Today’s HR departments struggle to efficiently manage human resource operations and routine tasks, wasting time daily answering employees’ FAQs in the absence of a self-service system. When HR professionals are forced to allocate their time on these routine questions and repetitive tasks, they can’t focus on valuable work such as recruitment, retention and motivation, leadership development, and corporate culture. As HR departments move to a more strategic role, addressing these issues has become a necessity.
AI and HR
Conversational AI can be used as a powerful tool to improve HR operations. Over the past several years, artificial intelligence has transformed HR and improved functions for new hires and current employees. Artificial intelligence (AI) can automate repetitive and time-consuming tasks, allowing HR professionals to focus on other strategies. Moreover, AI-driven HR analytics can also improve decision-making to enhance hiring efficiency and streamline the screening and selection process.
How can chatbots improve the employee experience and automate complex HR processes?
An HR Chatbot that leverages natural language processing (NLP) and machine learning can understand, communicate, and even automate actions to support candidates and employees. For example, an intelligent HR bot can guide new employees through the onboarding process, answer FAQs, suggest learning resources, and assist employees with requesting days off or checking their remaining leave balances. Chatbot platforms can also provide reminders, conduct surveys, and collect feedback to enhance employees’ experiences.
Chatbots for employee support
Powerful AI chatbots can help employees 24/7. They leverage conversational search and can analyze large amounts of business documents, such as company policies, to provide accurate answers to employees’ questions. HR chatbots can allow employees to allot their time and energy to higher value work.
For general HR processes, chatbots aid HR teams’ operations by managing leaves, hiring processes, reimbursements for employee expenses, and internal communications. Also, providing payroll and policy information, chatbots collect and store data that can be retrieved as and when required. Instead of depending on long feedback surveys, chatbots request real-time employee feedback proactively. The chatbot is trained to ask for feedback while communicating with employees and analyzing the information. Furthermore, conversational AI platforms suggest strategies and solutions to improve employees’ work lives. These actions promote employee engagement while also collecting valuable insights for the organization.
HR chatbots digitize the recruitment process by collecting and filtering out resumes, assessing applicants, tracking applicants’ recruitment processes, scheduling interviews, providing personalized career growth for employees, and collecting feedback. AI-powered chatbots automatically collect applicant data and provide relevant insights based on personalized engagement and frequently asked questions, improving the overall quality of the recruitment processes.
How watsonx Assistant can improve Human Relations processes
watsonx Assistant helps HR professionals listen and understand what their employees need, enabling proactive instead of reactive responses and promoting employee satisfaction. By identifying gaps and supporting employees where and when they need them, watsonx Assistant chatbots make HR professionals more effective and efficient, improving overall business operations and processes.