Real stories. Real results
For every challenge, there’s a solution. And IBM case studies capture our solutions in action.
AI-powered answers, human-centered service
To provide more consistent, timely responses to customer questions, Camping World joined with IBM Consulting to create a new virtual assistant, powered by IBM watsonx Assistant. And now, consumers are 40% more engaged while live service agents are 33% more productive.
Transforming the customer journey with gen AI
With an AI-powered virtual agent managing its customer service efforts, Vodafone leaned on IBM watsonx.ai to simulate, analyze and refine these digital discussions, slashing testing timelines for new conversational journeys from 6.5 hours to less than a minute.
A smooth ride to a brighter future
MMPC, with assistance from IBM Consulting, is streamlining its core business functions, transitioning to digital workflows on SAP S/4HANA. And by embracing automation while enabling data-driven decision-making, this automotive manufacturer is building a lean, agile and future-proof business.
Keep the data flowing. Keep the water flowing.
Hampered by an aging infrastructure, Water Corporation turned to IBM Consulting to modernize and migrate its critical SAP systems to the cloud. And this updated architecture now not only delivers reliable performance but also eliminates roughly 1,500 hours of manual labor and 150 metric tons of carbon emissions each year.