strategists, designers, developers, technologists and data architects, with deep industry and ISV expertise.
As part of IBM, we offer true end-to-end capabilities at scale, from experience strategy to the design, delivery and optimization of employee and customer experiences — harnessing the data, tools and technologies that make them possible.
We work with a diverse ecosystem of partners to create value and differentiation through exceptional employee and customer experiences.
We offer customer experience consulting and platform implementation spanning sales, service, marketing and commerce. We help clients define their strategy, choose the optimal platforms based on need, and accelerate time-to-value.
IBM Consulting helps design and deliver human-centered experiences to meet your ever-evolving employee needs with data-driven insights and intelligent workflows.
IBM helps companies build and deploy intelligent products and services that transform industries, drive loyalty and create new revenue streams.
Creating a digital commerce experience for Boots UK that builds on 173 years of innovation.
Fueling revenue growth and loyalty with a new digital marketing platform.
Deepening drivers’ connection and loyalty to the brand with an elevated digital experience.
Creating a hyper-fast application delivery pipeline to support services critical to the UK’s response to the pandemic.
IBM's own marketing transformation with Adobe radically simplified our marketing organization and tech stack.
We have identified seven business trends that we expect to shape the world in the next three years—and seven bets worth making to benefit from them.
Helping customers through their buyer journey and engaging, delighting and motivating them along the way requires the thoughtful, orchestrated execution of technology across your entire business.
Meet rising customer and employee expectations with a more strategic and responsive contact center and streamlined field service strategy that maximize value and revenue.
In its 2022 ranking, HFS notes how IBM’s “ecosystem, tech-agnostic approach, and fully embedded EX capabilities are bolstering strength in co-innovation and collaboration” to help organizations meet employee experience needs.
As the consumer metaverse progresses through the hype cycle, address opportunities by exploring 5 ways the metaverse creates tangible results for retailers.
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