Employee Engagement

PODCAST: Employee Experience– Building on Engagement, Measuring the Impact

It’s no secret that IBM and Globoforce have been working together to create something new in the world of employee listening. It’s called The Employee Experience Index and it’s “a new global measure of a human workplace and its impact.” To find out more about why this new piece of research was created, I recently […]

Cognitive HR

Competencies in the Cognitive Era

Competencies have been around forever, they’re foundational. In fact, they’ve been around so long that it can seem that everything that can be said about them, has been said. That is about to change, because they are a vital component of cognitive HR.  Let me explain why … Over the past several months, I’ve been […]

Employee Engagement

Using Data-Driven Insights to Drive Employee Experience and Engagement

No one would argue against putting the customer first, but where do employee experience and engagement fall on the list of business priorities? Make no mistake: Ignoring your employees does have a direct impact on customer satisfaction and sales. In the on-demand webcast, “How IBM Customers Are Analyzing Engagement Data to Improve Business,” IBM Watson […]

Listening To All Employees – New LGBT+ White Paper

We know that employees want their voices to be heard. In fact, 83 percent of surveyed employees say they are willing to participate in “active employee listening” programs.  But, are we listening to all employees? The Lesbian, Gay, Bisexual and Transgender (LGBT+) constituency may be one employee group that is not as effectively heard or […]

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IBM HR Summit, London 2017: The Power of Transforming HR

2017 represents a tremendously exciting year for all of us that work within, enable, or service the HR community. Only 12 months ago we sat in 155 Bishopsgate talking about the potential transformation of the HR function as we entered the Cognitive era. It is incredible to think that one year later we were able to […]

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Ask Watson: Key takeaways from IBM HR Summit, London 2017

My key takeaway from the IBM HR Summit in London were that organizations, and HR functions in particular, are either in the throes of, or are considering a change in strategy given the demands of the automated future of work that we are all facing.  This was reinforced throughout by a number of sessions where […]

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Part One –The “Me” in Engagement: The Importance for Practitioners to Balance Individual and Organisational Needs for Achieving Organisational Performance

Our research shows improving Employee Engagement by just 0.25 points can increase diluted earnings per share by $0.34 USD.  This increase in performance is achieved through several processes: Increased employee motivation and discretionary effort (With a resultant increase in role performance) Staying longer with an organisation (thereby retaining valuable skills and knowledge, and minimising turnover […]

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Discover the Sweet Spot for Cognitive HR

The use of cognitive computing or artificial intelligence in the field of human resources (HR) is receiving growing attention. While the more ‘tech-minded’ might already be eagerly exploring new cognitive solutions, many practitioners are likely taking a more measured approach and would welcome guidance about just when, where and how to best use cognitive applications […]

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Balancing the Roles of Risk and Innovation on Customer Experience

Businesses of today face many new challenges on a daily basis, and organisations are asking employees to be more innovative in their approach in order to generate better solutions for their customers. Organisations are no longer asking just for more of the same effort from employees, but more novel effort to stimulate innovation. Join IBM’s […]

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See you at IOP 2017

Join us at The Australian Psychological Society’s 12th Industrial and Organisational Psychology Conference in Sydney, Australia from July 13 to 15, 2017. The IBM psychologists are currently busy finalising content for the following sessions: The role of psychologists in training Watson (IBM’s AI computer system) The impact of cognitive computing on organisations and employees The […]

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Successful People Analytics – Ensure Employee Buy-In by Taking Data Privacy Preferences Seriously

“When your company does not trust you, why should you trust your company?” A responsible approach to using employee data for People Analytics initiatives should go beyond legalities. Acting according to existing laws is the minimum requirement, but implementing a successful People Analytics project also depends on the buy-in of your employees and that means […]

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Making Telework, Work: Insights from SIOP 2017

An IBM-convened panel at SIOP 2017 explored the benefits and challenges of remote working. With perspectives from academia as well as public and private sectors, the consistent message was that teleworking works, and that associated challenges can be managed with careful planning and communication. Academic research from the University of Guelph in Canada, highlighted the […]

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