Employee Engagement

How to Safeguard Your Company from This Top Employee Flight Risk

Retention and engagement are on the minds of every employer. Given that turnover can cost tens of thousands of dollars to 1.5 – 2.0 times the annual salary of an employee, it’s understandable. So what causes employees to leave? If your first guess was managers, you’re not alone, but that’s actually one of the lowest […]

Employee Engagement

PODCAST: Employee Experience– Building on Engagement, Measuring the Impact

It’s no secret that IBM and Globoforce have been working together to create something new in the world of employee listening. It’s called The Employee Experience Index and it’s “a new global measure of a human workplace and its impact.” To find out more about why this new piece of research was created, I recently […]

Cognitive HR

Competencies in the Cognitive Era

Competencies have been around forever, they’re foundational. In fact, they’ve been around so long that it can seem that everything that can be said about them, has been said. That is about to change, because they are a vital component of cognitive HR.  Let me explain why … Over the past several months, I’ve been […]

Part Two – The “Me” in Engagement: The Importance for Practitioners to Balance Individual and Organisational Needs for Achieving Organisational Performance

In Part One of this blog we discussed that new research, based on a survey of over 30,000 New Zealand working adults, confirms engaging employees is not enough. High performing organisations have engaged employees, but also organisational practises, systems, and products/services that give these organisations position and commercial advantage in the competitive markets they operate […]

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Using Data-Driven Insights to Drive Employee Experience and Engagement

No one would argue against putting the customer first, but where do employee experience and engagement fall on the list of business priorities? Make no mistake: Ignoring your employees does have a direct impact on customer satisfaction and sales. In the on-demand webcast, “How IBM Customers Are Analyzing Engagement Data to Improve Business,” IBM Watson […]

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Listening To All Employees – New LGBT+ White Paper

We know that employees want their voices to be heard. In fact, 83 percent of surveyed employees say they are willing to participate in “active employee listening” programs.  But, are we listening to all employees? The Lesbian, Gay, Bisexual and Transgender (LGBT+) constituency may be one employee group that is not as effectively heard or […]

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IBM HR Summit, London 2017: The Power of Transforming HR

2017 represents a tremendously exciting year for all of us that work within, enable, or service the HR community. Only 12 months ago we sat in 155 Bishopsgate talking about the potential transformation of the HR function as we entered the Cognitive era. It is incredible to think that one year later we were able to […]

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Ask Watson: Key takeaways from IBM HR Summit, London 2017

My key takeaway from the IBM HR Summit in London were that organizations, and HR functions in particular, are either in the throes of, or are considering a change in strategy given the demands of the automated future of work that we are all facing.  This was reinforced throughout by a number of sessions where […]

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Part One –The “Me” in Engagement: The Importance for Practitioners to Balance Individual and Organisational Needs for Achieving Organisational Performance

Our research shows improving Employee Engagement by just 0.25 points can increase diluted earnings per share by $0.34 USD.  This increase in performance is achieved through several processes: Increased employee motivation and discretionary effort (With a resultant increase in role performance) Staying longer with an organisation (thereby retaining valuable skills and knowledge, and minimising turnover […]

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Discover the Sweet Spot for Cognitive HR

The use of cognitive computing or artificial intelligence in the field of human resources (HR) is receiving growing attention. While the more ‘tech-minded’ might already be eagerly exploring new cognitive solutions, many practitioners are likely taking a more measured approach and would welcome guidance about just when, where and how to best use cognitive applications […]

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Balancing the Roles of Risk and Innovation on Customer Experience

Businesses of today face many new challenges on a daily basis, and organisations are asking employees to be more innovative in their approach in order to generate better solutions for their customers. Organisations are no longer asking just for more of the same effort from employees, but more novel effort to stimulate innovation. Join IBM’s […]

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See you at IOP 2017

Join us at The Australian Psychological Society’s 12th Industrial and Organisational Psychology Conference in Sydney, Australia from July 13 to 15, 2017. The IBM psychologists are currently busy finalising content for the following sessions: The role of psychologists in training Watson (IBM’s AI computer system) The impact of cognitive computing on organisations and employees The […]

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